How to return a mattress to Amazon

How to return a mattress to Amazon: Two people carry a mattress into the back of a white van
(Image credit: Getty)

There isn't much you can't find on Amazon, and that includes mattresses. But what happens if you buy one then later change your mind? Or if there's a fault, and you need to return your purchase? Here we have all the details you need for how to return a mattress to Amazon, including what to watch out for, and how Amazon mattress returns compare to returning a bed-in-a-box models bought directly from a manufacturer.

Most of our best mattress picks can be returned for free within the specified trial period (usually at least 100 nights). Returns are slightly different at Amazon, depending on the mattress you buy and the seller you buy from. 

Even if you opt for the best mattress on Amazon, you'll likely need to make some concession in terms of customer service, compared to buying direct from a trusted brand. This is a great place to pick up a super-cheap bed (we have a whole guide to the best Amazon mattresses under $400), but it pays to know how things work if it turns out your purchase doesn't suit you. Read on now to learn how to return a mattress to Amazon.

How to return a mattress to Amazon

Generally Amazon has a 30-100 day return policy for most mattresses sold on its website, but that depends on a few specific factors:

  • Unopened mattresses can be returned and refunded
  • Unboxed and expanded mattresses can't be returned to Amazon but you'll usually get a refund
  • ... unless you have bought a mattress from a third-party seller with a returns policy that differs to Amazon

You'll find details in the Returns Center or by pressing the 'Return or Replace Item' button next to the details of your original order (you'll need to select the 'Heavy-Bulk’ option for mattresses). Here's a closer look at the various Amazon mattress return methods…

How to return an unopened mattress to Amazon

Did you order the wrong type or size of mattress? If so and you haven't unboxed it, you can return it to Amazon within 100 days of purchase (third-party seller terms may vary).

You won't need any additional packaging and should be able to arrange a return via the Amazon Returns Center, selecting the 'Heavy-Bulk' option where prompted. Alternatively, call customer service (1-888-280-4331) and arrange for them to handle the return.

Different courier companies collect returned mattresses for Amazon. Depending on whether the mattress comes from Amazon or is sold by a third-party seller, you’ll have FedEx, UPS or another company collecting your unopened mattress. 

It can take up to 25 days for Amazon to return a mattress to the seller, so there could be a small delay with you receiving a refund. In its Returns FAQ, Amazon states that you’ll get your refund in two to three weeks, though it might be as little as 7 days.

The Emma Original mattress shown in its box placed against a teal coloured wall and sat on a black and white rug

Here's an example of a mattress sat in its shipping box (Image credit: Future)

How to return an opened mattress to Amazon

For most of us, the need to return a mattress isn't going to arise until we’ve slept on it and decided that it doesn't suit our bodies. In this case though Amazon only allows you to request a refund up to 30 days from purchase. Once you start a return, you’ll need to explain why the mattress isn’t right for you, or if you believe it might be defective.

While you can get a refund for any reason up to 30 days from purchase, you can only return mattresses to be resold that are a full size or smaller. Larger mattresses can either be donated to charity if they're undamaged or left for Amazon to dispose of. 

Image shows an Eve Premium Hybrid mattress placed on a white faux leather bed frame

Mattresses are huge once unboxed, making the Amazon returns process trickier (Image credit: Future)

But what if you’ve purchased a mattress on Amazon that has a longer trial period of say 100 days? Third party sellers who list mattresses on Amazon have their own warranty and returns policies, so you may well be able to test the mattress for longer than 30 days.

We advise that you check the Warranty and Support section of the mattress listing or to contact the manufacturer directly to find out what their policy is for third-party seller mattresses purchased on Amazon. Third-party sellers include well-known brands. For example, Nectar Sleep, Casper, and Tempur-Pedic.

What can't be returned?

Based on the information available on Amazon, returning a mattress should be pretty straightforward. However, there are some occasions where you won't be able to return a mattress to Amazon. For example:

1. The returns period has passed
The most common reason for not being able to return a mattress to Amazon is losing track of how long you've had the mattress for. If you've missed the returns window, chances are you're not going to be able to get your refund. 

2. You've confused 30 and 100 day return periods
The other problem is that people often get confused between having 30 and 100 days to return a mattress. Remember: if the mattress is opened and expanded, you only have 30 days to return it under Amazon policies (unless the manufacturer grants you a longer trial period). You have 100 days if the mattress is unexpanded and boxed.

3. You've damaged the mattress
If a mattress arrives damaged then you're entitled to a refund. But if you damage the mattress, you won't be entitled to a refund. So while testing out a new mattress, cover it with a mattress protector at all times. If the mattress just has a small mark on it, you could try removing the mattress cover (if it has one) and washing it or sponging the stain off. But if washing leaves signs of wear or a change in the color of the cover, Amazon may still decline a return. Here's more on how to clean a mattress

Summing it up: things to remember

A woman with dark hair lies down while hanging off the edge of a white bed

(Image credit: Getty)

Regardless of whether you're buying a budget mattress or a premium model, it's important to check the returns policy for that specific mattress listing on Amazon before you buy. This is especially key for third-party seller listings, as the trial, warranty and returns policies may differ from Amazon's. For well-known brands, we recommend buying direct from the brand rather than via Amazon wherever possible 

Before adding the mattress to your shopping cart, check that you’ve ordered the correct type of mattress in the right size for your bed. Unsure what size you need? Read our easy guide to mattress sizes for a breakdown of measurements.

Once you receive the mattress, check the outer packaging for signs of damage during shipping. Next, check the labels on the box to clarify that it is the right mattress and size you ordered. If it's wrong, you’ll have 100 days to return it for a refund or exchange.

If you unbox the mattress then change your mind about it, you'll have 30 days to approach Amazon for a refund – unless you bought from a third-party seller that grants you a longer trial period. Our guide to mattress trials explains what the average trial length is and how to get the most out of them.

Jo Plumridge
Mattress tester and sleep writer

Jo Plumridge is an experienced mattress reviewer with several years' experience covering all things mattresses and sleep, and who tests memory foam, hybrid and organic mattresses. What Jo doesn't know about a boxed mattress isn't worth knowing, so naturally we tasked her with producing a series of features for Tom's Guide looking at all aspects of mattresses, from how to pick between latex and memory foam (it's a tricky one), to the seven mistakes people make when buying a mattress for the first time. When testing the DreamCloud Luxury Hybrid for Tom's Guide, Jo said: "I loved the back support and pressure relief it offered. Plus, it looks far more expensive than it is." When she isn’t writing about sleep, Jo also writes extensively on interior design, home products and photography.

  • DMVboy
    This article is one of the most worthless I have ever read in my life. I had to register in this website just to make sure I make this aware. The author must be getting paid by word count because the article just regurgitates what is already written succinctly on Amazon and add verbiage to it. It does not go into how exactly you can return a huge mattress back to Amazon. How do you ship back a huge mattress? What is the experience of the author in returning a mattress? Where is the information on how easy or difficult it is to ship a mattress back? These are the questions that needed to be answered in this article but has not been. Extremely poor article. The author is truly stealing a living.