What is Saatva's free White Glove Delivery service? A guide to what is and isn't included

Saatva's luxury and handcrafted designs are among the best mattresses we've tested, impressing our sleep team with their premium feel and exceptional support. All Saatva adult mattresses come with market leading benefits, including free white glove delivery — but what does this bonus service entail?

White glove delivery isn't the reason we awarded full marks in our Saatva Classic Mattress review — that's the versatile comfort and all-round excellent performance — but as the service includes mattress set-up in your room of choice and old bed removal, it's a perk we appreciate.

In this guide we explore exactly what you do and don't get with Saatva's free white glove delivery service. Saatva offers white glove delivery year-round, regardless of the current Saatva mattress sale but with the Labor Day mattress sales upcoming, now is a great time to invest in one of these handcrafted beds. We're tracking all the latest deals in our Saatva Labor Day sales hub.

What is white glove delivery?

White glove delivery is a premium service that goes beyond standard shipping. While a standard delivery service will typically leave your mattress at the front door or entryway, with white glove delivery, the mattress is taken to your room of choice — even if that's upstairs.

The delivery crew will then unpack and place your mattress on your chosen base to ensure it's set up correctly. They will also remove the packaging from your new bed and dispose of it responsibly.

White glove delivery is a luxury service because it saves the consumer a lot of time and effort. Mattresses are heavy and bulky objects, often requiring multiple people to aid with set-up. Using white glove delivery, you can sit back, relax and let someone else fo the work.

White glove delivery is also a great perk if you want to get rid of your old mattress as this is often included in the service as standard. Once the delivery team has finished installing your new mattress, they'll take your old one.

While some brands such as Saatva and Tempur-Pedic include white glove delivery for free with purchase, others offer the service as an added upgrade.

Nectar, for example, charges $199 for white glove delivery while GhostBed offers it for $279. Some brands have customizable white glove delivery — you can pay more or less depending on whether you require old bed removal.

However, It's important to note that the exact terms of white glove delivery changes from brand to brand. Make sure to read the fine print so you know just what to expect on your delivery day.

Saatva’s free White Glove Delivery: What does it include?

In room delivery and set-up

Saatva’s White Glove Delivery service includes in-room delivery and the professional setup of your new mattress. You are able to schedule your delivery at a time that is convenient to you and you’ll be given a four-hour time window the day before your chosen delivery date, so you can prepare for the mattresses arrival. 

Plus, if plans change and you do need to cancel then you won’t be charged a cancellation fee. The delivery team will set up your mattress anywhere in your home, regardless of what floor it needs to go on. 

However, you need to make sure some rules are followed when it comes to delivery. Saatva asks that the delivery path is clear and accessible for the team, any pets are secured and children are kept out of the way to ensure everyone is kept safe. 

Old mattress removal

As part of Saatva’s White Glove Delivery service, they will remove your old mattress. They will even remove your old foundation (or box spring) if you need them to. To ensure that you get this part of the service, make sure you check the box next to the “free mattress & foundation removal” when you’re at the checkout.

This doesn’t have to be an old Saatva mattress, either. They will remove any brand but the caveat here is that the mattress should be reasonably clean without any excessive damage or staining. 

Bedroom furniture assembly 

Saatva’s White Glove service also includes the assembly of any Saatva bed frame or foundations that you purchased with your mattress. This ensures that your entire sleep setup is professionally installed and ready for use the same day with little inconvenience or hassle to you.

Bedroom rugs are also included and will be delivered and set up in room of your choice, although the customer must clear the rug area of any furniture prior to delivery. 

Saatva's free White Glove Delivery service: What isn't included?

Saatva will remove your old foundation and box spring but this doesn’t include waterbed bases, standard metal bed frames, Sleep Number bases, or foundations (and box springs) that have been damaged or that are heavily stained. 

If you find that your new mattress arrives and it won’t fit up the stairs or in to your space, don’t worry because Saatva will exchange it for a different size or height, this is subject to a $99 Saatva returns processing fee so make sure you take adequate stairway and hallway measurements before you order to avoid ordering an incorrect size. 

Is Saatva's white glove delivery service worth it?

Most mattresses sold online are mattresses in a box. This means they've been compressed, rolled and packaged, to ensure a more convenient delivery method (it's easier to get a box upstairs than a flat mattress.)

However, Saatva mattresses are packaged in the traditional manner i.e. flat. That means when they arrive at your home, they're already at their full size.

This makes maneuvering your new Saatva mattress difficult, particularly if you've ordered a larger size or a taller mattress (some Saatva mattresses are over 15 inches tall.)

White glove delivery makes this process significantly easier and removes the worry that you might damage your brand new — and expensive — mattress.

For that reason, we think Saatva's white glove delivery service is an enticing benefit. And as old mattress removal is included for free, it can also save you money further down the line — disposing of a mattress can be tricky.

But with all that in mind, a good mattress can last from six to 10 years (and potentially even longer.) The delivery and set up is only one small part of your mattress's overall lifespan, so while free white glove delivery is a nice bonus, it shouldn't be the primary deciding factor.