Money saving tips
- Sign up as a new customer to receive promotional pricing on your first few boxes, which frequently includes free shipping on your first delivery.
- Verify your status as a student, graduate, teacher, medical professional, military member, or first responder to receive 55% off your first box and an ongoing 15% discount on subsequent orders.
- Use the HelloFresh referral program to invite friends. When a friend signs up using your unique link, they receive a discount on their first order and you receive account credit to apply to your next box.
- Skip delivery weeks when you are out of town or do not need a box. HelloFresh does not charge a fee to pause or skip a delivery, provided you make the change before the weekly cutoff deadline.
- Opt for larger meal plans. Ordering four or five recipes per week for four people lowers the overall cost per serving compared to ordering smaller two-person boxes.
Delivery and returns
HelloFresh delivers to residential addresses across the contiguous United States. Shipping fees are charged per box and are added to the weekly subscription cost, though active promotional codes often waive this fee for the first delivery. You can select your preferred weekly delivery day during checkout, and the ingredients are packed in insulated boxes with ice packs to stay fresh during transit.
Because HelloFresh delivers perishable food items, the company does not accept returns of food boxes or individual ingredients. If you receive damaged ingredients, an incorrect recipe, or experience delivery transit issues, you can contact customer support within seven days of your delivery date to request an account credit or refund.
FAQs
Can I skip a week of HelloFresh?
Yes, you can skip any weekly delivery. To skip a box, log into your account, go to your delivery calendar, select the week you want to skip, and confirm the change before the weekly cutoff time, which is typically 11:59 PM PT five days before your scheduled delivery.
Do I have to be home to receive my HelloFresh delivery?
No, you do not need to be home. The delivery carrier will leave the package at your door or in your designated delivery location. The boxes are insulated and packed with gel ice packs designed to keep your food cold and fresh until you return home.
How do I cancel my HelloFresh subscription?
You can cancel your subscription at any time. Log into your HelloFresh account, navigate to 'Plan Settings', scroll down to the status section, and select 'Cancel Subscription'. Follow the on-screen prompts to confirm. Make sure to complete this step before your weekly cutoff deadline to avoid being billed for the next box.
How to use your Promo codes
Applying a promo code to your HelloFresh subscription is simple. Follow these steps:
- Select the HelloFresh promo code you want to use from this page and copy it.
- Go to the official HelloFresh website and click "View Our Plans" to customize your box size and dietary preferences.
- Create your account and enter your delivery address details.
- On the checkout or payment screen, locate the text input box labeled "Promo Code", "Discount Code", or "Coupon Code".
- Paste your copied code into this field and select the "Apply" button.
- Verify that your discount has been deducted from the total price of your first order before submitting your payment information.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
