Slowly but surely, WhatsApp has added a swath of new features aimed at getting users to spend more time in the chat app — particularly when it comes to shopping. Most recently, WhatsApp added a special shopping button just in time for Black Friday.
Now, with December holiday shopping in full swing, the messaging platform is adding one more addition for shoppers — a shopping cart.
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Shopping carts are meant to make it simpler for customers to rack up multiple items that they plan to buy from certain businesses in WhatsApp. They're also designed to offer easier ways for businesses to keep track of orders and manage requests for more information about items.
WhatsApp is adding the new feature as a response to positive results after testing its shopping cart with a select handful of businesses.
This is all part of WhatsApp's push to further refine its shopping experience for users. When you’re looking to buy items through the app peruse businesses like restaurants, an option to add the items to your cart will pop up. You can then send your order to the merchant for next steps. Once the order is sent, you’re able to message the business to ask questions if need be.
To try the shopping cart now, head to a WhatsApp business account that you want to buy from. Peruse the app’s catalog, then select items you want to purchase. You should be able to add them to your cart.
Just be aware that not all users will have this functionality yet, as WhatsApp rolls out the feature, but there is a guide to how the shopping cart capability works (opens in new tab).
You can edit items that are in your cart, changing the quantity of items added; you can also go back to the merchant and add other items, or go ahead with your order. The order isn't actually final until a seller confirms it. What's more, there's still an easy way to ask questions about multiple questions in a catalog. You can just add items to your cart and send a message at the same time with any queries.
While there's still much to learn for WhatsApp as it completes its metamorphosis into full-blown shopping app, it's intriguing to see these individual features being added as time goes by. While WhatsApp still seems to be having difficulty adding payments to the mix, once that's solved, it could make the chat app for an interesting competitor to other retail platforms out there. For now, get used to more updates that expand WhatsApp’s feature set.