Google Pixel 9 Pro XL owners reporting charging issues — here's what you need to know

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It's a rough start of one of Google's new flagships

Google Pixel 9 Pro XL in hand
(Image credit: Tom's Guide)

Whenever a new smartphone launches, glitches and other hardware issues are bound to surface. And while our Google Pixel 9 Pro XL review was largely positive, not every owner of the phone is having a great time with their new device.

Our sister site Tech Radar found a number of reported issues with the Pixel 9 Pro XL, with specific problems involving wireless charging and a video tilt bug with the camera during video recording.

Reports of wireless charging problems aren't centered around one issue. Rather, there are differing reports about overheating during charging or charging stopping all together after only a few minutes. 

"[The Pixel 9 Pro XL] starts charging and shows approximate time until fully charged and then in a few seconds stops charging," one forum member reported.

It's unclear from these reports if the cause is the chargers themselves or the phone, though several people reported trying multiple different MagSafe cases and chargers.

While more stable than in the past and usually better for battery life, wireless charging can be less reliable than wired charging. That said, the reported issues seem to go beyond unreliable wireless charging. 

Video tilt bug reports

The reported camera issue involves a video tilt affecting the camera when people try to zoom in while filming a video. Apparently, the image doesn't stay level when during the zoom, according to reports on Reddit (via Android Authority).

It's unclear how widespread the issue is, and based on anecdotal reports, the tilt can either appear intermittently or appear regularly depending on the user. It may be an issue that Google can fix with a software patch, or user error.

Google isn't the only phone manufacturer to suffer issues with brand new phones after their launch. The iPhone 15 saw overheating issues, a common problem with smartphones generally. Some of last year's Pixel 8 models included dimples and bumps on the display for some owners. When the Samsung Galaxy S24 arrived earlier this year, there were reports of screens exhibiting a Mura effect.

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Scott Younker
Scott Younker
West Coast Reporter

Scott Younker is the West Coast Reporter at Tom’s Guide. He covers all the lastest tech news. He’s been involved in tech since 2011 at various outlets and is on an ongoing hunt to build the easiest to use home media system. When not writing about the latest devices, you are more than welcome to discuss board games or disc golf with him. He also handles all the Connections coverage on Tom's Guide and has been playing the addictive NYT game since it released.