What is PayPal goods and services — and how to use it

PayPal logo on iPhone
(Image credit: Shutterstock)

Two types of transactions can be made through PayPal. Payments are either classified as “goods and services” or “friends and family.” As the names suggest, the two are for different things. PayPal's friends and family option is only used to make payments to known contacts whom you trust. It's a way to send money to personal accounts while keeping costs to a minimum. On the other hand, goods and services is for those buying from a business or a complete stranger selling something via an online marketplace.

PayPal has removed the option to send a “friends and family” payment to a business account. You’ll only be able to send “goods and services” payments to ensure you receive the appropriate purchase protections. But before we get onto that, here’s how to use PayPal goods and services. 

How do I use PayPal goods and services? 

The steps are pretty similar whoever you’re paying, with the only difference between the two lying in the penultimate step. 

1. Log in to your PayPal account. 

2. Click “Send & Request” on the navigation bar at the top of the screen.

3. Enter the phone number, contact name or email address of the person you’re sending money to, or select a contact that's already attached to your account.

A screenshot showing the PayPal options for sending to a friend or family member

(Image credit: PayPal)

4. Enter the payment amount, and add a note. Then press Continue.

A screenshot showing the PayPal options for sending to a friend or family member

(Image credit: PayPal)

5. Select “Paying for an item or service” in the pop-up that appears. 

A screenshot from PayPal showing the Items and services option highlighted

(Image credit: PayPal)

6. Choose where the money is coming from. Check through the details, then when you’re sure everything is all okay, press submit to send your money through. 

How much does it cost to use PayPal goods and services? 

When you send/receive money for goods and services through PayPal, you’ll be charged a 2.99% fee. International commercial transactions incur an additional 1.5% charge as well. 

On the other hand, within the United States (or within the U.K.), personal payments between friends and family are free via PayPal, as long as you’re paying directly from your PayPal balance or bank account.

You can find up-to-date details of the merchant fees you’ll be charged for receiving money here.

Do I have to use PayPal goods and services for marketplace deals? 

Previously, you had the option to use friends and family to pay for something bought on Facebook Marketplace or Craigslist, although it was against PayPal’s terms of use. However, that option has been removed. PayPal has made the decision to limit friends and family payments to personal accounts only, in order to ensure business payments are covered by PayPal’s Purchase Protection. This way, when you make a business payment, you’ll be guarded against any potential damages or losses. 

New to PayPal? Here’s how to set up a PayPal account.  

Erin Bendig
Staff writer, personal finance

Erin pairs personal experience with research and is passionate about sharing personal finance advice with others. Previously, she was a freelancer focusing on the credit card side of finance, but has branched out since then to cover other aspects of personal finance. Erin is well-versed in traditional media with reporting, interviewing and research, as well as using graphic design and video and audio storytelling to share with her readers.