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NordVPN review

Can NordVPN still live up to the hype?

NordVPN review
(Image: © Future)

Our Verdict

NordVPN is easily still one of the top VPNs on the market, with incredible connection speeds, stable apps for tons of devices and a full privacy audit of its no-logging claims. While its current inability to unblock US Netflix and basic browser extensions hold it back a little, it's still very much worth considering.

For

  • Recent and regular privacy audits
  • Great for iPlayer, Disney+, Amazon Prime
  • Kill switch works well
  • Excellent support

Against

  • Some app interfaces are awkward
  • Currently unable to unblock US Netflix

Tom's Guide Verdict

NordVPN is easily still one of the top VPNs on the market, with incredible connection speeds, stable apps for tons of devices and a full privacy audit of its no-logging claims. While its current inability to unblock US Netflix and basic browser extensions hold it back a little, it's still very much worth considering.

Pros

  • + Recent and regular privacy audits
  • + Great for iPlayer, Disney+, Amazon Prime
  • + Kill switch works well
  • + Excellent support

Cons

  • - Some app interfaces are awkward
  • - Currently unable to unblock US Netflix

NordVPN is quite possibly the biggest name in the VPN industry, and thanks to aggressive TV marketing, YouTube plugging and even out-there tactics like sports sponsorships, it's trusted as the best VPN by millions of users the world over

In our full NordVPN review, though, we cut through any marketing bluster and lay bare exactly how good NordVPN is as a consumer VPN, its privacy credentials, how useful it is for streaming and torrenting, and all its other features so that you can make an informed decision as to whether it’s the right VPN for you.

Below, we’ll briefly run down our review in a few paragraphs. Then you can take a deep dive into each specific area in our full NordVPN review below. Or, click on the relevant section on the navigation bar above to jump directly to a section.

NordVPN 1-minute review

NordVPN isn’t bad value, with prices currently starting at $3.29 a month on its two-year plan, and topping out at $11.95 if you want the freedom of a monthly rolling contract. There are a number of options that look like better value on paper, but Nord’s support for PayPal, credit card, Bitcoin, and other crypto payments mean there are plenty of options.

You’ll be covered by industry-standard AES-256 encryption, plus some excellent extra features such as Onion over VPN and Double VPN. Nord’s obfuscated servers also provide great performance in countries like China which restrict VPN use. You also get a kill switch in case your connection drops, and reliable DNS leak protection.

Recent independent audits have confirmed NordVPN’s no-logs status – a real draw for those interested in true security – and this goes a long way to redeeming the well-publicised 2018 server hack and the company’s arguably poor response to it.

NordVPN’s connection speeds are just about class-leading, especially if you use the NordLynx protocol – our tests reliably delivered speeds of up to an astonishing 880Mbps. Combined with good streaming service unblocking, this means Nord’s a good choice for streaming – although US Netflix is still an issue. Plus, torrent support on most, but not all, servers means it’s useful for P2P.

The desktop apps are smart, powerful, and easy to use. However, the mobile apps can be a little awkward thanks to the map-based interface. It works well on larger screens, but handheld versions suffer. However, while device support is good, you’ll only be able to use your plan on six devices at a time.

Nord’s 24/7 support team is excellent, and the knowledgebase is packed with good articles – although finding the correct article can be tricky.

Overall, NordVPN is absolutely one of the best services on the market, and a great all-rounder. However, to learn more, just keep reading.

nordvpn review: ui

(Image credit: NordVPN)

Latest updates

Our last review of NordVPN was only six months ago, but even in that time we've seen some exciting changes and updates.

First up, Nord's upgrading all its servers from 1Gbps to 10Gbps - around 60% of server have been updated at the time of publishing.

It's also interesting to note that NordVPN is rolling out colocated servers. That means that the hardware is owned and managed by Nord itself, rather than the usual rent-and-outsource approach taken previously. This is another green tick in the 'good stuff' column.

VerSprite recently undertook an application security audit. A few issues were found, but none serious, and all now remedied.

Box-fresh Mac M1 app designed for Apple's new chips.

You can now sign in to all your Nord products with a unified Nord Account. That includes NordVPN, NordPass and NordLocker.

NordVPN on paper

Number of servers: 5,100+
Number of countries:
59
Platforms supported:
Windows, Mac, Android, iOS, Linux, Fire TV, Android TV, Xbox & PlayStation (SmartPlay Smart DNS), Chrome, Firefox
Simultaneous connections: 6
Split tunneling:
Only with browser extensions and Android
Kill switch:
Yes
Supported protocols:
OpenVPN, IPSec/IKEv2, NordLynx (Wireguard), SSTP
Country of registration:
Panama
Support: 24/7 live chat, knowledgebase, email

NordVPN review: homepage

(Image credit: NordVPN)

NordVPN price: how much is it, and is there an NordVPN free trial?

One of the first things that may strike potential customers is the price of any service, so that’s where we’ll start.

Opening up at $11.95 on a one-month plan, NordVPN is about average in terms of a short contract. However, as with almost all VPNs, we start to see some significant savings if you decide to commit for longer – on a six-month plan you’ll pay $9 a month (albeit paid upfront).

Sign up for a year and that’ll drop to $4.92 a month, but the best savings comes on the two-year plan – just $3.29 a month. That offers a pretty hefty discount compared to paying monthly.

If we’re honest, we’d recommend going for the longest plan. It’s not so long that you’re tied in forever, and with the 30-day money-back guarantee you can make sure it’s right for you. However, if you’re being really cautious, we might recommend paying for one month to avoid the initial outlay, and then either claim that back or sign up to a long-term plan once you know it’s for you.

It’s very much worth noting, however, that the prices for longer plans are introductory offers. If you stick around, after your initial term you’ll be forking out $8.25 a month – not quite the bargain you might expect, and more expensive than ExpressVPN, which is often regarded as the priciest option.

We wouldn’t truly call NordVPN a cheap VPN, and it's thoroughly undercut by the likes of Surfshark ($2.49/m) and CyberGhost ($2.25/m).

Payment options include credit card, prepaid card, PayPal, UnionPay, AmazonPay, GooglePay and iTunes. However, privacy fans will be pleased to know that Nord takes crypto payments (through CoinPayments), and accepts Bitcoin, Bitcoin Cash, Monero, Ethereum and a whole host more.

If you want a VPN free trial, you can bag 7 days free on Android and iOS. However, if you really want to test out the service and see if it’s right for you, we’d recommend signing up to a paid plan and then using the 30-day money-back guarantee if it doesn’t work out. You won’t be out of pocket, and you’ll have a whole month to make up your mind.

NordVPN review

(Image credit: NordVPN)

How private is NordVPN?

NordVPN prides itself as a serious bit of privacy kit, and it certainly delivers. Starting with the basics, Nord uses the industry-standard AES-256-GCM encryption, combined with 4096-bit Diffie-Hellman keys. 

Users are also treated to perfect forward secrecy, which ensures new keys are used on login and every hours. This means that in the very unlikely event any session is compromised, the longest the attacker will get is an hour.

However, it doesn’t stop there. You can choose to use Onion over VPN, which routes your connection over the encrypted Tor network (sacrificing speed for absolute privacy), and you can also use Double VPN, which routes your traffic through two separate servers. So, if you’re willing to take a hit on outright speed in return for absolute privacy, these are useful options to have on hand.

In countries where VPN use is restricted, NordVPN’s obfuscated servers will prove useful – these are more effective at hiding the fact they’re VPN connections at all, and can get access to sites and regions where VPN use is banned or limited. In fact, we rate Nord as one of the best China VPN services because of this.

How secure is NordVPN?

NordVPN also provides excellent security for its users. You’ll get a kill switch that automatically cuts your connection if your VPN drops (it's reliable and a must-have for anything that demands utmost security), and another that closes certain programs in the same scenario. Both of these are essential for those looking for a torrenting VPN – but we’ll explore that a little more later.

The VPN effectively blocks DNS and WebRTC leaks – which we tested on DNS Leak Test, IPLeak, and others services. All sounds pretty good, right?

Well, it had to happen at some point – let’s discuss the 2018 server hack, and how Nord dealt with it.

While this is now a long time ago, it's still a blot on Nord's copybook that remains. Blamed on a ‘third-party data center,’ a single Finnish NordVPN server was compromised. There’s no data on who or what was affected, but it was made through a compromised account at the data center, which was subsequently terminated. You can read more about the NordVPN hack here.

In the aftermath, NordVPN kept quiet and didn’t announce the issue until about six months later – bad – but took steps like upgrading every server so they run on RAM only – good.

Taking into consideration the recent independent audit and subsequent sweeping infrastructure upgrades – things that very few other providers have done – Tom’s Guide is comfortable recommending NordVPN to the security conscious. In fact, while what initiated the reforms certainly wasn’t positive, it seems to have spurred NordVPN on to deliver the most security-conscious VPN service on the market.

What’s more, NordVPN has also recently had its Android app certified by the ioXt Alliance, meaning low-level features have been thoroughly tested and proven secure.

NordVPN review: features and extras

(Image credit: NordVPN)

Does NordVPN keep logs?

NordVPN claims not to collect any logs on users’ activity. Outlined in its no-logging policy:

‘Nord guarantees a strict no-logs policy for NordVPN Services, meaning that your internet activity...is not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses or browsing data.’ Nord also claims not to collect session logs, which many VPNs do and still claim to be ‘no-logging.’

Barnstorming stuff, then, but can we trust it? 

Well, it comes back to the audit again. PricewaterhouseCooper deeply investigated NordVPN’s servers and compared them to the provider’s stated policies. While we can’t reproduce any of the findings here, the audit is available online for Nord trialers and users, and it found ‘no signs that [NordVPN] had in any way violated [its] no-logs promise.’

How fast is NordVPN?

Although privacy and security should be at the top of your list, connection speed is likely a very close second – if not, you’ll be browsing at a snail’s pace, with videos buffering left, right and center. We tested NordVPN on our UK and US internet connections, and collated the results. We used a number of different speed testing websites and services, and repeated the tests in both morning and evening to get a good spread.

When using OpenVPN in the UK, NordVPN delivered distinctly average speeds of 180-190Mbps. However, when we switched to NordLynx, we saw speeds soar to between 760-880Mbps. That's just about as fast as we've ever seen any VPN go.

In the US, OpenVPN results were much the same, and NordLynx speeds were still very good at 480-660Mbps. So, unless you swear by OpenVPN, Nord's an excellent choice for great connection speeds wherever you are.

So, NordVPN is an excellent choice if you want a fast VPN. However, as demonstrated by the likes of StrongVPN, competitors not usually known for outright speed are embracing WireGuard and seeing incredible boosts, so while Nord’s speeds are seriously impressive, it’s not the only provider that can deliver them.

NordVPN review: settings

(Image credit: NordVPN)

How good is NordVPN for streaming?

Streaming performance is becoming increasingly important, and it's clear that NordVPN has put a lot of effort into delivering a good service to its users.

In the past, NordVPN has had an excellent track record as a Netflix VPN. However, in recent months the streaming site has greatly enhanced its VPN blocking tech, and even providers that used to have no issues have been flummoxed.

In our testing, NordVPN was unable to access US Netflix on any server we tested. However, we were able to watch UK Netflix when using a UK server, so there's hope that some of NordVPN's previous functionality might return. And, while the Netflix results might seem disappointing, NordVPN certainly isn't alone in this, with rivals like Surfshark and Hotspot Shield also struggling.

The good news is that with every other site we tested - BBC iPlayer, Disney+, Amazon Prime Video and more - NordVPN is perfectly capable of getting access from anywhere in the world.

How good is NordVPN for torrenting?

NordVPN boasts about being the ‘Best for P2P’ on its site. While we’d take that with a pinch of salt, it’s certainly encouraging that it overtly advertises the fact – although it’s no longer a main feature of the homepage.

You’ll get access to ‘hundreds’ of torrenting-friendly servers worldwide, and while that network isn’t going to be as widespread as a VPN that has every server P2P-enabled, it should give a pretty good spread.

However, an issue with VPNs that aren’t fully P2P optimized is that when connected to a non-torrenting server, when you launch your torrenting client you may find it simply doesn’t work. However, NordVPN has taken the pain out of that by automatically rerouting you to a server that is suitable if it detects P2P traffic.

Overall, combined with Nord’s excellent no-logging policy, good speeds, features like Double VPN and Onion over VPN, plus good DNS protection, it’s a decent choice for torrenting. If it’s just one use out of many you’re looking for from your VPN, it’ll definitely do the job – but it’s not the absolute best torrenting VPN on the market.

How easy is it to install NordVPN?

The process of installing NordVPN is pretty simple on just about any operating system. Users have a huge range of tutorials and guides available, and we’ve even put together our own on how to download NordVPN. If you want to know the details of installing the apps, you might find that useful.

Beyond the dozens of guides for the mainstream operating systems, you’ll also have detailed instructions on how to set up more niche uses, including things like setting it up as a SOCKS 5 proxy, plus info about setting it up to work with tons of different browsers, Raspberry Pi, routers, Windows Phone, and plenty more besides.

How good are NordVPN's desktop apps?

Once you’ve installed them, NordVPN’s desktop apps are clean and attractive. You’ll be faced with a large map-based interface, and you can select your server by clicking on a location on the map.

However, while it’s good looking, in practice it’s not incredibly intuitive. The previous issue of overlapping server location pins on the maps has been remedied, though, and an intelligent zooming feature bunches regions together as one instead of displaying all available locations.

So, for example, central and southern Europe has a huge number of available servers. Rather than a whole bunch of pins, you’ll now be faced with a single pin. Click that, and you’ll zoom in, and the app will then display each country individually without the map being cluttered. It’s a useful workaround to retain the map interface, but we still think it’s a case of style over substance.

Nord’s saving grace here is the fact that you can open up a regular server list, just like any other VPN. While we understand that the map is a somewhat defining feature of the NordVPN brand, we think it could be implemented a little more effectively. Also, when disconnecting, you have to click twice, since the app asks if you'd like to either pause or terminate your connection. While ostensibly useful, in practice, this can become an annoyance.

In terms of the client’s power, you’ll have quick access to just about every feature Nord provides in just a couple of clicks, and a search feature lets you find the exact server you’re looking for.

However, it’s disappointing to see that the favorites system seems to have been replaced by a ‘Recents’ list. While this will probably be fine for most, we can’t really see the logic in removing a useful standard feature just to replace it with a slightly less useful one. Why can’t we have both?

The new Presets function is intriguing, and will definitely prove useful for at least some users. In short, you can configure a server and protocol for quick access. That means if there’s a particular server and protocol combo that works well for torrenting, or you often access US Netflix from outside the country, you can set up your preset and activate it without any faffing around.

A System Tray icon is also present, which allows you to connect to your recent connections without opening the app at all.

Stability in use is excellent, and if we’re honest, that’s the main thing. Connections are swift, switching servers is quick and easy (something some leading VPNs struggle with), and you’ll even be treated to a system tray/menu bar icon which lets you connect to your favori… sorry, recent servers without opening the full app.

Switching protocols, activating kill switches, and using other extra features is easy in the settings dialog, and overall the NordVPN desktop apps are very useful. We’re pretty sure most people could forgive the map interface, and otherwise it’s an attractive, stable and very functional package.

NordVPN review: android and ios apps

(Image credit: NordVPN)

How good are NordVPN's mobile apps?

Again, NordVPN’s mobile apps on iOS and Android are both dominated by a map-based interface, and here it proves rather awkward indeed. On a handheld screen there’s very little room to scroll around, and we’d be tempted to forget about it entirely and just use the server list – but on iOS it’s marginally more usable than on Android.

Installing and setting up is much like any other app on either OS. After signing up on the NordVPN site, you’ll be directed to the app store. Download, accept some permissions, and then get going. In use, connecting and disconnecting is simple and doesn’t take more than about five seconds on average, and the all-important settings are easy to access.

Auto-connect is available on both, and allows Nord to connect itself on unknown networks and stay off when you’re using ones you’ve whitelisted – very useful if you want automatic protection. Plus, with CyberSec, you’ll get ad blocking plus malware and phishing protection.

Differences between the two are fairly minimal. The Android app lacks a true kill switch, but you can create a serviceable simulacrum by doing the following: System Settings > NordVPN settings > Enable 'Always on VPN' and 'Block connections without VPN'. However, the iOS app has a kill switch in-built, but it’s not user-selectable – it’s always on.

The Android VPN app is the only NordVPN client to actually offer split tunneling, and it also has the power to set up a custom DNS server and protect you from malicious popups.

The iOS app, on the other hand, has none of that, but is still one of the more powerful iPhone VPN services thanks to Apple’s limitations. You’ll be treated to Siri support and dark mode, plus a good selection of protocols. That’s should be enough for most users day-to-day.

A useful addition we wish was available on desktop is the previously mentioned Dark Web Monitoring. If you choose so, you’ll be notified of any of your details cropping up in dark web leaks, which should give you a heads up to change your credentials.

So, overall, pretty good mobile VPN apps from NordVPN, and while they’re by no means perfect, they’re very usable and can certainly provide quick, easy protection on the move.

NordVPN review: browser extensions

(Image credit: NordVPN)

How good is NordVPN's browser extension?

NordVPN’s Firefox and Chrome VPN extension is a proxy extension, which means that while it can work without the desktop client installed, it doesn’t provide any encryption. Instead, it just provides the ability to very quickly change your location and, if you activate the settings, block WebRTC leaks, ads, and malware with CyberSec.

The main draw is the fact you don’t have to fire up the whole client, and within a couple of clicks you can appear to be wherever you want – plus, you connection won't be affected by any possible slow-down from encryption. However, the browser extensions do have their limitations. You’ll only be able to select countries – not cities – and obviously only your browser traffic is affected.

Compared to the competition, NordVPN’s extensions are good. While ExpressVPN’s extension is probably the best around, it’s essentially another interface for the full app – Nord’s is standalone software that’s not as powerful, but performs a different task, and does it well.

What customer support does NordVPN offer?

If anything goes wrong or you need some help, you’ve got a few options with Nord. Your first port of call should be the knowledgebase, which compiles tons of articles on loads of topics. While it’s rather confusingly laid out, once you find what you need the info is excellent.

However, many people will prefer to use the 24/7 live chat. The chatbox doubles as a chatbot, which can help you find certain information, but if you want to talk to a real person, that’s possible too. In our experience the operators have been friendly and helpful, and have resolved any issues within minutes of asking the question.

Finally, email support is also available, but expect to be waiting a little longer for a reply.

NordVPN review: Final verdict

NordVPN is an elite VPN service, and certainly deserves its reputation as one of the best on the market. With stellar privacy features, useful apps, generally reliable streaming performance, tons of security-based extra features, and boasting full, regular audits, there's not a lot we can fault.

However, if you're a big Netflix lover, you likely will feel the pinch, and providers like ExpressVPN and ProtonVPN currently make better dedicated streaming VPN services. However, as an all-rounder, NordVPN is truly great.

NordVPN certainly lives up to its reputation as one of the best services on the market, and boasts serious privacy and security credentials, not least in the no-logging audit. 

Although the apps can be a little awkward, we really appreciate the extra features packed in on all operating systems, and overall, Nord is great if you want a true Jack-of-all-trades VPN – while not the absolute greatest in any area, it can turn its hand effectively to just about anything.

Mo is eCommerce Editor at Tom's Guide. Day-to-day he oversees privacy and security content, and his product guides help his readers find the best software and products for their needs. When he's not testing VPNs, you'll find him working on his classic car or plugged into a guitar amp.

  • tuanton
    After horrendous support from Express vpn and having tried some others who all appear to have problems at present time with access to BBCiPlayer and ITV HUB in UK, I am considering Nord but understand that they also have periodic problems with the sites I mentioned. Incidentally, Express was down yesterday after sending out an update which apparently had a bug. I spent 1 hr 50 minutes with 4 support staff (mostly useless) and in the end managed to fix the problem myself. So any good feedback about NORD ?
    Reply
  • MJ_1970
    Very disappointing. I have a very bad customer service and sales representative experience when my account suspended bc of PayPal payment issue with Nord VPN vendor. I paid for a 2 years vpn through PayPal on 2020. Last April I got message from PayPal flagged one payment charge from Paddle.com which I did not know what is it. then PayPal returned money to my account after that my Nord vpn subscription stopped . I called Paypal and reversed money into Paddle account and contacted with Nord VPN customer service. After 3 times try in 2 days finally I could reach to the sales guy who asked me for many documents that fortunately I made them all ready before start calling them finally he acknowledge the issue but could not help and solve the issue. He promised to send me 2 days temporary vpn access code which never sent and promised he will follow up and will come back to me which never happened. I was in a business trip, lost my VPN and secure connection access with my accounts but Nord could not reinstate my account. Very unprofessional and unreliable service and company. I'm not suggesting this company to anyone.
    Reply