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7 Tips for When Your Email Account Is Hacked

By - Source: Tom's Guide US | B 3 comments

You think you've taken all the right steps to protect your email account. However, despite your best efforts, it's been hacked.

Your friends are texting and calling you, wondering if you're really stuck in London without your passport and money. You're finding yourself locked out of your email account.

Now what do you do? Here are seven steps to keep you and your email contacts safe after your email account has been hijacked or otherwise compromised.

MORE: 9 Online Security Tips from a Former Scotland Yard Detective

1. Check your email provider's site for information.

Most email providers like Yahoo, Google and Microsoft will have online instructions on what do to in case of an account takeover.

Yahoo Mail has a links entitled "I can't access my account" on the front page; for Microsoft's Outlook.com, it's "Can't access your account?"

Google has separate sets of instructions for "Compromised Gmail account" and "Someone is sending from my address" in the Security & Privacy section under Help.

2. Call your email provider to report the incident.

"If [the website FAQ] doesn't work for you, call [the company] directly and ask to speak to their tech department to find out what you should do," said Adam Levin, former director of the New Jersey Division of Consumer Affairs and the founder of Credit.com and Identity Theft 911.

You should also report the incident to your email provider's security team, Levin said.

"Do this as you're in the process of getting your email account back," he said. "It can help them find a pattern they can use with law enforcement to help find the people who are doing it — although the problem is usually the people who are doing it are 17 countries removed."

3. Alert family, friends and acquaintances.

"You should tell people that your email has been hacked and that they might be receiving emails from you asking for money or promoting certain products or services — but they weren't really from you," Levin said.

"You also have to deliver the bad news," he added. "If, by some chance, they actually clicked on whatever the [hackers] sent, it is not inconceivable that there might have been malware attached to it."

Both you and all the persons who have received emails from your hijacked account should run malware scans, Levin said.

4. Examine your personal email settings.

Your email hijackers might have created forwarding policies from your email address to other addresses. Those other email addresses will receive everything you receive — including bank statements and personal messages.

"Even if you get back in your email and straighten everything out, unbeknownst to you, it is forwarding every email you are sending and receiving to the hacker," Levin said.

Look at your email account's signature settings to be sure the hacker hasn't changed your automatic signature.

"Check to make sure you signature block hasn't become 'Hello Kitty,'" Levin said. "They might have put some malicious links in there as well."

5. Change your password and user ID.

"If you are one of those people who believes in a universal password and user ID, it is time to revise your beliefs," Levin said.

"Change your password and user ID on all the other sites where you've used your email password and user ID — and use different ones for each site," he said. "You have to change them up. Make them long and strong, and use alphanumeric passwords and user IDs."

6. Look in your email folders.

"It's a wonderful, eye-opening experience" to look in your email folders, "because you're going to see things you forgot you had in there," Levin said.

"And when you see them," he said, "you will delete them and delete anything that leads to another site — and then change the user ID and password associated with those other sites."

7. Get serious about monitoring your other accounts.

If your email account has been hijacked, you may find that a little paranoia is a good thing, Levin said.

"That means look at your credit reports, go to sites where you can get your credit scores for free, and where you can go back every 30 days or so, and make sure there is no change — especially a negative change — in your score," Levin said.

"Look at your bank accounts, your credit card accounts, a couple minutes a day," he added. "If you're really worried, then you should enroll in more sophisticated credit- and fraud-monitoring programs.

"You should also check with your insurance company, bank, credit union [and] employer to see if they have a program available that you may already be enrolled in, or [that] you can spend a few dollars and enroll in," Levin said. "You decide whether it's worth it or not."

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  • 0 Hide
    shin0bi272 , October 1, 2013 1:10 PM
    Ive started using hushmail... they require a minimum 16 character password and they can encrypt emails for free. Only caveat is you have to log in once every 3 weeks.
  • 0 Hide
    f-14 , October 1, 2013 6:26 PM
    never had my email account hacked yet.
    and if i did i'd delete it first thing. once compromised it will be broken into repeatedly. half of the lock is the unknown address. the rest is just finding the right key or just making a skeleton key.
  • 0 Hide
    stevewhite4ever , January 27, 2014 10:29 AM
    I had an issue with my email some weeks ago. It was hacked and I could not afford to loss my vital documents and contacts, this made me really worried until a friend introduced me to a software called Email Hacker, it hacks into most email services and recover the password. I bought the software and I was impressed about its service because in less than 2min the software was able to recover my password, then I gain access to my data. You really need to try it, Im sure it will work for you too. Here is the seller’s site www.emailhacker2014.blogspot.com
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