FAQs
Does Ninja offer free shipping?
Ninja offers free shipping on select appliances only. Items eligible for free shipping will display a free shipping badge/icon. If your item is not eligible for free shipping, costs will be displayed in your basket when you get to the checkout. Make sure you're happy with the charge before you place your order.
What is Ninja's return policy?
Ninja offers a 90-day money-back guarantee. The company will refund your purchase price, but keep in mind that you can't do a product exchange. If you aren't satisfied with your purchase, you may exercise the 90-day money back guarantee.
What is Ninja's warranty policy?
Ninja offers a variety of warranties based on the product you purchase. Warranties can range from 1-year to 10-year. The Ninja Foodi NeverStick, for instance, comes with a 10-year warranty. You can read about all of Ninja's warranties via the Ninja website.
How do I contact Ninja customer service?
If you need to get in touch with Ninja customer service, you can call their team at 1-866-365-0135, or you can use their Live Chat feature which can be found on their website (look for the green chat icon in the right-hand corner). Their team is available to support between 9am - 9pm (ET) Monday to Friday and 9am – 6pm (ET) on Saturdays.
Hints and tips
Check out the Ninja deals page: Like many manufacturers, Ninja regularly offers sales and promos on its website. Oftentimes, you're able to find Ninja promo codes directly on the company's homepage. Recent coupon codes have taken up to 25% off select appliances.
Save with a Ninja student discount: Need to furnish your dorm room? You're in luck. Ninja offers students a 15% discount on all products. You'll need to register and verify your student status via Student Beans. You can read about the student discount via the Ninja website.
Get 10% off with Ninja e-mails: When you sign up to receive Ninja promotions, Ninja will give you a 10% discount on your first purchase. You can sign up via the Ninja homepage.
Refer a friend to Ninja: Ninja rewards customers who recommend Ninja appliances. When someone uses your referral link to buy a Ninja product, you and your friend will each receive a $20 discount on your next purchase of $100 or more. To get your referral link, navigate to the bottom of the Ninja homepage and click on "Give $20, Get $20." You'll need to enter an e-mail address and your referral link will be sent to that address.
How to use Ninja promo codes
1. Select one of our Ninja promo codes you'd like to use and click "Get Code".
2. Copy the code for later and head over to the Ninja website to start shopping.
3. Add the items you want to buy to your shopping cart, then click on the cart to review your order when you're ready to buy.
4. When viewing your order summary, you'll find a field underneath the price titled "Promo Code."
5. Manually type your Ninja coupon code, click the arrow button to apply your coupon.
6. Proceed through the rest of the checkout as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
