Class-Action Lawsuit Filed Over Blackberry Service Outages
Of course we all saw this coming... or would have, if our BlackBerrys were working
Less than 2 weeks after the infamous services outages affecting Blackberry users worldwide, Canada's Research In Motion have a new reason to reach for the Tums. On October 26, a class-action lawsuit was filed in a Quebec superior court by the Consumer Law Group, on behalf customers, estimated to be close to 35 million, who were affected by the outage between October 11 and 14th, 2011. The suit focuses specifically on “RIM’s failure to take action to either directly compensate BlackBerry users or to indirectly compensate BlackBerry users by arranging for wireless service providers to refunds their customers and to take full responsibility for these damages.”
Though the legal basis for the suit is sure to be decided in the coming days, it's important to remember that RIM founder and co-CEO Mike Lazaridis did apologize for the outage in a somewhat emotional video posted October 13 to RIM's youtube page. Regarding their commitment to providing reliable, worldwide communication in real time, "We did not deliver on that goal this week," he admitted. "Not even close."
Since then, free tech support and access to several premium apps have been offered, however at present, no further compensation has been made available. Whether or not RIM decides to offer additional compensation will surely affect the suit, but whatever happens, they can at least rest assured they haven't been as universally humiliated as Sony Computer Entertainment. Yet, anyway.