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BioWare Responds to Fans, Will Clarify Mass Effect 3 Ending

There certainly has been plenty of topics over the past few weeks concerning complaints over the ending of Mass Effect 3. In fact, we recently posted an article about a petition asking BioWare to provide additional endings for all three Mass Effect games. Even more, the angst against the latest installment's conclusion has gotten so bad that one disgruntled gamer actually filed a false advertising complaint with the Federal Trade Commission and the Better Business Bureau.

"After reading through the list of promises about the ending of the game [EA] made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims," said Bioware Forum user El_Spiko. "[Filing a complaint was] not something I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then."

Meanwhile as reports surfaced that BioWare was considering an alternate ending, Mass Effect 3 Exec Producer Casey Hudson came out of the woodwork and defended the game's ending, adding that fans should look forward to compelling new content over the next year.

"We always intended that the scale of the conflict and the underlying theme of sacrifice would lead to a bittersweet ending—to do otherwise would betray the agonizing decisions Shepard had to make along the way," he said in a lengthy post. "Still, we wanted to give players the chance to experience an inspiring and uplifting ending; in a story where you face a hopeless struggle for basic survival, we see the final moments and imagery as offering victory and hope in the context of sacrifice and reflection."

But now the whole Mass Effect 3 ending controversy has brought forth BioWare's co-founder and GM himself, Dr. Ray Muzyka. Based on his super-long letter to the BioWare community, a little "clarity" will be added to the trilogy's ending.

"Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey,” he promised. "We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received."

"This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue," he added.

Muzyka pointed out that most fans appear to agree that the game as a whole is exceptional, with more than 75 critics giving it a perfect review score and a review average in the mid-90s. The fuss is stemming from some of BioWare's "most ardent fans" who are "passionately expressing their displeasure about how their game concluded." Both Muzyka and Hudson refer in their posts about how the ending reflects the gamer's decisions throughout the journey, seemingly painting a "your actions cause consequences" scenario.

Still, BioWare seems intent on making everyone happy which technically is impossible. "I’m proud of the team, but we can and must always strive to do better," he said.

Kevin started taking PCs apart in the 90s when Quake was on the way and his PC lacked the required components. Since then, he’s loved all things PC-related and cool gadgets ranging from the New Nintendo 3DS to Android tablets. He is currently a contributor at Digital Trends, writing about everything from computers to how-to content on Windows and Macs to reviews of the latest laptops from HP, Dell, Lenovo, and more. 

  • dameon51
    Neckbeards:1 BioWare:0

    Insightful piece on why the mass effect 3 ending makes no sense. It is quite long read only if you have the time.
  • dimar
    I hope the upcoming DLCs will take place after ME3 ending.
  • I hope we will have ME4
  • alidan
    not a single mention of the possibility they is a marketing stunt, that ea with held the actual ending from the game, to try and curb the used market, and the growing fear that we will have to pay for the end.

    angry joe came out with these.

    this one is why the ending sucked
    and this one is on the Indoctrination Theory,

    BOTH are very valid views.

    if bioware / ea withheld the ending, the real ending, and make us pay, this is a studio ending mistep (bioware), and possibly the most crippling (ea financially) decision they ever made

    if they didnt, well... never buying a bioware game again... because i cant trust that they can write or even come up with a decent ending.
  • Khimera2000
    artistic integrity is important, however its also important to provide a good peace of closure if this was meant to be the last of the trilogy. Seeing how it was handled kinda turned me off to the series now, and > vulgar word here< DLC by the way, I hate the way EA handles it. Minicraft... for some odd reason that's still on my to do list, I think ill fix that now.
  • Marginalising a large subset of fans is a mistake on the part of Bioware. Holding up the opinions of the press is also a fallacy, as it generates an "Us and them" attitude to foster division.

    Especially when, in the eyes of the gaming public, the actualy CONSUMERS and profit drivers, gaming media is little more than a PR extension of the publishers - the priesthood conveying the holy word of the devs and game "celebrities", with very little actual JOURNALISM going on.

    Bioware are trying to downplay this as a minor thing and trying to display a magnanimous attitude. But that ending was poorly delivered. Written well, it could have worked - as it stood, it was a letdown that left a sour taste. Bioware have shown they can do better and they need to explain why. Their handling so far shows an arrogance unbecoming of them.

    Fact is, if an author fails to deliver, they are criticised. same for an artist, a playwright, an actor. Art is NEVER beyond criticism and this "hurt" defensive attitude undermines their standing. Artists HAVE to handle critique and either ignore it, holding the message up, or take it on board. Bioware assuming they are ABOVE criticism is the thing setting a worrying precedent, not the response to fans. That, if anything, is a wonderful sign of how DIFFERENT the game industry can be from others: not seperated by PR, or press, or disembling attitudes, a true exchange of ideas that creates something good.

    And about those complaints that this will result in "Fan fic" levels of endings or wishful thinking fannon driven fantasy... the ending as it stood was WORSE than most fanfics.
  • hoofhearted
    After reading all of this, I am scared to finish the game now.
  • howardp6
    The ending lands with a thud(dud) and makes no sense at all. I will not be purchasing any DLCs for the game. My two sons, whom played the game, and I were very disappointed. Yes, you are responsible for the consequences of your decisions and the deaths of your squadmates are the results. I regret buying Mass Effect three and would think twice before buying another Bioware/EA game.
  • guanyu210379
    I am gonna say this again.
    This is not about happy ending and I am quite happy with the ending ideas.
    This is about the quality of the ending.
    The ending has too many non-sense items and too few details, which left tasteless impression after getting the ending.
    Bioware can keep the ending concept but just update/add the endings with more details and remove all the non-sense items.
    This is why, I am really disappointed.

    e.g. (spoilers warning):

    I took Liara with me to the last mission...but she is together with Joker as the plane crashes.

    Normandy is hit by the pulse in space or whatsoever during the it is still in one piece (with some damage), back on earth

    etc. etc.