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Dropbox Business cloud storage review

A top-quality cloud storage provider for businesses

Dropbox logo
(Image: © Dropbox)

Our Verdict

Although more expensive than many of its competitors, Dropbox Business plans are feature-rich and perfect for companies requiring a premium cloud storage solution.

For

  • Extensive list of business-specific features
  • Impressive third-party integrations

Against

  • Expensive
  • No end-to-end encryption

Tom's Guide Verdict

Although more expensive than many of its competitors, Dropbox Business plans are feature-rich and perfect for companies requiring a premium cloud storage solution.

Pros

  • + Extensive list of business-specific features
  • + Impressive third-party integrations

Cons

  • - Expensive
  • - No end-to-end encryption

Dropbox was an early adopter of the cloud storage model and has spent many years perfecting its platform. Today it is a leader in enterprise-oriented cloud storage plans. If you’re looking for a premium cloud storage and backup solution for your organization, we think Dropbox is one of the best cloud storage platforms, and should be one of your top choices. 

In our Dropbox Business review, we examine the platform’s strengths and weaknesses and consider which businesses would benefit most from Dropbox’s services, as well as whether it ranks among the best cloud storage for business. If you're interested in the personal backup service, read our Dropbox review.

Dropbox Business: Plans and pricing

Dropbox Business's pricing plans

Dropbox’s pricing model is easy to understand (Image credit: Dropbox Business)

There are three tiers of Dropbox Business plans: Professional, Standard, and Advanced. 

The Professional plan is suited to freelancers or micro offices, and costs $16.58 per month. It provides 3TB of storage for one user, but has no administrator or team management features. 

The Standard plan has been designed with small teams in mind. It provides 5 TB of storage for three or more users, as well as a suite of entry-level administrator features. These include centralized billing, multi-team admin login, and limited API (application programming interface) customizability. The Standard plan costs $12.50 per user a month. 

Dropbox’s premium business plan, Advanced, costs $20 per user a month, but includes unlimited storage for all users. Also included are advanced administrator features, such as audit logs and single sign-on (SSO) integrations.

Dropbox Business: Features

Dropbox's webpage discussing its file sharing

File sharing is one of Dropbox’s greatest strengths (Image credit: Dropbox Business)

Dropbox is one of the most feature-rich cloud storage platforms, making it incredibly powerful, intuitive, and engaging to use. This section explores some of the most essential Dropbox features from a business point of view. 

Dropbox Business customers can use several file sharing features to collaborate more effectively with both colleagues and clients. Link sharing enables users to easily share files up to 2GB in size, while shared folders and groups enable teams within the company to share and collaborate on documents from a single location. 

Another component of the platform’s file-sharing framework we like is the ability to control permissions at all levels, from entire drives to folders to individual files. File owners can choose whether the recipient has view-only access or full editing privileges.

These features combined make it straightforward for businesses to work effectively online and share data and documents quickly and stress-free.

Dropbox's website discussing the Dropbox Paper feature

Dropbox Paper is an innovative feature that many businesses will find useful (Image credit: Dropbox Business)

Dropbox Paper is one of the more innovative business-specific cloud storage features we’ve seen. It enables employees to collaborate in a relatively unstructured way, adding thoughts, comments, agendas, or anything else that comes to mind. Think of it as an office whiteboard, but online. 

If you’re the type of company that likes to brainstorm ideas and bounce ideas around the office regularly, then this might be the perfect feature for you.

Dropbox's webpage discussing its computer backup feature

Computer backup is a feature missing from some of Dropbox’s competitors (Image credit: Dropbox Business)

Dropbox doesn’t just enable users to upload individual files and folders to its servers, but also allows them to back up an entire device. For businesses, this means you won’t have to subscribe to a backup service in addition to your cloud storage solution, saving time and money.

This also means you can back up all your business computers to a centralized location, ensuring that all employee and work data is safe in the case of an office accident, hack, or hardware malfunction.

Dropbox Business: Interface and in use

Dropbox's desktop interface demonstrated

Dropbox’s desktop interface is feature-rich, but with a simple layout (Image credit: Dropbox Business)

Dropbox clients are available on almost all platforms across desktop and mobile devices, including iOS, macOS, Windows, and Android. All apps share a similar interface that is easy to navigate and bug-free. 

Users can also access the platform from their web browser, which we found to be not quite as polished as the app experience, but impressive nonetheless. 

In short, there’s very little to complain about when it comes to Dropbox’s interface. It’s clean, comfortable to use, and bug-free. You can rely on Dropbox to work for your employees time after time after time.

Dropbox Business: Support

Dropbox Business

It’s hard to speak to a real person on Dropbox’s support site (Image credit: Dropbox Business)

Like most cloud storage platforms, Dropbox maintains an extensive online help center, containing everything from tutorials to how-to guides to technical explainers. If you’re looking to learn more about Dropbox and how to make the most of its features, this is the place to head. 

If you need more personalized support, customers can also contact Dropbox support via email. Unfortunately, Dropbox makes it difficult to get in contact, and we had to spend a considerable amount of time (around 15 minutes) searching the website before managing to speak to a Dropbox representative.

Dropbox Business: Security

Dropbox Business

Dropbox Business plans are among the most secure in the cloud storage market (Image credit: Dropbox Business)

Dropbox is a highly secure cloud storage platform and one we’re confident you can trust to protect your organization’s most important files. 

Secure cloud storage starts with encryption because you need to know your files won’t be compromised in a data breach. Fortunately, Dropbox employs a raft of encryption frameworks, including AES (Advanced Encryption Standard) 256-bit encryption at rest and 128-bit TLS/SSL (Transport Layer Security/Secure Sockets Layer) encryption for in-transit files. 

Beyond encryption, Dropbox also provides business customers with a suite of enterprise-specific team controls that ensure that data can only be accessed by the appropriate persons. This is important for medium and large companies that don’t want all users to have universal access privileges. 

Audit logs are another feature that protect enterprise customers by enabling IT administrators to assess how the platform is being used. They can also help identify weak points early, before they become major security issues.

Alternatives to Dropbox Business

Dropbox’s main competition are providers like Microsoft OneDrive and IDrive. All three are established players in the cloud storage market with impressive feature lists and security frameworks. 

Businesses that already use Microsoft 365 applications such as Word, Excel, and PowerPoint might prefer to go with OneDrive, which is deeply integrated into these apps. You can read our OneDrive for Business review to learn more.

Similarly, organizations needing maximum storage space at more affordable prices than those offered by Dropbox might want to consider IDrive, one of the most affordable storage platforms available. Read our IDrive personal review for more information on the company's personal cloud option.

Dropbox Business: Final verdict

Dropbox is one of the best cloud storage platforms and is unlikely to disappoint any business that chooses to invest. It comes packed with enterprise-specific features as well as a top-quality security framework, and an impressive range of mobile and desktop applications. Integrations with third-party platforms such as Slack and Zoom are another big plus. 

Although Dropbox is one of the most expensive cloud storage providers, we think it may be the best choice for companies that won’t compromise on quality.

Further reading on cloud storage

Read our comparison features pitting Google Drive vs Dropbox; OneDrive for Business vs Dropbox Business vs Google Drive Enterprise; and IDrive vs Dropbox vs pCloud.

Darcy French

Darcy is a freelance copywriter, and a candidate for the dual master's program between the Paris Institute of Political Studies (Sciences Po) in France and Peking University in Beijing, China. His academic and professional areas of interest include human rights and development, sustainable agriculture and agroecology, Pacific Islands diplomacy, and Sino-Australian relations.