Visible Review: Is This Carrier's $40 Unlimited Plan Too Good to Be True?

Why pay $75 to $95 a month for unlimited data when you need only part with $40 to get that same big bucket of data on the same cellular network? That's the argument in favor of Visible, a wireless service owned by Verizon that uses its parent company's cellular towers to deliver the same extensive reach without the same pricey monthly bill.

You have to make some trade-offs to reap the savings that Visible has to offer, though fewer than you did when the service debuted in 2018. If you're willing to accept slower data speeds, the savings you'll enjoy on your wireless data plan each month make this upstart phone service a compelling option.

Updated Jan. 25:

You can now use Samsung's Galaxy S9 and S9+ with Visible, extending the wireless service to Android devices. Visible also now sells phones so you no longer have to bring your own device. We've updated our review to reflect these changes.

What Visible costs

Visible has just one data plan, but it's a doozy of a deal: For $40 a month, you get unlimited talk, text and LTE data. That $40 includes taxes and fees.

That's an insanely good price, especially when compared to the unlimited offerings you'd find at Verizon's regular wireless service. The carrier's cheapest plan costs $75 a month, and it comes with restrictions, like 480p video streaming and Verizon potentially throttling your speed should its network get congested. To remove those restrictions and add features like LTE hotspot data, you'd have to upgrade to Verizon's $85-a-month Beyond Unlimited plan. So, you're saving between $35 and $45 by turning to Visible.

$40 a month is an insanely good price. Verizon's cheapest plan costs $75 a month.

Visible's pricing is also generous compared to that of other low-cost carriers. For $40 a month, Metro by T-Mobile will give you 10GB of data; Metro's unlimited plans start at $50. Google Fi doesn't explicitly offer unlimited data, but the service's Bill Protection feature caps your charges at $80 a month, even if you use more than the 6GB that amount buys you. Still, that's double what Visible charges.

About the only discount carrier offering anything comparable to Visible is TextNow, another mobile virtual-network operator that uses someone else's towers to provide its cellular service. In TextNow's case, that's either T-Mobile or Sprint. (You have to pick one when signing up for TextNow's service.) Like Visible, TextNow charges $40 a month for unlimited talk, text and data. Your data speeds could get throttled if you use more than 23GB during a billing period at TextNow; there's no such restriction at Visible.

But Visible does feature some other restrictions you should be aware of. (What — you didn't think there was a catch to that $40 monthly rate?) Visible reserves the right to slow down your data speed when Verizon's network is congested. Like Verizon's least expensive unlimited plan, Visible caps video streaming at 480p resolution. Music streams at 500 Kbps.

The phones you can use with Visible

When Visible launched in 2018, it was an iPhone-only affair — and you had to bring your own iPhone at that. That's no longer the case.

This January, Visible added support for the Galaxy S9 and S9+, and it says support for more Android devices is on the way. While the service remains available to a wider array of iPhone models — any iPhone 6 or later compatible with Verizon's network can hop on Visible — Android users are no longer completely shut out.

You can still bring your own phone to the party, but that's no longer the only way to enjoy Visible's service. At the same time it added support for the Galaxy S9 and S9+, Visible also started selling its own phones. In addition to the two Android devices, you can also pick from one of 11 different iPhone models on offer in Visible's store.

Should you still want to bring your own phone, not every Apple-build smartphone of recent vintage will work on Visible's network. There's one iPhone SE model and a pair of iPhone 7 variants that aren't compatible. You can confirm that your iPhone works by entering its IMEI (International Mobile Equipment Identity) number into the compatibility checker on Visible's website. (You can look up your iPhone’s IMEI number by launching the Settings app, then tapping General and About.)

MORE: The Best iOS Apps You're Not Using (But Should Be)

Visible lets you keep your phone number when you sign up for the company's service (though you'll need to have some information handy from your previous phone service provider). You can also opt for a new number if you prefer. Right now, there's only one line allowed for each account, so this isn't a great option for families who want to be on the same bill.

What kind of performance Visible delivers

In testing the service on a Visible-supplied iPhone 8, I found that the carrier isn't kidding about that 5-Mbps cap on data speeds. I ran the app in the middle of the University of California, Berkeley, campus and recorded a top download speed of 5.89 Mbps. My iPhone SE, which is tied to Verizon, posted a 16.4-Mbps download speed at that same location at the same time.

That was characteristic of my entire time with Visible's service. Download speed would occasionally poke above 5 Mbps — I saw a 6.11 Mbps download speed when traveling in Maui — but never by much and certainly nowhere near the speeds I could get through Verizon's standard service.

In testing the service on a Visible-supplied iPhone 8, I found that the carrier isn't kidding about that 5-Mbps cap on data speeds.

The performance gap does not close even in areas where Verizon's network isn't as strong as elsewhere. At Berkeley's California Memorial Stadium, my iPhone SE sometimes struggles with simple tasks like checking Twitter on game days when the stands are packed with tens of thousands of smartphone-toting fans. I recorded a speed of 1.98 Mbps on my Verizon-tied iPhone SE during this year's Cal-Stanford game; at that same game, the Visible-powered iPhone 8 petered out at 0.19 Mbps.

Does that mean Visible's service is noticeably slower than what you'd get if you paid for a Verizon Wireless plan? Sometimes. For instance, it took me 56 seconds to download the Discord app on Visible's network. My iPhone SE took just 39 seconds through Verizon. That said, when I played PUBG Mobile over Visible's network, there were no noticeable lags or graphic slowdowns during this demanding game. When I died — and I did, often — it was due to my own lack of skill and not any speed cap imposed on me by Visible.

I also failed to notice much of a difference in video-streaming quality on Visible's network. Sure, my stream of Blue Planet II on Netflix was limited to 480p — wireless providers call this "DVD quality" — but the video looked good enough to my eyes most of the time. I could make out different shades of ocean blue and spot distinct fronds of gorgonian corals. Only occasionally did the picture look less than sharp, usually right at the start of a streaming session. I could also stream music from the Spotify app over LTE with no noticeable dip in quality.

MORE: Best Cheap Cell Phone Service - Monthly Plans for Under $40

Most smartphone users won't really notice Visible's restrictions on data speeds and streaming quality. Power users who download and upload really large files may feel constricted, but for the most, part the trade-off between slower data speeds and lower monthly bills isn't likely to sting too hard.

How is Visible's customer service?

Your primary interaction with Visible will be through the carrier's app on your smartphone. That's where you'll pay your bill, manage your account and deal with customer service questions. For that reason, you have to keep the Visible app installed on your phone. The app is spartan but easy to navigate, though I didn't like that it required me to log in if I hadn't used the app in a few days. Fortunately, iOS 12 can save passwords securely, so signing back in wasn't too much of a hassle.

The best feature on Visible's app is live chat with customer support, which is active between 8 a.m. ET an 11 p.m. ET on weekdays and 11 a.m. ET and 9 p.m. ET on Saturday and Sunday. I found the chat feature responsive to my questions, though at times, the chat will label itself as busy when there's a backlog of Visible users seeking answers. I was less impressed by an FAQ feature on the mobile app, which never seemed to load for me; instead, I had better luck perusing the FAQ on Visible's website, where you can also pay your bill. In a nod to younger users, the site lets you use Venmo or PayPal, in addition to a credit card, to pay your monthly bill.

The best feature on Visible's app is live chat with customer support.

When you set up Visible for the first time, you'll download the service's app onto your phone, create an account and follow the sign-up steps, which include ordering a SIM card from Visible that's overnighted to you. Because Visible supplied me with a test phone for this review, I couldn't check out the setup process. And now that you can buy phones directly from Visible, I suspect the process is even easier.

Who should use Visible?

As attractively priced as Visible's unlimited plan is, it's not a good value if you don't use a lot of data in a given month. If you use 5GB of data or less regularly, you're probably better off turning elsewhere, because plenty of MVNOs offer attractively priced tiered-data plans. Use 3GB of LTE data at Republic Wireless, for example, and you'll have a $30 monthly bill.

Visible's service is best for users who consume a lot of data in a given month, by posting on social networks, streaming media and playing games. At the same time, users counting on fast data speeds may bristle at Visible's 5-Mbps speed cap and so decide to turn elsewhere.

Because Visible uses Verizon's network, you'll want to use the service only if Verizon's signal is strong where you live. Fortunately, Verizon's expansive network is far-reaching, but if you live in one of the areas Big Red can't quite reach, you'll be better off considering another carrier.

Bottom line

Visible's an intriguing wireless option if you've got a taste for lots of LTE data but you lack the budget for a higher-priced unlimited plan. Visible provides you with all the data you could want for a reasonable $40 monthly fee, and though you'll have to make trade-offs, they won't hamper your phone usage very much, so long as you steer clear of extremely data-intensive apps. The addition of Android support, even on a limited number of phones, makes Visible for appealing to more users.

For anyone living in an area that's well-served by Verizon's extensive cellular network, Visible's a great way to save money on your monthly cellular service. Smartphone users who are outside of Verizon's reach and who prefer phones not currently supported by Visible's service will want to look elsewhere for their wireless needs.

Credit: Tom's Guide

    Your comment
  • jonnybb1
    I live in San Diego on an east facing slope in the shadow of two cell towers. My experience has been over the last 15 years that my 4g/LTE speeds have never been higher than 10-15mbs at best, and only if I stand outside in the fron tyeard. With this said, I need WiFi calling and I can use my AT&T MiFi for about 5mbs when cable is down.

    I received my SIM from Visible today (1 day delivery), inserted sim, after installing the app, connected to WiFi and waited for about an hour to completely provision the service. Afterwards here is what I had issues with:

    2) Call quality was sufficient but had R2D2 and warbling audio.
    3) Texts worked as it should.
    4) Ran data tests, could not get a result on FCC TEST app, no networks found.
    5) OOKLA app reported no better than 1.5mbps up or down, and twice couldn't locate a network. Also the network found was AT&T not Verizon with Roaming turned on.

    So Data was totally unusable and a non-starter.

    Bottom-Line in comparison:

    1) AT&T MiFi with unlimited 5mbs limits was still faster and more consistent than Visible.
    2) GoogleFi was still faster and more consistent than Visible on both the Pixel3xl and my MiFi.
    3)Verizon mobile was still better than Visible when we had their service a few years here at the same location.

    I understand that your mileage may vary, but don't be afraid to try it demand a cancellation and refund on the same day if you have the same issues I did today. I had better luck with Walmarts MVNO than this one. Period.
  • bakerup
    Thank you for your fine review of Verizon Visible.
    Perhaps I missed it but I don't recall in the review any mention that Visible includes a hotspot in their $40 per month plan.
    My experience with Visible has been, for the most part, quite satisfactory since I signed up 7 months ago. Apparently the Visible app states that it is good for one electronic device only but frequently I find myself using it on a desktop, laptop and streaming tv (Roku) at the same time. Without a doubt 5mbps is not for everyone. But I find it serves my needs....browsing, email, youtube tv and movies ...just fine. I average close to 300GB of data usage per month. Visible has enabled me to enjoy substantial savings over my now cord cutted I now enjoy hotspot powered internet and Verizon phone service all for 40 bucks a month fees and taxes included.