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XOOM 4G Upgrade Requires Factory Return

By - Source: CNET | B 9 comments

Motorola XOOM owners are required to send the tablet back to the plant in order to receive the free 4G LTE upgrade.

Wednesday brought reports that Verizon Wireless customers who purchase the Motorola XOOM tablet will need to send the device back to the factory in order to receive the 4G LTE upgrade. The option to actually jump from 3G to 4G will become available in Q2 2011.

As seen here on Verizon's website, users are encouraged to back up files and personal data by connecting the tablet to a PC or Mac. After that, they are also encouraged to either encrypt the information still residing on the tablet, or to perform a factory reset to bring the XOOM back to its original out-of-the-box state.

Once that is done, XOOM owners are instructed to (gently) shove the device and additional shipping material into a padded, prepaid FedEx envelope provided by Verizon. The actual hardware upgrade will take around six business days to complete from the time the tablet is dropped off at FedEx.

Will the upgrade to 4G be worth the wait and hassle? According to Verizon, there will be no additional charges to migrate from the current 3G network over to the speedier 4G LTE. Users will see tasty download speeds of 5 to 12 Mbps and upload speeds of 2 to 5 Mbps.

Landing on Verizon shelves Thursday, subscribers may be hesitant in shelling out the big bucks for Motorola's Honeycomb-powered tablet ($599.99 subsidized, $799.99 unsubsidized). However the Big Red has reportedly backed down from its previous data plan requirement for the unsubsidized unit, making the long-term price of the XOOM tablet a bit easier to swallow.

Originally Verizon required XOOM consumers to sign up for the 3G service on a month-to-month basis even after shelling out the entire $799.99 for the device. At the very least, subscribers were required to spend $20 for the 1 GB-per-month plan and an extra $35 activation fee, tacking on an additional $55 to the final sale. Customers had the option to cancel the data plan after a month, but for those wanting to use XOOM only over a Wi-Fi network, the extra cost seemed like a waste of money.

But on Thursday Verizon supposedly removed the month-to-month 3G requirement. However, as of this writing, the XOOM website still lists the 2-year contract for the $599.99 subsidized option and the month-to-month contract originally tacked on to the $799.99 unsubsidized option.

Discuss
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  • 0 Hide
    jimsocks , February 24, 2011 5:34 PM
    Motorola. Sigh...
  • 0 Hide
    gurboura , February 24, 2011 5:36 PM
    I would gladly send my Motorola Droid X into the factory for a free 4G LTE upgrade.
  • 0 Hide
    Hatecrime69 , February 24, 2011 5:37 PM
    '4g makes the price worth it' is a quote i believe a moto rep said..yeah it would be, if the 4g hardware was actually in there
  • 0 Hide
    guanyu210379 , February 24, 2011 6:49 PM
    Send to factory? Hmmm....A very efficient way of getting customers' data and files....
    Better than spying through the net...
    Good idea Motorola!
  • -1 Hide
    otacon72 , February 24, 2011 7:03 PM
    guanyu210379Send to factory? Hmmm....A very efficient way of getting customers' data and files....Better than spying through the net...Good idea Motorola!


    Always one conspiracy theorist nut job. You've never had to return anything for service? I backup my files and hard reset the device before sending it back. Those who send their stuff back with unencrypted files on it deserve whatever they get.
  • 0 Hide
    extremepcs , February 24, 2011 8:32 PM
    I have a feeling that this tablet is going to be an epic fail...
  • 0 Hide
    tayb , February 25, 2011 1:08 AM
    otacon72Always one conspiracy theorist nut job. You've never had to return anything for service? I backup my files and hard reset the device before sending it back. Those who send their stuff back with unencrypted files on it deserve whatever they get.


    He's not entirely incorrect. I seriously doubt that Motorola is doing this in an attempt to grab your data but it can't be understated that techs who service these devices WILL take a look and see what you've got. Back in the day when I spent my month working at Best Buy the geek squad guys would find crap on PC's all the time. No shame.
  • 0 Hide
    goldjacket , February 25, 2011 1:04 PM
    WOW I've been waiting for xoom but they are killing me and it. No choice but to wait for the rest of the competitors.
  • 0 Hide
    hardcore_gamer , February 25, 2011 2:00 PM
    These spammers are annoying.Ban the crap out of em
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