If you're currently residing in a new build home or apartment complex in an Australian metro city — say, Sydney or Melbourne — chances are you may have heard of Opticomm. While most recently built Australian homes and apartments use fibre-to-the-premises (FTTP) connections, not all are serviced by the National Broadband Network (NBN) and are instead connected to the internet via privately owned fibre networks.
Opticomm is one such private fibre provider, running its own network of fibre optic infrastructure in most major Australian cities. Opticomm doesn’t sell plans directly but instead partners with established Australian internet providers to offer services. Delivering speeds of up to 1,000Mbps, Opticomm plans are generally sold at the same speed tiers (and therefore often match the same theoretical maximums) as those offered on the NBN. Opticomm internet comes with a minor caveat, though, in that not all NBN ISPs provide connections to Opticomm properties.
According to its website, 52 providers service residential Opticomm properties, so there’s a fair variety to choose from. Many providers sell Opticomm plans under the name ‘Fibre’, although this terminology isn’t synonymous or universal – just because an internet provider offers fibre plans, that doesn’t mean they’re available on the Opticomm network. Obviously, the best Opticomm plans are going to hail from the best Opticomm service provider; however, what’s considered "best" in your opinion may differ greatly from someone else's definition.
At Tom's Guide, we base our "best" provider on three main factors — download speeds, pricing and of course, customer service. Using these key criteria, we've selected our current top picks below, including one that hails from the ‘big three’ Australian internet providers, alongside some top smaller telcos with rave reviews from customers.
Best Opticomm service providers
1. Superloop
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Right now, Superloop is the best Opticomm provider overall, taking the gold medal out of our top three picks. We think Superloop is a suitable ISP for most Opticomm users as it offers a range of speed tiers with attractive introductory rates. Superloop's ongoing rates have recently gone up; however, in the grand scheme, the telco remains one of the most inexpensive Opticomm providers out there, beating out bigger names like iiNet, Origin and of course, Telstra.
We've reviewed Superloop’s NBN plans previously – where we scored it an excellent 4.5/5 – and regularly recommend the great internet deals that come from this smaller telco. Superloop has been found to deliver on its promised advertised speeds, reaching over 100.0% in all hours of the day in the quarterly ACCC reports. When it comes to Opticomm plans, Superloop is no different.
Superloop promises to reach maximum speeds across all Opticomm plans, with the one exception of its Fibre 1000 plan, for which it advertises maximums of 860Mbps during the busy evening hours – the same as the equivalent NBN 1000 plan. This writer is currently in the midst of testing for a Superloop Opticomm review, and so far, I’ve been very pleased with the service, set up and maximum speeds reached on the Fibre 100/20 plan. I provided my own modem, but if you don’t have one (or want to upgrade to something newer), you can opt for an Eero 6+ router or Gigabit Wi-Fi mesh modem for AU$170 upfront alongside your plan.
All Superloop fibre plans come with the same benefits as their NBN counterparts, with no lock-in contracts, unlimited data and attractive introductory discounts for the first six months. (We also saw Superloop offer an impressive 12-month discount on some of its plans during Black Friday 2024, however, that doesn't mean this rare discount will happen again.) There are also no extra costs for activation or cancellation.
2. Aussie Broadband
Second place Opticomm provider goes to none other than Aussie Broadband, a well-known name in the Australian internet landscape. Aussie gets this second-best mention as it doesn't currently offer any introductory discounts on its Opticomm plans. However, Aussie would be our top pick in terms of plan variation, as it is one of the only providers to offer Opticomm 12 and a unique Opticomm 75 plan for those who can't choose between 50Mbps and 100Mbps speeds.
Aussie Broadband is renowned for its great customer service, fast speeds, and being a top ISP for gamers. Aussie's Opticomm plans are just as extensive as its NBN plans, ranging from 12Mbps to a massive 875Mbps for the ultrafast tier, matching its top speed claim on its equivalent NBN 1000 plan.
Due to that strong reputation, Aussie Broadband's plans do come at a slight premium. There are no introductory offers on Aussie's Opticomm plans at the time of publishing. However, Aussie Broadband does offer the occasional discount, with plans often slicing AU$10 off the first six months. You can also bundle a phone line with PAYG calls from AU$0, or unlimited local calls from AU$10p/m, or one of its range of mobile plans which start from AU$25p/m for 20GB data.
If you require a modem alongside your Opticomm plan, you can purchase either an Eero 6+ for AU$180 or Eero Pro 6E for AU$280. You can also bring your own modem, however, you’ll need to confirm whether it is compatible by contacting Aussie Broadband and confirming your model details before ordering your plan.
3. Exetel
Exetel is another top-rated telco here at Tom's Guide, namely for its competitively priced NBN plans, and its Opticomm plans deserve recognition too. Exetel uses the ‘Fibre’ naming scheme for its Opticomm plans, which start from 25Mbps and end at its superfast 225Mbps plan.
While Exetel speed claims and pricing remain largely on par with sister company, Superloop, Exetel doesn't offer an Opticomm plan above superfast. When compared to the other providers on this list, this is where Exetel falls flat. However, Exetel remains an inexpensive option for Opticomm users, especially for those looking to maximise their internet bill savings.
Exetel's Opticomm plans come with no lock-in contract, unlimited data and some stellar introductory offers across the first six months. But where Exetel really shines is that it offers a Slash My Bill service, where if you bundle a phone line with your fibre plan, you score a AU$10p/m discount off your bill. Another nice bonus is that there are no activation or cancellation fees for Exetel's fibre plans.
Do note, though, Exetel doesn't offer Opticomm modems for purchase, so you'll need to have a compatible one before ordering your plan.
Opticomm Provider FAQs
Are there any other noteworthy Opticomm internet providers?
According to its official website, there are more than 50 Australian internet providers that service Opticomm connections. Other than the standouts featured above, here are some other top-rated providers worth considering:
• Origin
• iiNet
• Launtel
• Telstra
• Swoop
• Leaptel
Are there any ISPs that don't service Opticomm properties?
Yes — surprisingly, some of the best NBN providers don't provide plans for Opticomm connections. These providers include:
• Buddy Telco
• AGL
• Dodo
• SpinTel
• Kogan Internet
• Optus
• TPG
• Vodafone
• Tangerine
• More
How do I know if my new property has Opticomm?
If you're not sure if your new apartment or home has Opticomm equipment installed, Opticomm has a handy address checker that can confirm if your property is on the company’s private fibre network. Once confirmed, you can navigate to a list of internet service providers that provide Opticomm connections.
That said, you will need to confirm your address again before signing up for your chosen provider, as some Opticomm ISPs don't service all areas, and some locations may have capped speed tiers.
As someone with an Opticomm connection, during my recent move, I had to chop and change providers as my chosen ISP did not service my area, despite having Opticomm plans. This may not be the case for you, but the advice still remains to double-check with Opticomm and your service provider before signing up for a plan.
Is Opticomm better than the NBN?
Opticomm plans do have the potential to provide faster speeds than the NBN, but it depends on whether the fibre network is available at your address. Before considering an Opticomm plan, make sure your property has Opticomm equipment installed.
At the time of writing, Opticomm fibre internet plans are only available to residences that had the network installed during their construction, or if the network is scheduled to be rolled out in select areas. There is currently no option for existing homes or apartments to install the network.
