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CyberGhost VPN Review: A Well-Rounded VPN for Everyone

A complete VPN experience at reasonable prices

Our Verdict

CyberGhost has everything you need from a VPN service and then some, all under several low-priced subscription options.

For

  • Inexpensive
  • Supports up to 7 simultaneous connections
  • Unblocks Netflix
  • 45-day money-back guarantee

Against

  • Only a 1-day free trial on Windows
  • Poor speeds on some servers

CyberGhost was founded in Bucharest, Romania in 2011, and has since provided VPN services to clients to over 30 million users all over the world. It is run by teams in Romania and Germany with specialties in various IT fields.

Pricing

If by the end of this review you decide to purchase CyberGhost’s services, you can do so by choosing one of the four subscription options. The 1-month option will set you back by $12.99, followed by the 1-year plan that costs $5.99 per month. Next is the 2-year subscription with a price tag of $3.69 per month, while the cheapest is the 3-year option at only $2.75 per month. These prices place CyberGhost among the cheapest VPN providers on the market. For an additional $5.00 a month, you can also get your own dedicated IP.

On top of that, it has a highly favorable and generous money-back guarantee for all of the plans. Namely, if there are any problems with the service, you can request a refund within 45 days after you made the purchase.

MORE: Best VPN Service - Reviews of Top-Rated VPN Providers

The provider has a free trial, although its length depends on the platform used to sign up. It varies from 24 hours for Windows and Mac to seven days for iOS. Signing up is not needed if your platform of choice is Android, which also includes a 7-day free trial.

CyberGhost accepts payments made via PayPal, Bitcoin, and credit cards.

The service is also available for free to journalists, NGO representatives, and other organizations that actively fight for a free and secure Internet. Regular users also get the chance to earn up to 90 days of free premium service by referring their friends and family.

(Image credit: Future)

Compatibility

Simple and user-friendly native apps are available for Windows, Mac, iOS, Android, Amazon Fire TV, Linux, and Android TV, along with free browser extensions for Chrome and Firefox. The service can be set up on additional platforms, like Raspberry Pi, Synology NAS, Chrome OS, game consoles, smart TVs, routers, and more.

CyberGhost can be run simultaneously on up to seven devices. This number can be increased by installing the service on one of the supported routers. However, if low speed is a deal-breaker for you, then we don’t suggest doing this.

(Image credit: Future)

What you get 

With CyberGhost VPN, you’ll have access to 5,900+ servers in more than 90 countries. You’ll also be able to bypass the regional restrictions of many online services such as Netflix, BBC iPlayer, HBO Now, Amazon Prime, Hulu, Crunchyroll, and many more.

A majority of VPN providers support torrenting on their servers and CyberGhost is no different. Most of its servers are optimized for fast and safe P2P file exchange with no restrictions.

The apps are equipped with the kill switch - a valuable mechanism that blocks your device’s access to the Internet as soon as it detects an unexpected VPN connection loss. This way it prevents your sensitive data from ending up in the wrong hands. Unlike its competitors which allow you to turn on/off the kill switch, CyberGhost gives no such option - its kill switch is always on by default.

The Android client comes with a split tunneling option. This gives you the freedom to choose which apps you want to run on your regular Internet connection while the VPN is on. Similarly, the Windows client lets you whitelist the websites you want to leave outside the VPN protection.

The apps also have some additional options, like blocking malicious websites, ads, and online tracking, as well as data compression, automated HTTPS redirect, and extra speed.

Privacy

CyberGhost’s services are encrypted with the superior 256-bit AES algorithm and traffic is transferred with the use of VPN protocols including OpenVPN (TCP and UDP ports), IKEv2, L2TP/IPSec, and PPTP. This VPN vendor also has protection mechanisms that prevent IPv6, Port Forwarding and DNS leaks.

The company adheres to the principles of its co-founder and chairman Robert Knapp, who believes that ‘the only way to secure your data is not to store it’.

Its uncompromising no-logs policy states there will be no logging of real IP addresses, assigned servers, login/logout times, traffic data, or any information sent via a CyberGhost server. The provider also states it doesn’t observe or record content like messenger chats, telephone calls, video chats, or other communication forms.

The only information that is recorded (for statistical purposes) is the logins of anonymous accounts per day which is then summed up for the entire month. Even then, this daily information is deleted after 24 hours and the monthly sum is deleted at the end of each month.

To prove these aren’t just empty words, CyberGhost has been issuing annual transparency reports with the information about the number of DMCA complaints, malware activity flags and police requests it got, as well as the key statistics about its infrastructure and other interesting details, such as the people working there.

While the transparency reports certainly are welcome, even better proof of honesty would be an independent confirmation, as has become a standard practice in the industry.

Perrformance

CyberGhost’s performance ranges from mostly superb to occasionally so-so as it gets a bit more inconsistent for the servers situated further away from your current location. For instance, while you’ll get outstanding speeds for the local servers and US if you’re in Europe, things can dramatically change if you’re trying to connect to some parts of Asia and South America, with drops to measly 1Mbps for locations like Indonesia.

Customer support

If you encounter any problems or have any questions, help is available on multiple fronts. The website provides a solid searchable library of FAQs, instruction manuals for use and installation, troubleshooting articles, as well as important announcements.

If you don’t find a satisfactory answer there, live chat and email support is available 24/7 in English, German, French, and Romanian language.

Additional useful information about the provider and trends in the VPN industry can be found on CyberGhost’s blog called Privacy Hub.

Bottom line

CyberGhost is a well-rounded VPN service that offers everything a typical user needs. It supports safe and fast torrenting, streaming of content and playing online games that are restricted in some parts of the world, as well as overall strong security features.

Our score: 4/5

Specs

Client software platforms: Windows, Mac, Android, iOS; Chrome extension
Supported protocols: IKEv2, OpenVPN, L2TP/ IPSec, PPTP
Approximate number of servers: 6,200 (updated since original review)
Approximate number of countries with servers: 90 (updated since original review)
Country of registration: Romania
Payment options: Credit card, PayPal, Bitcoin
Real name necessary? No
Encryption protocol: AES-256
Data usage: Unlimited
Bandwidth usage: Unlimited
Max number of simultaneously connected devices: 7
Customer support: Email, chat
Privacy policy: No logging

  • hiltek
    CyberGhost VPN has a lot of features for a really small price - which made me select this VPN service. Before I was using HotSpot-Shield which was a lot slower and disonnected more often.

    When comparing services I wanted to use, CyberGhost was my first option - because they are awesome! I lkie the Ghostie a lot and the no-logs-policy is exactly what I needed.

    Features like the WiFi-Protection for my mobile devices is awesome too.

    I can watch Hulu or Netflix wherever I am on this planet and using apps like uTorrent without a VPN connection is no longer possible, because CyberGhost automatically connects if I start uTorrent.

    That made me feel much safer and helped me doing things I would not do without the software.

    Sure, others also do a great job - but my decision was made because of a very low price and a very high service.

    NordVPN and expressVPN do much to get me as a customer - but in the end it was a bit too much for me...

    Have a nice and safe time!
    Reply
  • bananaspider
    More accurately...."There's an automatic kill switch to cut off the internet connection when the VPN service is engaged"...
    Reply
  • amcgall
    I erroneously signed up for auto-renew with Cyberghost. Some how I missed any way to turn auto-renew off. Sure enough, right on schedule, my Cyberghost subscription was renewed for another year. I contacted them via their support chat system. The only apparent way to contact them. I was told it would take 1 day to receive an email confirming my request for cancellation and a refund. And that the refund would take 5 - 10 days.

    I explained that that was unreasonable as it took minutes for them to charge my credit card. But it would take 5-10 days to refund the charge. The contact named Joey didn't seem to think this was extraordinary. I'm sure if someone took $66 USD out of his paycheck he would be upset too.
    To-date I have seen no email from Cyberghost confirming my request for a refund and cancellation of my account. Instead I got an email welcoming me to their VPN service for another year!
    I will contact my bank and they will reverse the charge. Thus, thwarting Cyberghost's attempt to steal money from me.
    Reply
  • rgd1101
    amcgall said:
    I erroneously signed up for auto-renew with Cyberghost. Some how I missed any way to turn auto-renew off. Sure enough, right on schedule, my Cyberghost subscription was renewed for another year. I contacted them via their support chat system. The only apparent way to contact them. I was told it would take 1 day to receive an email confirming my request for cancellation and a refund. And that the refund would take 5 - 10 days.

    I explained that that was unreasonable as it took minutes for them to charge my credit card. But it would take 5-10 days to refund the charge. The contact named Joey didn't seem to think this was extraordinary. I'm sure if someone took $66 USD out of his paycheck he would be upset too.
    To-date I have seen no email from Cyberghost confirming my request for a refund and cancellation of my account. Instead I got an email welcoming me to their VPN service for another year!
    I will contact my bank and they will reverse the charge. Thus, thwarting Cyberghost's attempt to steal money from me.
    more like you make a mistake.
    Reply
  • bignastyid
    amcgall said:
    I erroneously signed up for auto-renew with Cyberghost. Some how I missed any way to turn auto-renew off. Sure enough, right on schedule, my Cyberghost subscription was renewed for another year. I contacted them via their support chat system. The only apparent way to contact them. I was told it would take 1 day to receive an email confirming my request for cancellation and a refund. And that the refund would take 5 - 10 days.

    I explained that that was unreasonable as it took minutes for them to charge my credit card. But it would take 5-10 days to refund the charge. The contact named Joey didn't seem to think this was extraordinary. I'm sure if someone took $66 USD out of his paycheck he would be upset too.
    To-date I have seen no email from Cyberghost confirming my request for a refund and cancellation of my account. Instead I got an email welcoming me to their VPN service for another year!
    I will contact my bank and they will reverse the charge. Thus, thwarting Cyberghost's attempt to steal money from me.

    It's not stealing when you have them permission to take it.
    Reply
  • logderson
    As I wrote in another thread, I would never use free vpn for my own safety. I would definitely recommend to go for reliable and known ones like nordvpn, express vpn or others and they offer good speed.
    Reply