Netflix customer service: How to get a real person on the line

How To
By last updated

Getting a Netflix customer service rep on the phone in nine easy steps

Netflix customer service: How to get a real person on the line
(Image credit: Shutterstock)

Sometimes, you need assistance from a Netflix customer service agent. Luckily, it's not too difficult to connect with one. By following the steps below, I got a real live person on the other end of the line in less than a minute.

At first, I wondered if Kevin from Netflix might be a robot. However, when I asked what he had for dinner last night, his answer — chicken nuggets on rice — was so unique that I knew I was talking to a human. Unfortunately, don't think that reaching Kevin in a short amount of support is as easy as just finding the Netflix customer service number (which we have below).

Getting on the phone with a real human who can answer your questions, help you with your account and provide other Netflix customer services is a multi-step approach. And you can get a rep much faster if you know where to look.

Customer support agents can help you resolve billing questions, deduce why Netflix isn't working on your device, or even help you reset your password. They can help you cancel your Netflix subscription, too, but I bet they'll be more likely to talk you into keeping it.

How to get Netflix customer service now

1. Open Netflix.com and click Sign In.

Netflix Customer Service step 1 sign in

(Image credit: Netflix)

2. Log in.

Netflix Customer Service step 2 login

(Image credit: Netflix)

3. Open https://help.netflix.com/en/

Netflix Customer Service step 3 go to Netflix Help

(Image credit: Netflix)

4. Scroll down and click the Call Us button

Netflix Customer Service step 4 find the Call us Button

(Image credit: Netflix)

5. Write down the code number

Netflix Customer Service step 5 write this number down

(Image credit: Netflix)

6. Call 1-844-505-2993 (or whatever the number in your area is)

7. Enter a number to confirm your language (1 for English, etc.)

8. Type in your service code from step 4.

9. Wait for a Netflix customer service representative.

And that, is how you get a Netflix customer service representative on the line. It worked for me, and I'm sure it will work for you. You may have a slightly longer wait than I did, though, as I called at 9:30 a.m ET, when the western half of the country was just waking up.

Once you've resolved this issue, you can get back to streaming the best Netflix shows. We've also got a guide for how to sign up for Netflix, one for parents trying to find the best family movies on Netflix, and another explaining how to change your Netflix password.

Henry T. Casey
Henry T. Casey

Henry was a managing editor at Tom’s Guide covering streaming media, laptops and all things Apple, reviewing devices and services for the past seven years. Prior to joining Tom's Guide, he reviewed software and hardware for TechRadar Pro, and interviewed artists for Patek Philippe International Magazine. He's also covered the wild world of professional wrestling for Cageside Seats, interviewing athletes and other industry veterans.