Best NBN 500 plans: fast and reliable recommendations for the latest speed tier

NBN logo on phone on dark green background
(Image credit: Future)

Are you one of the millions of Australians using the National Broadband Network (NBN)? If so, you've likely undergone a speed upgrade if you're connected via full-fibre.

Last September, NBN Co introduced a new top-speed tier, NBN 2000, and also provided complimentary speed boosts of up to 5x for existing tiers, including NBN 100 and NBN 250. This means service providers received these wholesale changes for free, and many have already passed the increases on to customers on NBN 100 and NBN 250 plans.

The largest of these increases, a 5x speed boost, was applied to the NBN 100 tier, raising the potential top speed to 500Mbps. As the pricing for these NBN 500 plans is generally almost the same as the NBN 100 tier, it's a pretty much a no-brainer decision for those with FTTP or HFC connections to take on the upgrade.

We've compiled all the details about the NBN 500 tier — including availability, pricing, plans, and providers — so you can make an informed decision before you make the switch. So read on to find the best NBN 500 plans available right now.

Best NBN 500 plans

Best NBN 500 overall

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Superloop | AU$69p/m
Our top pick

Superloop | AU$69p/m (for 6 months, then AU$95p/m)

With typical evening speeds of 500Mbps downloads and 40Mbps uploads, Superloop's Family Max plan is a top pick if you’re after a popular NBN 500 plan. With a low introductory rate of just AU$69p/m, you'll save AU$156 in total before the price returns to its usual AU$95p/m ongoing rate. Plus, during Superloop's Super Wi-Fi Sale, you can score two Amazon eero 7 routers for the price of one, which is a certified steal.

As a bonus perk, you can optionally boost your connection to NBN 1000 speeds for up to five days every month, and thanks to Superloop's no-lock-in contract, you can jump up (or down) plans at any time. Do note that, as with NBN 1000, this tier is only available to homes with an FTTP or HFC connection.

Total minimum cost: AU$69 | Total first year cost: AU$984 | Total yearly cost: AU$1,140

Best fast NBN 500 plan

Exetel | AU$80p/m

Exetel | AU$80p/m

Exetel's One plan (a.k.a. its only plan) advertises massive speeds of 500Mbps download and 40Mbps upload during typical evening hours. If you're a heavy internet user, gamer or streamer, Exetel's plan should offer plenty of download bandwidth and no interruptions.

Typically, introductory offers are the factor that prompts us to recommend one NBN plan over another. But the low ongoing rate undercuts most NBN 100 plans by five times the speed, and still comes in at a total yearly cost under AU$1,000.

Total minimum cost: AU$80 | Total yearly cost: AU$960

Best cheap NBN 500 plan

Kogan Internet | AU$69.90p/m
Cheapest Provider

Kogan Internet | AU$69.90p/m (for 12 months, then AU$85.90p/m ongoing)

Kogan currently offers the cheapest NBN 500 plan, slashing a massive AU$192 off the first 12 months with this low introductory rate of AU$69.90p/m, before the price increases to AU$85.90p/m next June.

Clocking in theoretical maximums of 500Mbps downloads and 48Mbps uploads, you and your family (and the next-door neighbours, if I'm honest) will be set with high, lag-free speeds during the busy evening hours.

Total minimum cost: AU69.90 | Total first year cost: AU$838.80 | Total yearly cost: AU$1,030.80

NBN 500 FAQs

How fast are NBN 500 plans?

From September, an NBN 100 plan on a fibre to the premises (FTTP) or hybrid fibre coaxial (HFC) connection will offer five times faster wholesale download speeds (500Mbps) and double the upload speeds (50Mbps), according to NBN Co.

If such speed boosts are passed on by RSPs — and there's no major reason why they shouldn't be, if you ask us — NBN 500 plans should provide theoretical download speeds of up to 500Mbps.

Do note that the 500Mbps figure is theoretical, as real-world speeds may vary due to factors like connection type, location, internet service provider and the speed of the service you're connecting to. However, given that most NBN 100 plans achieve speeds close to (or in some cases, over) their theoretical maximum, it’s likely that RSPs will increase their claimed typical evening speeds to something approaching 500Mbps, and pass the increase on to end users.

What we don't know yet is how these new speeds will impact international internet speeds that travel beyond the NBN, which as the 'national' in its name suggests, only connects directly to sites and services within Australia. Each service provider utilises international fibre pipelines connect Aussies to servers hosted in other countries, which can include things like online games servers and more niche streaming platforms. These speeds are largely dependent on each service provider's own capacity to handle international bandwidth, which can vary greatly.

Thankfully, major sites or web companies such as YouTube, Netflix and Meta (for Facebook and Instagram) have dedicated Australian servers, and the speed increase may help immediately deliver faster connections to these platforms. However, for other sites hosted in overseas locations, some RSPs may not have enough bandwidth to simultaneously handle thousands of customers suddenly downloading at 5x previous speeds — particularly during the peak evening hours.

How much does an NBN 500 plan cost?

With NBN Co providing these upgrades to RSPs at no extra cost, NBN 500 plans should theoretically be priced similarly to NBN 100 plans — which average AU$94.88p/m. And according to our research, that statement couldn't be more true, with 500Mbps plans averaging AU$95.85p/m this month — that's around AU$1 more than the slower plans.

NBN plan pricing does differ greatly between telcos, though, so it will undoubtedly pay off to shop around for the best NBN 500 deals.

What connection types are compatible with NBN 500 plans?

As with all fixed-line NBN plans advertising over 100Mbps, NBN 500 will only be available to homes and businesses with either fibre-to-the-premises (FTTP) or hybrid fibre coaxial (HFC) connection types.

If you’re on another NBN connection type, such as fibre to the node (FTTN), you’ll need to upgrade to a full fibre installation to access NBN 500 plans. Thankfully, many properties are eligible for NBN Co's free fibre rollout program. If you want to jump over to one of these new, faster plans but haven't upgraded yet, you can check your eligibility on NBN Co's website.

Should I switch to a NBN 500 plan?

If you're considering switching to a NBN 500 plan, there are several factors to weigh. Firstly, the best NBN plan for your needs largely depends on your household's internet requirements and connection type. We've already discussed the connection types you'll need above, so what about speeds?

Well, if you're already on a 100Mbps plan and connect via HFC or FTTP, your plan should have been upgraded to NBN 500 with the speed boost. However, NBN 100 plans aren't the only ones that got a speed boost. NBN 250 plans scored a 3x maximum speed increase to 750Mbps, and at a wholesale level, NBN 1000 plans have increased to support a minimum speed of 750Mbps. (This could, in turn, help more providers finally offer ‘true’ gigabit plans that reach 1,000Mbps typical evening speeds.) Alongside these increases, NBN 2000 plans have been introduced for FTTP and HFC addresses.

So, post-September 14, all NBN 100 plans and above have been upgraded to faster speeds. You may find that manually switching to NBN 500 isn't necessary, especially if you're already on a NBN 100 plan and have an FTTP connection. If you're currently on a 250Mbps plan, you may even want to consider downgrading to 100Mbps, as the planned 5x speed boost to that tier will not only double your current 250Mbps speeds, but should also cost you less.

Now, 500Mbps is a lot of internet — it's 10x more than what's offered by NBN 50 plans, which continue to be the most popular speed with Aussie households according to the ACCC. That tier's 50Mbps top download speeds are often fine for households of up to four users. But, with data predicting that most homes will have over 40 internet-connected devices by 2030, you may want your speeds boosted after all. If you have the right connection type to sign up for an NBN 500 plan and were already considering an upgrade from a slower speed, we'd suggest giving it a go, and if you find the speeds aren't necessary, you can always drop back down to a slower plan.

Lucy Scotting
Staff Writer, Lifestyle, Streaming and Broadband

Lucy Scotting is a staff writer for Tom’s Guide Australia, primarily covering lifestyle, streaming and internet-related news. Lucy started her career writing for HR and staffing industry publications, with articles covering emerging tech, business and finance. In her spare time, Lucy can be found watching sci-fi movies, working on her dystopian fiction novel or hanging out with her dog, Fletcher.