NordVPN review

The biggest name in VPN is now the very best you can get

NordVPN review
Editor's Choice
(Image: © Future)

Tom's Guide Verdict

With the NordLynx protocol delivering excellent speeds, great content unblocking, and some smart privacy-focused features, NordVPN is an excellent service with real brand power. A well-priced all-in security suite, it's simply the #1 best VPN you can get right now.

Pros

  • +

    Unblocks Netflix, BBC iPlayer, Amazon Prime, Disney+

  • +

    Interesting additional privacy features

  • +

    Independently audited

  • +

    Live chat support is quick and helpful

  • +

    Meshnet is innovative and very useful

Cons

  • -

    Prices rise sharply on renewal

  • -

    Map-based interface awkward on mobile

  • -

    Windows app doesn't reconnect after a connection fails

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NordVPN is arguably the biggest name in the VPN world. Seemingly astronomical advertising budgets means you'll hear the name in podcasts, YouTube sponsorships, and even on your TV. In my expert NordVPN review, I'll looking in-depth at Panama-based provider and its products to see if it can really live up to the claims that it's the best VPN service of 2024.

With over 5,000 servers in around 83 countries now, there's good global reach, and with apps for almost every device out there, just about everyone will be able to install NordVPN and better their protection online.

To skip ahead to a particular topic, you can use the navigation menu to get to what you care about `quickly. If you want to know everything there is to know, simply keep scrolling to take in my hands-on NordVPN review – starting with a brief 2-minute summary below.

NordVPN on paper

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Number of servers5,000+Row 0 - Cell 2
Server countries83Row 1 - Cell 2
Supported platformsWindows, Mac, Android, iOS, Linux, Fire TV, Android TV, Xbox & PlayStation (SmartPlay Smart DNS), Chrome, FirefoxRow 2 - Cell 2
Simultaneous connections10Row 3 - Cell 2
Split tunnelingOnly on Windows, with browser extensions, and AndroidRow 4 - Cell 2
Kill switchYesRow 5 - Cell 2
Protocols supportedOpenVPN, IPSec/IKEv2, NordLynx (WireGuard), SSTPRow 6 - Cell 2
Country of registrationPanamaRow 7 - Cell 2
Support24/7 live chat, knowledgebase, email, in-app ticketRow 8 - Cell 2

NordVPN 2-minute review

A close-runner to ExpressVPN as top pick for a while, NordVPN finally managed to gain the #1 best VPN spot in our list now thanks to its well-priced all-in security suite and amazing performance. 

The provider frequently changes its pricing, and at the time of writing the best price is $3.99 a month, over the course of 2 years. A rolling monthly VPN plan will set you back $12.99 – which is one of the most expensive monthly plans around. There are plenty of payment options, including PayPal, credit card, Bitcoin, and other crypto payments.

Nord offers industry-standard AES-256 encryption alongside some excellent extra features such as Onion over VPN and Double VPN. Obfuscated servers also provide great performance in countries like China which restrict VPN use. You also get two kill switches on Windows (app and system) in case your connection drops, and reliable DNS leak protection – although split tunneling is only available on Windows and Android.

Recent independent audits have confirmed NordVPN’s no-logs status – a real draw for those interested in true security – and Nord's only outdone by close rival ExpressVPN in sheer number of audits.

Nord supports torrents on a wide range of servers, and the reliably swift connection speeds provided by the NordLynx protocol will certainly please P2P sharers, and those who like to use a gaming VPN. NordVPN can also unblock just about any streaming service you put in front of it, which is more than the vast majority of the competition.

Overall, NordVPN is absolutely one of the best services on the market, and a great all-rounder that performs impressively in every area. Definitely worth having on your shortlist.

The desktop apps are smart, powerful, and easy to use – and the new 'raise ticket' screen is actually very useful indeed. I've found the map-based interface works fairly well on larger screens, but handheld versions suffer. However, while device support is good, you’ll only be able to use your plan on six devices at a time, which is one of the least generous allowances in the industry.

Nord's new Meshnet feature is also very exciting. In short, it allows up to 60 devices that are connected to NordVPN to join a single secure network together. This could allow you to access your home PC from anywhere, share work files remotely, or even LAN game. It's not perfect yet, but it's one this year's biggest VPN innovations across the whole industry. What's more, freshly added features like file sharing make me even more excited to see what's to come.

Nord’s 24/7 support team is excellent, and the knowledgebase is packed with good articles – although finding the correct article can be tricky. However, the introduction of the in-app ticket system is a welcome improvement.

Overall, NordVPN is absolutely one of the best services on the market, and a great all-rounder that performs impressively in every area. Its value is even higher now that it increased the device allowance from 6 to 10 with one single subscription.

nordvpn review: ui

(Image credit: NordVPN)

Latest updates

  • NordVPN has updated the simultaneous connections amount from 6 to 10 with the same account
  • The provider also increased the number of server locations from 60 to 83, and it plans to reach 100+ server locations in the upcoming months
  • NordVPN passed its fourth no-log audit in late 2023, confirming itself as a private and secure service.
  • Its Android app has passed Google's MASA audit, too. Despite this not being a full security check, it confirms NordVPN is following best practices when it comes to building its infrastructure for storing data, making network connections and more.
  • A revamp to NordVPN's browser extension included a simpler interface, easier navigation and even a browser-level kill switch. Bear in mind that the kill switch here will prevent your browser accessing other sites if the VPN drops, but can't protect traffic from your other apps or system.
  • The provider also improved its iOS server location map, now including cities as well.   
  • Additional features added to Meshnet including file sharing
  • Peak speeds up to a very impressive 950Mbps+
  • Open-source Linux released

NordVPN review: homepage

(Image credit: NordVPN)

NordVPN price and payment

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Plan lengthOverall costMonthly cost
1 month$12.99$12.99
1 year$59.88$4.99
2 years$95.76$3.99

Price is a determining factor for many people, so it seems like a sensible place to start.

1-month plans are the most expensive way to sign up to NordVPN, starting at $12.99. That drops to $4.99 a month if you commit for a year. At the time of writing, the 2-year plan is a very reasonable $3.99 a month – and while Nord offers different VPN deals throughout the year, the longest plan is always the cheapest.

So, if you want value for money, I'd definitely recommend going for the longest plan available. Many might balk at that proposition, but NordVPN offers a 30-day money-back guarantee, which allows you to test out the service risk-free before committing.

If you're in it for the long haul, though, be aware that NordVPN renews at a hefty $8.29 a month (over $200 all-in) once your initial term is up – not quite the bargain you might expect, and more expensive than ExpressVPN, which is often regarded as the priciest option.

If you're still happy with NordVPN after your term is up, I'd highly recommend cancelling your plan and signing up again, making the most of any offers available at the time.

NordVPN offers a 30-day money-back guarantee, which allows you to test out the service risk-free before committing.

However, NordVPN isn't exactly a cheap VPN, and it's thoroughly undercut by the likes of Surfshark ($2.30/m) and Private Internet Access ($2.19/m).

Payment options include credit card, prepaid card, PayPal, UnionPay, AmazonPay, GooglePay and iTunes. However, privacy fans will be pleased to know that Nord takes crypto payments (through CoinPayments), and accepts Bitcoin, Bitcoin Cash, Monero, Ethereum and a whole host more.

Nord has also recently complicated things – in a positive way – by offering a number of levels of its plans. If you want NordPass and a data breach scanner, you can sign up to the Plus plan, which ups the 2-year price to $3.99/mo., and the Complete plan adds on a 1TB NordLocker plan, and ups the cost to $5.19/mo. 

If you're in need of those extras, there's definitely value in these plans. However, for most the Standard plan is all you need.

Does NordVPN have a free trial?

If you want a VPN free trial, you can bag 7 days free on Android and iOS. However, if you really want to test out the service and see if it’s right for you, I'd recommend signing up to a paid plan and then using the 30-day money-back guarantee if it doesn’t work out. You won’t be out of pocket, and you’ll have a whole month to make up your mind.

NordVPN review

(Image credit: NordVPN)

How private is NordVPN?

NordVPN prides itself as a serious bit of privacy kit, and it certainly delivers. Starting with the basics, Nord uses the industry-standard AES-256-GCM encryption, combined with 4096-bit Diffie-Hellman keys. In layman's terms, this is about as uncrackable as it gets.

Perfect Forward Secrecy is also implemented, meaning that new keys are used each time you login, and are changed every hour or so when connected. This means that in the very unlikely event any session is compromised, the longest the attacker will get is an hour.

Advanced extra features are significant reasons why more experienced users might want to choose Nord over ExpressVPN, which I consider a marginally better choice for the majority of users.

However, it doesn’t stop there. You can choose to use Onion over VPN, which routes your connection over the encrypted Tor network (sacrificing speed for absolute privacy), and you can also use Double VPN, which routes your traffic through two separate servers. So, if you’re willing to take a hit on outright speed in return for absolute privacy, these are useful options to have on hand.

These advanced extra features are significant reasons why more experienced users might want to choose Nord over ExpressVPN, which I consider a marginally better choice for the majority of users.

In countries where VPN use is restricted, NordVPN’s obfuscated servers will prove useful – these cloak the fact that you're using a VPN at all, and help to keep users online in restrictive countries that limit VPN use. In fact, I rate Nord as one of the best China VPN services because of this.

How secure is NordVPN?

NordVPN also provides excellent security for its users. All apps get a kill switch that automatically cuts your connection if your VPN drops (it's reliable and a must-have for anyone that demands utmost security), and another that closes certain programs in the same scenario. Both of these are very useful for those looking for a torrenting VPN – but I’ll explore that a little more later.

The VPN effectively blocks DNS and WebRTC leaks – which I tested on DNS Leak Test, IPLeak, and others services with great results. All good stuff.

However, while this it's now a long time ago, Nord's 2018 server hack is still a blot on its copybook that industry professionals and Redditors with elephantine memories recall. Blamed on a ‘third-party data center,’ a single Finnish NordVPN server was compromised. There’s no data on who or what was affected, but it was made through a compromised account at the data center, which was subsequently terminated. You can read more about the NordVPN hack here.

In the aftermath, NordVPN kept quiet and didn’t announce the issue until about six months later – bad – but took steps like upgrading every server so they run on RAM only – good.

Now we're in 2024, though, this really does seem like a trivial matter. NordVPN has had no similar event happen since, and has undergone a huge amount of infrastructure and zero-logging audits that have proven everything is above board, and situations like this is extremely unlikely to ever occur again. In fact, while what initiated the reforms certainly wasn’t positive, it seems to have spurred NordVPN on to deliver one of the most secure VPN services on the market.

What’s more, NordVPN has also recently had its Android VPN app certified by the ioXt Alliance, meaning low-level features have been thoroughly tested and proven secure.

NordVPN review: features and extras

(Image credit: NordVPN)

Does NordVPN keep logs?

In line with many of leading VPN providers, NordVPN states in no uncertain terms that it does not collect users' activity logs: 

‘Nord guarantees a strict no-logs policy for NordVPN Services, meaning that your internet activity...is not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses or browsing data.’ Nord also claims not to collect session logs, which many VPNs do and still claim to be ‘no-logging.’

Barnstorming stuff, then, but can you trust it? 

Well, it comes back to that audit again. PricewaterhouseCooper thoroughly investigated NordVPN’s servers and compared them to the provider’s stated policies. While I'm not permitted to reproduce any of the findings here, the audit is available online for Nord users, and it found ‘no signs that [NordVPN] had in any way violated [its] no-logs promise.’

How fast is NordVPN?

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NordLynx950Mbps+
OpenVPN110Mbps

While security should always be a primary concern, just about every user will want excellent connection speeds, too. I tested NordVPN on my 1Gbps internet connection, and collated the results. I used a number of different speed testing websites and services, and repeated the tests in both morning and evening to get a good spread.

The vast majority of our readers will likely not have access to an uncontested gigabit connection, and in practice any VPN that comfortably performs above your maximum speed should be fine. However, my stated maximum speeds also indicate a quality server network with uncrowded servers, as well as agile applications that don't add bloat.

Nord's a seriously fast VPN that's ahead of much of the pack.

When using OpenVPN in the UK, NordVPN delivered passable speeds of 110Mbps – albeit slower than Mullvad, Surfshark, Windscribe, and a number of others. However, when I switched to NordLynx – the protocol Nord now uses as its default – I saw speeds ramp up to around 950Mbps+. 

That score essentially maxed out my testing connection, and I'm sure that given 10Gbps line, Nord could well exceed this speed. However, it's not the only provider to be capable of this. Nord's stablemate Surfshark, Windscribe, Mullvad, ProtonVPN and even Norton VPN hit this ceiling.

In reality, though, these benchmarks are variable, and depend on server load, time of day, and where you are in the world. I consider speeds of over 500Mbps to be positive rather than negative when ranking VPNs – but Nord's a seriously fast VPN that's ahead of almost all of the pack.

NordVPN review: settings

(Image credit: NordVPN)

How good is NordVPN for streaming?

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NetflixWorking (UK, US, CA, AU, JP)
PrimeWorking
YouTubeWorking
iPlayerWorking
Disney PlusWorking
10PlayWorking
9NowWorking
HuluWorking
ITV PlayerWorking
All4Working

Streaming performance is becoming increasingly important, and it's clear that NordVPN has put a lot of effort into delivering a good service to its users.

On-site, there are no sweeping statements that Nord absolutely unblocks every service, but in truth, I see that as a positive in terms of transparency – should the service go down for any reason, it's not writing a check that its servers can't cash.

In my last round of testing, Nord proved to be the best at unblocking Netflix. You'll be able to tap into UK, US, CA, JP and AU libraries – and more, I'm sure.

Case in point: a couple of year ago, almost every popular Netflix VPN fell foul of the streaming giant's updated blocking tech. However, in my last round of testing, Nord proved to be the best at unblocking Netflix. You'll be able to tap into UK, US, CA, JP and AU libraries – and more, I'm sure.

It's the same story when it comes to BBC iPlayer, Disney+, and Amazon Prime Video, as well as niche sites like 9Now, 10 Play and All4. A full clean sweep of as a streaming VPN for Nord, then.

How good is NordVPN for torrenting?

NordVPN boasts about being the ‘Best for P2P’ on its site. While I'd take that with a pinch of salt, it’s certainly encouraging that it overtly advertises the fact – although it’s no longer a main feature of the homepage.

You’ll get access to ‘hundreds’ of torrenting-friendly servers worldwide, and while that network isn’t going to be as widespread as a VPN that has every server P2P-enabled – like ExpressVPN – it should give a pretty good spread.

However, an issue with VPNs that aren’t fully P2P optimized is that when connected to a non-torrenting server, when you launch your torrenting client you may find it simply doesn’t work. Not to fear, though – NordVPN doesn't suffer from this, and automatically reroutes you to a server that is suitable if it detects P2P traffic. In use, I've never noticed anything.

Overall, combined with Nord’s excellent no-logging policy, good speeds, features like Double VPN and Onion over VPN, plus good DNS protection, it’s a decent choice for torrenting. However, if your primary use for a VPN is for staying safe when torrenting, there are better torrenting VPN services on the market.

How easy is it to install NordVPN?

Ease of use is a huge factor in making sure that people actually use their VPN on a regular basis, and that all starts with installing on any and all of your devices.

Thankfully, the process of installing NordVPN is pretty simple on just about any operating system. Users have a huge range of tutorials and guides available, and I've even put together my own walkthrough on how to download NordVPN. If you want to know the details of installing the apps, you might find that useful.

Beyond the plentiful guides for the mainstream operating systems, you’ll also have detailed instructions on how to set up more niche use cases, including things like setting it up as a SOCKS 5 proxy, plus info about setting it up to work with tons of different browsers, Raspberry Pi, routers, Windows Phone, and plenty more besides.

NordVPN's new Windows app

(Image credit: Future)

How good is NordVPN's Windows app?

Nord fairly recently rolled out a big revamp of its Windows client. It retains the old familiar map interface, but you'll no longer be able to resize the window. 

To navigate the map, you can zoom with your scroll wheel, and pan around by clicking and dragging. The map dynamically zooms to your chosen location when you select it, with individual server locations grouping together as you zoom further out to unclutter the map.

Or, if you're fed up of the map, simply explore the text list of servers, which is also searchable in-app. More advanced features are available here too, like the much-touted Meshnet that allows you connect up to 60 Nord users into one secure network.

Should you want for an easier life, though, simply click Quick Connect. It'll connect you to a speedy server in your country, and unless you're looking for particular geo-blocking benefits, it's possible this is the only button you'll be using.

In terms of the update, I'm not convinced it's wholly remedied Nord's problems. For example, why can't I resize the window? It's fairly large, and minimizing it to just show the server list would be a welcome addition. 

Nord has addressed another issue I had in my last review, which was that upon disconnection, the app would always ask you if you wanted to pause of disconnect fully. While this might sound trivial, two click instead of one got old pretty quickly, and I'm glad that we're once again able to disconnect in a single tap.

However, it's disappointing that the favorites system seems to have been replaced by a ‘Recents’ list. While this will probably be fine for most, I can’t really see the logic in removing a useful standard feature just to replace it with a slightly less useful one. Why can’t we have both?

Nord's new in-app ticket system is the best in-app support function I've seen out of any VPN.

What is welcome, though, is the introduction of an in-app ticket system. This allows you explain a problem, add screenshots, and even send diagnostic info. In short, it's the best in-app support system I've seen out of any VPN. A worthy addition to the software.

A System Tray icon is also present, which allows you to connect to your recent connections without opening the app at all.

Stability in use is excellent, and if I'm honest, that’s the main thing. Connections are swift, switching servers is quick and easy (something some leading VPNs struggle with), and you’ll even be treated to a system tray/menu bar icon which lets you connect to your favori… sorry, recent servers without opening the full app.

Switching protocols (OpenVPN UDP & TCP, and NordLynx), activating kill switches, and using other extra features is easy in the settings dialog, and overall the NordVPN desktop apps are very useful. I'm sure most people could forgive the slightly flawed interface, and otherwise it’s an attractive, stable and very functional package that's well-suited to performing as a Windows 10 VPN.

How good is NordVPN's Mac app?

At the time of this review, NordVPN's Mac VPN app hasn't had the same overhaul as the Windows client, and that means that users of both will currently have a somewhat disjointed experience. You'll get Favorites on Mac, and be able to pick individual servers, and advanced features are found in different places.

If you're only using a Mac, though, this is really of no import – you'll just learn the way this app works and be done with it.

In terms of core features, the Mac client offers much the same functionality, with the addition of the IKEv2 protocol and Presets, but no option for split tunneling, which may be a shame for those looking to torrent.

The Presets function is intriguing, and will definitely prove useful for at least some users. In short, you can configure a server and protocol for quick access. That means if there’s a particular server and protocol combo that works well for torrenting, or you often access US Netflix from outside the country, you can set up your Preset and activate it without any faffing around.

While there are some elements I'd love to see updated (especially split tunneling and improvements to the Favorites system), overall it's an excellent option for Mac users.

However, while the Favorites feature is present, it's awkward to use. You need to choose a singular server, not server location. In practice, that means you can't favorite London, for example, as a whole – just a single server within that location. If it goes down or gets removed, so does that Favorites setting.

Overall, Nord's Mac app is powerful and offers more than many other VPNs do for the Apple crowd, and small extras like ad and tracker blocking, and auto-connect on untrusted Wi-Fi definitely sweeten the deal.

So, while there are some elements I'd love to see updated (especially split tunneling and improvements to the Favorites system), overall it's an excellent option for Mac users.

NordVPN review: android and ios apps

(Image credit: NordVPN)

How good are NordVPN's mobile apps?

The Android app is the only NordVPN mobile app to actually offer split tunneling, and it also has the power to set up a custom DNS server and protect you from malicious popups.

The iOS app, on the other hand, has none of that, but is still one of the more powerful iPhone VPN services thanks to Apple’s limitations. You’ll be treated to Siri support and dark mode, plus a good selection of protocols. That’s should be enough for most users day-to-day.

The Android app is the only NordVPN mobile app to actually offer split tunneling, and it also has the power to set up a custom DNS server and protect you from malicious popups.

A useful addition I wish was available on desktop is the previously mentioned Dark Web Monitoring. If you choose so, you’ll be notified of any of your details cropping up in dark web leaks, which should give you a heads up to change your credentials.

So, overall, pretty good mobile VPN apps from NordVPN, and while they’re by no means perfect, they’re very usable and can certainly provide quick, easy protection on the move.

NordVPN review: browser extensions

(Image credit: NordVPN)

How good is NordVPN's browser extension?

NordVPN’s Edge, Firefox and Chrome VPN extension make many NordVPN features available directly from your browser address bar. Bear in mind, though, that it encrypts  your browser traffic. System and app traffic still use your regular internet connection. It also provides the ability to very quickly change your location and, if you activate the settings, block WebRTC leaks, ads, and malware with Threat Protection.

We are also happy to see the provider fixed some of its limitations. For example, you can now choose your preferred server from the full location list instead of just some selected countries.  

New business-friendly touches also include the ability to import and export your settings. Create your master settings and lengthy list of split tunneling domains, say, export and share them with your team, and you'll all be using the same configuration in moments.

All in all, I feel that after its revamp NordVPN' browser extension have way more to offer than most of the competition.

What customer support does NordVPN offer?

If anything goes wrong or you need some help, you’ve got a few options with Nord. Your first port of call should be the knowledgebase, which compiles tons of articles on loads of topics. While it’s rather confusingly laid out, once you find what you need the info is excellent.

However, many people will prefer to use the 24/7 live chat. The chatbox doubles as a chatbot, which can help you find certain information, but if you want to talk to a real person, that’s possible too. In my experience the operators have been friendly and helpful, and have resolved any issues within minutes of asking the question.

As mentioned earlier, NordVPN is one of the only a few providers to offer in-app support. This is a very handy way of getting quick fixes to issues without heading to the website. Quality-of-life changes like this go a long way in ensuring users enjoy the experience of a product.

Finally, email support is also available, but expect to be waiting a little longer for a reply.

NordVPN review: Final verdict

All things considered, NordVPN is now the very best VPN service on the market you can get. It's fast, has powerful apps with some seriously useful extra features, and unblocks just about any streaming app you can imagine – all for a very reasonable price on longer plans.

If I were to split hairs, I'd like the apps to be slightly more user-friendly, but in fairness NordVPN just about does it all, and does it well. As such, I highly recommend NordVPN if you're looking for a true all-rounder.

Tom's Guide rating: ⭐⭐⭐⭐½

Subscribe if:

✔️ Streaming and Netflix is your top priority. NordVPN leads the pack when it comes to unblocking global Netflix libraries, and is capable of getting access to almost every other streaming site in the world.
✔️ You want a full privacy suite beyond a VPN. With malware detection and ad-blocking coming free of charge, and extras like NordLocker and NordPass available as add-ons, Nord as a whole can cover almost every aspect of your online privacy and security.
✔️ You want bang for your buck. NordVPN certainly isn't the cheapest, but when you consider what you get, it's great value.

Don't subscribe if:

❌ Simple apps are your jam. Nord's apps are powerful, but they can be a little bloated and complex to use.
❌ You're a hardcore torrenter. Again, NordVPN is perfectly capable of torrenting, of if you're sharing P2P all day, I recommend a provider like ExpressVPN or Private Internet Access.
You need tons of locations. Although you'll get a hefty roster of over 5,000 servers, NordVPN only has locations in 60 countries. That's considerably fewer than ExpressVPN's 94, and Surfshark's 100.

Swipe to scroll horizontally
NordVPN test results
FeatureCommentsRating
DesignFun interface but might seem a little crowded for some users ⭐⭐⭐⭐
Ease of useThough simple to use, the map-like design might not work for everyone ⭐⭐⭐⭐
PerformanceOne of the fastest with an average speed of 820Mbps⭐⭐⭐⭐⭐
UnblockingEffortlessly unblocks most content streaming platforms⭐⭐⭐⭐⭐
Security and privacyStrong encryption with additional features like Threat Protection for safe streaming⭐⭐⭐⭐⭐
Customer supportReliable 24/7 customer support⭐⭐⭐⭐⭐
PriceProvides ample value for the price.⭐⭐⭐⭐

How we test VPNs

Understanding how our team of experts tests VPNs is important. It lets you know that we really have got hands-on with these products, and that we’ve considered every feature, no matter how small. Some sites just give a rundown of specs found on a provider’s website – we endeavor to do quite a bit more than that.

First of all, we do check the provider websites, and note useful information like the number of servers and locations, whether you’re allowed to use every server for P2P, which encryption protocols are supported, the variety of operating systems it runs on, and tons more. We also check the pricing at this stage.

This initial scan gives us a baseline understanding of the service, and if there are any bold claims on-site we note them to make sure the customer isn’t being misled.

We’ll then dig into privacy policies. This is a very important piece of literature for any company, but for VPNs they need to be absolutely watertight. We’ll also go through the logging or zero-logging policy to look for gaps, and read any information available on independent audits.

Then it comes to testing the applications themselves. We test how easy it is to download and install, noting if any data collection options are clearly outlined to the user. We then inspect the default configuration to see what you have to ‘opt in’ for, and what features are available overall. We then play around with any additional features, such as ExpressVPN’s server speed test or NordVPN’s Double VPN. After we’ve gone through everything on the surface, the fun bit starts – trying to break things.

We throw all sorts of curveballs at these VPNs, like connecting to oddly configured networks, and killing processes to see if we can get the VPN to stop without activating the kill switch.

After we’ve had our fun, we check in with the support team to see if they’re helpful. Then, we’ll check a wide range of streaming sites to see if the VPN is able to access geo-blocked content, and we’ll run a series of speed tests over a few days and nights to get an accurate picture of what sort of connection speeds you can expect. 

Mo Harber-Lamond
VPN Editor

Mo is VPN Editor at Tom's Guide. Day-to-day he oversees VPN, privacy, and cybersecurity content, and also undertakes independent testing of VPN services to ensure his recommendations are accurate and up to date. When he's not getting stuck into the nitty-gritty settings of a VPN you've never heard of, you'll find him working on his Peugeot 205 GTi or watching Peep Show instead of finally putting up those shelves.

  • tuanton
    After horrendous support from Express vpn and having tried some others who all appear to have problems at present time with access to BBCiPlayer and ITV HUB in UK, I am considering Nord but understand that they also have periodic problems with the sites I mentioned. Incidentally, Express was down yesterday after sending out an update which apparently had a bug. I spent 1 hr 50 minutes with 4 support staff (mostly useless) and in the end managed to fix the problem myself. So any good feedback about NORD ?
    Reply
  • MJ_1970
    Very disappointing. I have a very bad customer service and sales representative experience when my account suspended bc of PayPal payment issue with Nord VPN vendor. I paid for a 2 years vpn through PayPal on 2020. Last April I got message from PayPal flagged one payment charge from Paddle.com which I did not know what is it. then PayPal returned money to my account after that my Nord vpn subscription stopped . I called Paypal and reversed money into Paddle account and contacted with Nord VPN customer service. After 3 times try in 2 days finally I could reach to the sales guy who asked me for many documents that fortunately I made them all ready before start calling them finally he acknowledge the issue but could not help and solve the issue. He promised to send me 2 days temporary vpn access code which never sent and promised he will follow up and will come back to me which never happened. I was in a business trip, lost my VPN and secure connection access with my accounts but Nord could not reinstate my account. Very unprofessional and unreliable service and company. I'm not suggesting this company to anyone.
    Reply
  • el lobo
    1) This company doesn't allow you to delete your payment information.

    2) I clearly checked-marked NO AUTOMATIC RENEWAL. They stole over 100USD from my account by overwriting my choice.

    3) As of today they still have my payment info. I will have, in 11 months, to check again my NO AUTOMATIC RENEWAL.

    4) But they will still have my payment info.

    They give me no other choice but to cancel my CC!!
    Reply
  • allandemem
    I tried a few vpns and my best feedback is for Nordvpn. Their customer support was very kind and helpful when I had issues. Also, it is extremely easy to use, and the price is worthy. I use it not only for security but for streaming too. So it met all my expectations
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  • johnelle
    NordVPN was my 3rd VPN service. I subscribed for 2 years because they had a decent review. After one month of use the turned off my service because their "automated tools" detected I was "web scraping". I am a retired person using a single desktop. I am NEVER done anything like webscraping. Repeated emails to support to cancel my account are replied to by robot mail saying my account is suspended indefinitely. No further explanation. No Cancellation. Word of warning: they are clearly monitoring your traffic and given their crappy analysis tools they probably have all that data laying around on their servers. Let my loss be your gain: DO NOT USE NORDVPN!!
    Reply