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T-Mobile Downsizing Call Center Staff to Match Subscribers

Times are tough and T-Mobile is feeling it. The company is set to cut almost 2,000 people from its call centers. According to a memo sent out yesterday from the desk of CEO Philipp Humm, T-Mobile will close seven of its 24 call centers as part of an effort to match cost structure with call volume and customer base. The company's operations in Pennsylvania, Florida, Texas, Kansas, Colorado, and Oregon are all being shuttered and staff are to be laid off.

Humm says the consolidation will result in 1,900 net job reductions but approximately 3,300 employees at the seven impacted facilities will be affected by the closures. Those working at impacted call centers will be given the opportunity to transfer to any of the remaining call centers. Those who decided to stay until the end and are still around when the centers close in three months will be offered severance pay and 'outplacement support' as part of a transition package. Additionally, T-Mobile is bringing in help for axed employees searching for new jobs.

"T-Mobile is partnering with an outplacement firm to provide on-site career centers at all seven facilities," said Humm. "Every employee will have access to a personal career coach and be offered job search training and tools. In addition, T-Mobile will pay for two months of continued health care coverage under COBRA (which is available for up to 18 months for eligible employees who elect this option)."

T-Mobile will start hiring to fill roughly 1,400 positions at the remaining 17 facilities and Humm says that additional planned restructuring will not affect customer service representatives in the remaining 17 call centers.

Check out the full memo below:

Dear colleagues,

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