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What is Mint Mobile, and is it worth it?

(Image credit: Mint Mobile)

We buy so many things in bulk — from toilet paper to bars of soap — so why not our mobile service, too? This is exactly the question posed by Mint Mobile, a prepaid service provider that's gained notoriety in recent years for its advertising and low prices.

Mint offers packages ranging from three to 12 months of service. The more you sign up for at one time, the lower the monthly cost ends up being — and the savings are pretty tantalizing compared to the competition. The carrier now offers a new unlimited data option as well. Customers are encouraged to bring their own devices, though Mint also offers a small selection of affordable devices itself for those looking to make the complete switch.

We've compiled a hub of everything potential Mint customer need to know, from Mint's coverage and plans to devices the network supports. Here's the lowdown.

What network does Mint Mobile use?

Mint, like most prepaid carriers, is what's considered an MVNO, or mobile virtual network operator. MVNOs operate on the infrastructure of existing networks: in Mint's case, that network is T-Mobile.

In our carrier testing, T-Mobile's network claimed the fastest average upload speeds and tied for second overall. That's a good thing for Mint customers, considering some other prepaid providers throttle speeds, regardless of network conditions. For example, AT&T-owned Cricket Wireless institutes a cap of 8 Mbps at all times for its cheapest three plans; to get unfettered speeds, you have to move up to the $60-per-month Cricket More unlimited plan.

Mint Mobile coverage map

Mint Mobile coverage map (Image credit: Mint Mobile)

Still, it all comes down to coverage and Mint's availability in your area. To that end, Mint provides a map on its website that will help you determine if the service will work for you. And a starter kit available at Amazon for $5 lets you test out the service with 100MB of LTE data, 100 text messages and 60 minutes of talk time to see how coverage is; you get the $5 as a bill credit if you sign up for the service.

Mint Mobile 5G: What do you get?

Since T-Mobile has rolled out nationwide 5G service, it was only a matter of time before those faster speeds made their way to Mint customers as well. Those who own compatible phones on Mint Mobile are able to take advantage of T-Mobile's 5G infrastructure, for no extra cost compared to regular 4G service.

That last part — the lack of an extra charge for 5G users — is a huge boon for Mint, compared to rival discount networks. Cricket only offers 5G on its priciest plan, and Verizon's Visible doesn't take advantage of Big Red's blazing-fast 5G service yet.

As a Mint customer, you're free to bring a 5G-capable device to the carrier, or select one through the service provider itself. As it stands, those options consist of the Samsung Galaxy S20, Galaxy Note 20 and OnePlus 8. In all cases, you're getting sub-6GHz 5G service exclusively — Mint doesn't utilize T-Mobile's millimeter-wave deployment, which offers speeds in excess of 1 Gbps, but only works in metropolitan areas, typically outdoors where you have line-of-sight to a millimeter-wave node.

What phones can you use with Mint Mobile?

As Mint operates on T-Mobile's GSM-based network, you're going to want a GSM-based phone to use it. 

Unlocked phones are typically geared for GSM networks, like AT&T and T-Mobile, rather than CDMA-based networks, like Verizon. Some phones can run on both, but you should be aware that CDMA-only devices will have difficulty connecting to all of the bands Mint and T-Mobile employ for service. LTE and 5G connectivity may be fine, for example, but the base-level infrastructure for calls, texts and 3G data won't be accessible to a CDMA handset.

Mint Mobile phones: Samsung Galaxy S20

5G devices, like the Samsung Galaxy S20, are now supported on Mint Mobile. You can even buy one direct from the carrier, and finance it alongside your data plan. (Image credit: Future)

Fortunately, finding a good, inexpensive unlocked phone is easier than ever, and our best unlocked phones guide will help you settle on the handset that's right for you. If you already have a device you suspect might be compatible, you can plug its IMEI code into Mint's checker for confirmation.

MORE: What is an unlocked phone?

Still, even after you've decided on the right phone, there are some steps you'll have to take to get everything up and running — from calls and texts to data. Follow the directions listed on Mint's FAQ page to ensure your Android device or iPhone is fully functional after you pop in the SIM card.

If you're on the fence about trying Mint, you may want to check out Mint's Starter Kit. This $5 pack comes with two SIM cards (one is a backup in case you decide to port your existing number) and a week of 100MB data service, so you can see for yourself how the network performs. The kit runs $5, but if you follow up by buying a plan, the company will refund you the purchase.

Originally, Mint Mobile didn't offer devices of its own. That has recently changed, however, and now customers aren't forced to bring their own unlocked device or go through the trouble of finding one that is guaranteed to run on Mint's network. On Mint's website, you can find popular new models like the second-generation iPhone SE, Samsung Galaxy A71 5G and even the Google Pixel 4 and foldable Samsung Galaxy Z Flip. It's a shockingly robust selection of top models, with a few surprises in there like the Sony Xperia 1, so it's worth perusing if you're curious about trying Mint out.

What are the best Mint Mobile plans?

The option of long-term commitments makes Mint's plans unique, compared to the competition. The carrier recently upped data allotments with price hikes for 3-month and 6-month subscribers and added a new unlimited data option (more on that below). Overall, Mint's value still remains among the best in the industry.

Since 2019, Mint has offered data plans featuring 3GB, 8GB and 12GB buckets of LTE data. Talk and text are always unlimited, no matter what data plan you pick or for how long. As a general rule of thumb, the more you buy up front, the more you save.

Unfortunately, Mint's pricing scheme gets somewhat complicated after your first billing cycle. The company's three-month introductory offer guarantees the same monthly rate that 12-month subscribers ordinarily pay. That's $15 per month for 3GB, $20 for 8GB, $25 for 12GB and $30 for the new unlimited plan.

MORE: A guide to no-contract and prepaid phone plans

When it comes time to renew, however, that promotional three-month option disappears. If you want to sign up for another three months, your bill is going to jump considerably. Here's what you can expect to pay after your first plan ends:

3GB8GB12GBUnlimited
3 months$25 per month ($75 up front)$35 per month ($105 up front)$45 per month ($135 up front)$40 per month ($120 up front)
6 months$20 per month ($120 up front)$25 per month ($150 up front)$35 per month ($210 up front)$35 per month ($210 up front)
12 months$15 per month ($180 up front)$20 per month ($240 up front)$25 per month ($300 up front)$30 per month ($360 up front)

Returning customers who opt for a three-month plan will pay an additional $30, $45 or $60 up front, compared to their first bill. Even if you buy six months at a time, you'll still see a monthly rate increase of between $5 and $10. The only way to continue paying the same rates you enjoyed as a new subscriber is to sign up for a 12-month commitment.

It's also worth noting that once you pass your monthly data allotment for a tiered plan, you're throttled to 2G speeds. You can purchase more data if you like, however, either through Mint's website or by texting "UPDATA" to 6700.

Ultimately, the best offer for new customers is the three month package. After that, Mint's prices are still quite inexpensive compared to competing prepaid carriers, but you'll have to be wary of price increases and choose your commitment wisely.

How does Mint Mobile's unlimited plan work?

Mint's new unlimited data plan is only slightly more expensive than its tiered options, though comes with some caveats you should be aware of.

First, like unlimited plans for practically all carriers, it's not unlimited in the most straightforward sense of the word. Mint deprioritizes your data after 35GB has been used up, meaning that you'll still get service, but speeds will slow. Typically, carriers try to dance around this with jargon, but Mint's site paints it clear as day, stating "customers using >35GB/mo will experience lower speeds."

What's more, unlimited customers have their video streams capped at standard-definition, 480p quality; this limitation doesn't exist for 3GB, 8GB or 12GB users. Unlimited subscribers also don't get unlimited hotspot usage, as that runs out after just 5GB. Therefore, if feeding your phone's data connection to your laptop, tablet or another device is very important to you, you're better off going with the 12GB-per-month tiered plan.

What special features does Mint Mobile offer?

If you're looking to try out Mint for yourself, thankfully you can do so without risk. The carrier has a seven-day money-back guarantee, where you can get a full refund (minus shipping and handling) within a week if the service doesn't work for you.

In terms of other benefits, Mint is a mostly bare-bones service — though you're still able to add to your LTE or 5G data allotment whenever you're approaching the cap. An extra 1GB runs for $10 and another 3GB is $20. Additionally, if you're traveling overseas, the carrier offers international roaming data at those same prices. Calls to Mexico and Canada are free.

While may carriers charge extra for mobile hotspot usage, Mint includes that privilege for its subscribers for free, which is very handy. After not initially supporting visual voicemail, Mint now allows it. Likewise, Wi-Fi calls and texts are permitted for devices with those features. Most newer Android devices and iPhones support service over Wi-Fi (Mint offers a full list on its website) though it may have to be activated first via your phone's Settings menu.

Something to note for customers who choose to take their device with them to Mint. The carrier will not assist in unlocking your existing device if it is currently tied to another network — something US Mobile can do for its customers.

What do customers say about Mint Mobile?

Mint has gotten favorable feedback for its inexpensive rates and simple user experience. However, if you have to call up customer service, the experience may be less than ideal. Subscribers on the Mint Mobile subreddit have cited poor support, especially compared to the Google Fi network, which prides itself on speedy replies and availability through multiple social channels. To make matters worse, the lack of a brick-and-mortar presence means Mint customers have fewer resources at their disposal, should something go wrong.

As far as network performance is concerned, users have cited slower speeds, on average, for Mint Mobile when compared to T-Mobile. This likely has to do with Mint's customers being deprioritized in favor of T-Mobile's own base. That's not a unique phenomenon for prepaid users, who almost always end up playing second fiddle to postpaid subscribers. However, some Mint customers say they've reached peak speeds from time to time, possibly when network conditions were less congested.

Mint Mobile: Verdict

Like most prepaid wireless networks, Mint does sacrifice some comforts — like readily available customer support and the best possible data speeds — for a lower monthly cost.

Still, Mint's bulk sales model helps it achieve some of the lowest prices in the industry. And if you can put up with occasionally slowed-down data and having to go to community forums to solve some problems on your own, Mint shouldn't let you down.

Conversely, less savvy users, or those in search of more perks, would be better-advised to take a look at Metro by T-Mobile, Republic Wireless or Boost Mobile — prepaid carriers that charge more for the same data, but provide more consistent performance as well as premium features.

  • Visible review: Is Verizon unlimited data for $40 a month too good to be true?
  • What is 5G? The definitive guide to the 5G network rollout
  • branchbouncer2
    Wow 500gb for 5 dollars best deal out there. Sign up for the 2gb plan and add the 500 for next to nothing
    Reply
  • jtrejo07
    I just received my MINT SIM card and installed it. It worked without having to set up the information on the APN in the settings.

    I did fill in the information, however, the instructions were a bit different in my phone's settings and I had to try several times to fill in the required information in the APN settings.

    I've made a few calls and they're pretty clear and the data is very good. I can't wait to take use it when I travel out of my region (Rio Grande Valley Texas), when I travel to the Austin, Texas region.

    I was reluctant to call customer service, since I'm sort a of a techie type of person and decided to fill in the instructions on my own and it worked. I love saving money and hope that the low cost for service will last a long time. Try it during the 7-day guarantee period.
    Reply
  • avesmart
    This sounds like a really good deal and the setbacks sound fine to me. BRANCHBOUNCER2 I have a feeling that it was 500mb, not gb. If it was this would be the most popular network ever
    Reply
  • banzaisix
    Does Mint Sim offer dual sim services for phones which require dual sim cards,?
    Reply
  • danishguy
    Buyer beware - MintMobile does NOT support short code messages used for 2-factor verification with banks etc. I was also never able to get group texts to work properly in spite of contacting tech support multiple times - they never got back to me as promised other than to ask if the issue had been resolved. When I finally got them on the phone they just told me to check my APN settings, which I had already done multiple times and then finally told me that they do not support short code messages.
    I finally moved to another company and asked for a refund, but because it had now been more than 7 days I'm just out the $80 I paid.
    Thanks for nothing MintMobile
    Reply