GameStop Telling Lies to Sell Warranty?

Never trust anyone that wants to give to you a store warranty.

For many stores it's their bread and butter profit, and some put high pressure on their employees to sell, and even fool customers into buying them, even though they rarely apply until after the manufacturers warranty has expired.

Why would microsoft fry their own consoles when they are already having issues with RRoD? So they would purposefully add fuel to that negative fire? Sorry, but I don't see how he could expect to fool anyone on that story.

My first response would have been: "Oh, so why does Microsoft want to fry their own consoles?"

People these days...

What a jerk. Someone should be fired immediately.

I've worked for companies like this. They pay insulting wages to their employees and the only way to earn any real money is to sell these warranties. They will also preach for an hour every meeting to sell sell sell warranties of course. They practically make it sound like your job depends on it. If the sales person is out of line it's only because they are doing exactly what the company wants them to be doing.

Is Costco the only store that does their store warranty right???

This is why i never go in gamestop. If I'm going to buy a hard-copy of a PC game, I'll get it from Walmart, Target, Amazon, etc. and NOT gamestop.

Everytime i go into the store, someone is bound to pester me to death about pre-ordering or and Edge card or whatever. I understand it's their job, but still!

(The best part is when i tell the die-hard gamestop sales Associate that "I;ll just buy it off steam and be done with it")

And this is why I always buy online. Not to mention the free shipping and lack of taxes...

"gruel ling experience "

Sorta off topic in regards to Xbox 360, I went to Gamestop a few months ago to purchase The Saboteur for PC and was asked (several times) whether my computer can handle the game and that if I were to open the game and my PC couldn't handle it I couldn't return the game.

I was quite annoyed, and sternly replied saying my PC specs (OC'd Quad-Core, 4GB RAM, Radeon HD 4770, etc). The look on this n00b's face was priceless and he didn't say another word.


Gamestop fail.

I have only bought one game from gamestop in my entire life....BFBC2 for pc. Thank God i don't do the console thing.

This is a strange story. I worked for gamestop for over 3 years(even met my wife while working there).

They don't even count warranties as something we were forced to sell.. All we had to worry about was Game Informer Subs and Reserves.

I don't shop at GameStop for this reason. They have tried to pawn of used games as new and, my favorite, 2 years ago I listened in as a clerk was telling everyone to buy the PS3 because it had better looking multiplatform games.

The best way to run a business is to build a solid relationship of trust with the consumer, not just sell them whatever you make the most money on.

I will never, ever be a patron of Lamestop ever again. Those dirtbag scam artists sold me a complete set of LoTR movies. I got them home and watched them a few weeks later only to find out that they were conterfeit copies from Oscar demos.
I kid you not everyone of them was a counterfeit. 10 mins into each movie a message would pop up and say " for your consideration". I was aghast and steaming with anger. So I pick up the phone and call Lamestop to be told "Selling Oscar consideration copies was perfecty legal." Can you believe that crap?
So I end up taking the movies back to the store for a refund and they only offered to pay me for what they paid people to buy their used movies and not what I paid for them. Which was less than 50%!!! Their excuse was that they were o longer in the used movie business and would not be able to resell these illegal copies!! So I took the money and broke every disk infront of the little snot nosed punk and told him he was lucky I did not report the sale of pirated movies to the authorities.

LAMESTOP SUX!!!!

I've always had the best experiance with Best Buy's warrenty services when I've used them. I don't purchase them for everything, just high value items and I've been pleased with each service I've had to claim for the items.

I don't buy this story at all. I have gone to Gamestop at least 100 times at at least 7 different Locations and i have always been treated good and i have never ever had someone try to puch anything on to me that i didn't want. They always ask you if your interested in the lastest game that just came out before you leave but i don't blame them for that, it's their job to sell games. I think this story is made up or a very Isolated circumstance.

A few months after the PS3 released I called GameStop and asked if they had a 20GB PS3.

- They told me none of their stores in Orlando had one.
- I should be buying a 60GB anyway.
- They then asked me when I was going to be by to get my 60GB.

I haven't bought anything from that GameStop since. However I did buy the 20GB PS3 from a GameStop 2 miles away on the same day.

I think it's more about the person than the company.

I mean I've been snubbed by NewEgg once as well.

The lesson I learned well over two years ago was to never buy anything from Gamestop under any circumstances. When they tried to sell me a "new" game that they pulled out of a CD sleeve and placed into a used game case that was the last straw. Also, their practice of buying your used games for 30 cents and then selling them a buck cheaper than the new price pissed me off too.

It really depends on which Gamestop you go to. Before I moved the one I went to was in a mall and the people there were pompous idiots who used to me how dumb I was for buying something I liked but they didn't.

Now I live in Laramie WY and I can honestly say I've had nothing but good experiences with them. They weren't pushy when I bought my 360 and they're actually very helpful in recommendations when I say what kind of game I'm in the mood for.

It all depends on the people and the store more then the whole company itself.

I agree it's more about the person than the company. The smarter sales person think they can our smart you. So they sometimes go overboard. I think I just pick a shop with the dumber sales.

This is interesting. I've had nothing but a satisfactory experience purchasing from GameStop. Up until recently I have only purchased PC games there without issue.

However recently I was shipped the wrong game I ordered online (using credit card reward points), and the reward points people wouldn't replace the game despite still being in sealed, original packaging, and brand new. I probably could have fought with them and won, but I didn't have time to waste. So off to GameStop I go, and they gave me full value of the game as store credit!

Granted this is just my anecdote and probably not worth much, but it seems to me the majority of comments against GameStop are made by teenagers who weren't paying attention and ended up making impossible demands to cover themselves.

If you want to gripe about an electronics retailer...gripe about Best Buy! Now that is a bad company!

@ tayb. In defense of gamestop. You know the prices before you trade it in, dont do it if its not worth it, but dont expect any decent money for old sports titles (the ones that you usually get 30 cents for). And as for the new game coming out of a sleeve. Complain all you want, or get ppl to stop robbing the titles off shelves. All new cases on the sales floor are empty for that reason.

How come no one is asking the sales guy, "If Microsoft is purposely frying motherboards, why are you so eager to sell me a warranty then?" They'd be putting themselves under if that were true!

It's not really so. Back over 20 years ago, I tried my hand at sales at a local Radio Shack. They were selling computers, mostly PC compatibles, and I would irritate the Hell out of my manager, at first, when I'd basically tell people not to buy our machines if they weren't best suited for their needs. I'd even recommend other brands if that's what they really wanted but didn't know it, and recommend upgrades from other places if I though our prices were out of line. At first my manager wanted to kill me, until he saw I was selling machines left and right and broke all sorts of store records. Why? The people trusted me, and even if they needed an Apple (not the Mac, the IIe), they would tell their friends or neighbors who needed advice to talk to me. We had good machines for a lot of people, so I could sell them proper machines for what they needed. It worked out well for both the customer and myself, and my manager's short sighted idea of how to sell fell by the wayside as he saw better sales.

So, it's not smart to try to sell people something they don't need. You won't feel good about it, and neither will your customer. You'll lose sales in the long run, and you'll just be making people's lives worse by your existence. Who wants that. If you sell good products you believe in, you don't have to be dishonest. You also don't have to sell to everyone who walks in, whether they need it or not. You can still make money, and your company can, if you sell to people who really are well suited for the product. It's a win/win, and that's what transactions should always be. Nothing else endures.

"But as a consumer who was burned by GameStop on several occasions"

Um, stop going to GameStop? What's that saying....oh yeah, Fool me once shame on you, fool me twice, shame on me.

Though I have gotten a few deals on used games...and had to set the sales idiots straight on many things. I almost enjoy that more than playing the games!

Well the EB games (Gamestop branch store) at my old city forgot to put the manual in a used game but they game me a new one exchange.T hey also forgot to put the disc in the game box! But again i was well served giving me out a disc of the game without questions (i showed the box). When i bough my Xbox 360 they where helpful ( i was gonna buy refurbished Xbox 360 but they said it was just cheaper buying the arcade because of the warranty from M$ and it came with more crap then the other one). So really in the end it all depends on the clerks and the bosses ruining the place. But still these story's make me happy I'm buying from Steam now.

I always had a great experience at Gamestop, I'm sure there are some sketchy employees here and there but, they have always been helpful. I purchased a refurb 360 with warranty, 2 months later I recieved the rrod, I took it back, no questions asked, only thing I wish they were more up front with the fact that you have to purchase a new warranty for the replacement, which later I found out was written down. So my fault for not reading the fine lines of a warranty.

Just to add a side note i was gonna trade my GBA and the clerk said it was not worth it.

Well, if they are still shopping at Gamestop...............

I have an even worse experience shopping at Gamestop. I purchased a used copy of Viewtiful Joe for my Gamecube for $3 (my game disk dissapeared after a move). To my complete horror and disgust, the clerk saw the price tag, and said "Yeah, that's about right for this game." Can you believe I was subjected to such content and outright harrasment? Needless to say, I have not purchased from their establishment since.

Honestly though, ever since I bought Mortal Combat Legends: Sub Zero for my PSX and the "new" game came conveniently pre-opened for me, I just haven't felt the need to give them my money for anything new. $3 for a used game ($1.99 if you want a copy of Madden 2004 for the PS2) is about the most anyone should spend. All the horror stories I hear just reaffirm my decision. And on that note, who sells a copy of Madden 2004 for the 50-cents Gamestop must be giving them for it? Seriously, it cost you more in gas just to drive to the store.

Gamestop is one of the most shady companies imaginable. I have had numerous friends work there. They would fill me in on how Gamestop employees scammed customers everyday, especially younger kids. Kids would come in to trade in games. The employee would check on the trade in value of the games. If they saw one high value game, they would take it for themselves (it is all done behind the counter) and tell the kid what all the games were worth (minus the valuable game of course). When the kid left, they would trade in the game for themselves. So illegal, so lame. If they were the kid brought up one of their games was missing, they would say "oh, sorry, I forgot about this one".

My understanding from my friends is it is very common across all Gamestops, at least in the metro-Atlanta area and in Tennessee.

I went into a gamestop once and asked if they had any of the xbox gaming headsets, that was a combination of headphones, and a mic, which is very common. The sales guy said, oh no, they don't make those. I was with a friend that wanted one, as I already have one. I just looked at him, and we both turned around and walked out. Those people that work in shops like that more often than not, don't get paid enough to be knowledgeable or care about what they do. For instance, look at your typical walmart electronics clerk.