FAQs
Can Appliances Direct recycle my old products?
Appliances Direct offers a recycling service for your old items: all you need to do is add this option for a fee at the checkout, then disconnect your old appliance before their team arrives. If you request this service alongside an appliance delivery, they will only recycle old appliances that are the same type of appliance as the one you have ordered. Recycling can be ordered as a separate service without having a new appliance installed, and this service can be arranged either during your appliance purchase or at a later date.
Does Appliances Direct offer installation?
Installation and testing of your new appliances can be added to your order at the checkout, to be completed on delivery day. Appliances Direct features a handy installation pricing guide on their website, with prices starting from £19.99 and rising up to £249 depending on the appliance you've ordered.
Can I buy refurbished appliances from Appliances Direct?
Absolutely! Appliances Direct operates an outlet, where refurbished appliances from all manner of brands are listed at as much as 60% off, with new products added to the outlet regularly. Every appliance featured here has been tested rigorously to ensure it's up to speed before being sold, plus each purchase includes a warranty on parts and labour, covering you in the event of any need for maintenance so you can be sure your purchase remains risk-free.
What is the Appliances Direct returns policy?
If you change your mind about your order, you have 14 days from the date of your purchase to send your item back to Appliances Direct. You'll need to contact their team to confirm the return - bear in mind it can take up to 48 hours to get confirmation from their team. Note that you'll need to pay for the cost of your own return shipping and make sure you send your item with a courier that includes item insurance.
Appliances Direct Saving Tips
Shop around key retail periods
Appliances Direct offers customers more savings during key holiday events, meaning deal-savvy shoppers looking to pick up appliances in the off season might be better off waiting until sale periods such as Christmas and Summer. Keep an eye out around the likes of Black Friday and Cyber Monday, where you'll find as much as 60% off selected items. If you want to see current offers before you place an order, make sure to check this page - we update this listing with the latest deals as soon as we find them.
Get a student discount
If you're still studying, you can verify your status with a Student Beans account to get up to 5% off electriQ products and small appliances, as well as 3% off items across the Appliances Direct range thanks to the brand's student discount scheme. Graduates can get 5% off electriQ products and 3% off the rest of the stores' range, too - they just need to verify with a Grad Beans account to get started.
Get a professional discount
It's not just students & graduates who can save with Appliances Direct - the brand also offers a number of other groups discounts on their orders if they can verify with a Beans ID account. Like Student Beans, these accounts are free to make, and you'll just need to sign in through the brand's site before you order. Charity workers, parents, first responders, teachers, members of the Military, NHS workers, and customers with disabilities or low income can all get 3 - 5% off selected items.
Watch for clearance deals
If you don't need the latest models and are open to make a purchase based on what's cheapest, its worth checking out Appliances Direct’s clearance section, which features a wide assortment of high-quality home appliances at a significant discount. Although you won't find cutting edge features, you will find brand new devices a couple of models behind, plus prices are regularly slashed by up to 60%, giving you more bang for your buck.
Register for emails
When visiting the Appliances Direct site, a pop-up may appear prompting you to join the brand's email newsletter. Doing so is a great way to get regular updates on products and promotions, plus new sign-ups are sent a one-time code for 5% off their next order worth £250 or more. Just provide your chosen email address through the text field to get set up.
How to use Appliances Direct discount codes
- Browse this page to find an Appliances Direct voucher code you want to use and click ‘Get Code’.
- Select ‘Copy code’ to copy the code to your clipboard, then head back to your old tab to reach the Appliances Direct website.
- Search for the items you want to buy and add them to your basket, then click the ‘basket’ logo in the top right of the page when you're ready to order.
- Below the ‘Go to checkout’ button, you will find a textbox that reads ‘Enter discount code’. Paste your voucher code into this text box and click ‘Apply’.
- Your discount should now be applied to your order total. Continue to checkout as normal, and enjoy your discounted items.
How we source voucher codes
The codes listed on each vouchers page on Tom’s Guide have been sourced by our dedicated vouchers team, who find the latest codes through the web and our relationships with retailers and affiliate networks. Each page is updated every few days to include up-to-date offers and ways to save, and our London-based commercial team uses our connections with retailers to source exclusive codes directly from some of the biggest brands on the market.
How we test voucher codes
Every voucher code on Tom’s Guide has been tested by our offers team, based in Cardiff, to make sure they work before we upload them. The codes on Tom’s Guide can be used for a wide range of savings, covering student discounts, free shipping deals, and site-wide or product-specific savings.
We want to make sure every voucher is ready to use whenever someone visits one of our pages, so we don’t include any user-specific or one-time use codes. Each offer also includes as much information as we can find on its terms and conditions to keep things clear, and any applicable expiry dates will be listed next to the offer details. You can view the full list of terms and conditions by clicking the corresponding text below the main offer text and expanding the section.
What to do if a voucher code doesn’t work
Although we work hard to only include tried and tested vouchers on our pages, sometimes codes can expire or terms and conditions can be changed before we have a chance to update the code or our pages. If your discount isn’t being applied at the checkout, there are a number of things you can do.
First, check you meet any listed requirements such as multibuy offers, minimum spends, or product-specific deals. For example, you may need to buy 3 items to receive your discount, or your code may only be applicable to orders with certain models (i.e. 10% off specific smartphones). If you need to review the details of your chosen deal, click the text that reads “View terms and conditions” below the main text.
If you are still experiencing issues applying your discount, don’t worry - our team is on hand to help. Just email coupons.tomsguide@futurenet.com and include information on the code you tried to redeem and which of our pages it was listed on. A member of our team will be in touch to offer support as soon as they can.
How we make money
Tom’s Guide makes money from vouchers on a commission basis. We have agreements with every retailer that has a vouchers page for, and for every order placed using one of our codes, we earn a portion of the order total back in commission from that retailer.
Using this model means all of our profits are paid for by the retailers we partner with, and we do not pass any costs on to our users. Using one of our vouchers will never cost you anything - you’ll only pay for the discounted products you’re looking to buy, so you can rest easy knowing you get exactly what it says on the tin.
Want to read more about Tom's Guide vouchers? You can find more information on our dedicated page, where we break down How We Source Voucher Codes and How to Use Them on your online orders.
