FAQs
Does ecobee offer free shipping?
Yes, ecobee offers free standard shipping on all orders. Orders will take 3 - 7 business days to be delivered.
What is the ecobee return policy?
You will have 30 days from the date of your receipt to return your order for any given reason to ecobee. Returns are free of charge. Simply complete the returns form found on the ecobee website, and you'll be emailed a free return label and further instructions. Once ecobee receives your order, you'll receive a full refund within 10 business days
Will my ecobee order come with a warranty?
Yes, devices such as thermostats, smart doorbell (wired), accessories, and the SmartCamera with voice controls come with a 3-year warranty, which protects your devices from any defects. The Switch+ (smart light switch) comes with a 1-year warranty.
What security plans are available?
Ecobee has three security plans to keep your home safe 24/7. The Core plan is completely free and comes with person/motion detection and monitors when a door or window opens and closes. The Plus plan is $5/month or $50/year, and the Advanced plan is $10/month or $100/year. Both paid plans come with a whole range of benefits, including enhanced energy savings and 30-day event histories for cameras.
Are ecobee products any good?
Yes, we've reviewed ecobee products in the past, with Ecobee's Smart Thermostat Essential receiving 4 out of 5 stars in our Tom's Guide review.
How can I contact the ecobee customer service team?
To get in touch with the ecobee customer service team, call 1-877-932-6233. The team is available Monday - Friday, 9 am - 10 pm and Saturday - Sunday, 9 am - 9 pm. If you're outside of North America, call 1-647-428-2220.
Ecobee Saving Tips
Newsletter Discount: When you sign up for the newsletter at ecobee, you'll be rewarded with a $20 discount on your next order. You'll also receive news on upcoming promotions and product launches.
Refer a Friend: If you love the products available at ecobee, why not share that love? When you refer a friend, they'll receive a 15% discount on their first order. Once they complete their order, as a thank you, you will also receive a 15% discount to use on your next purchase.
Shop Refurbished: If you can't find that perfect price on a new product at ecobee, you should check out their certified refurbished products. These products have gone through rigorous testing to make sure they look and perform like new. We've previously seen refurbished thermostats get discounted up to 15%.
Shop for Bundles: Are you looking to pick up multiple products at ecobee? You should pick up a bundle! Not only will you get everything you need in one package, but you'll unlock savings. We've seen bundles on sale for 15% off.
How to use a ecobee promo code
- Check our list of ecobee coupons and click on the offer you want to use.
- Copy the code for later and head to the ecobee website.
- Add the items you wish to order to your bag, then proceed to checkout.
- Find a box called "Discount code or gift card" on the right-hand side of the checkout page.
- Paste your ecobee promo code into this field, click 'Apply', and your discount will be applied to your order total.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
