Several users report getting a Pixel 10 phone with a physical SIM tray when replacing damaged models — here’s what we know

It appears that some U.S. customers are seeing their Google Pixel 10 Pro XL phones being replaced with the SIM tray-holding international versions.

The U.S. version of Google’s phones didn’t release with a physical SIM card, instead relying on a dual eSIM system that can store over eight eSIM profiles. However, several people on Reddit (via AndroidAuthority) have recently reported that their replacement phones were international models, which included physical SIM slots.

The original poster stated that their Pixel 10 Pro XL was “RMAed due to a screen issue, and Google Store support was very helpful and sent me a replacement unit, but this one is probably a global version and has physical SIM support lol. Hopefully, it’s not inferior in other parts compared to the US version.” Two other users reported a similar thing happening to them, but did not specify what models they were using.

For the most part, the international version of the Pixel 10 series should have no functional issues compared to the U.S. version. There are some differences. Firstly, international Pixel models lack mmWave 5G support, which is used in certain urban areas. The phones also lack certain 5G bands, namely n29, n48 and n70. However, these aren’t used by many Mobile Virtual Network operators, so they won’t have too much of an effect.

Interestingly, you actually have some advantages with an international model, as the majority support additional LTE bands that American models won’t. If you happen to travel internationally, this will offer you more 4G options when travelling, especially in places where 5G connection is lacking. There’s also a certain advantage if you lose your phone, as transferring an eSIM can be a pain.

However, for some, moving to the international model will be seen as a downgrade, especially due to the lack of mmWave support. With that in mind, we’d recommend making sure you keep your phone as safe as possible. The best means to do this is to purchase a case for your Pixel 10, Pixel 10 Pro or Pixel 10 Pro XL.

For the most part, Google has remained quiet on why this is happening and what options are available for anyone looking for a replacement device. We have reached out to Google for a comment and will update when we know more.

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