iPhone 14 Plus camera issues? Apple may fix it for free — Here's what you need to know

iPhone 14 Plus with Lightning cable — (Image credit: Future)

The iPhone 14 Plus, Apple’s first attempt at a big-screen non-Pro handset, has been available for just over two years, but it turns out devices manufactured for half of that time are susceptible to a camera issue.

According to Apple, a “very small percentage” of handsets manufactured between April 10 2023 and April 28 of this year have an issue where users don’t see a preview of what they’re looking at when using the rear camera — which is quite a big issue for keen photographers.

It’s been a while since Apple has issued a service program for one of its handsets, with the last one arriving in 2021 for an issue with select iPhone 12 speakers. Before that, Apple offered free repairs for screen problems with the iPhone 11, freezing issues with the iPhone 8, a ‘No Service’ error on the iPhone 7, and the iPhone 6s refusing to turn on.

You’ll know if you have this particular camera problem, but to ensure your handset is covered, Apple has built a serial number checker. Just pop your iPhone 14 Plus’ serial number in there, and the site will tell you whether or not you’re eligible. You can find the serial number by opening the Settings app, tapping ‘General’ and then ‘About’.

While Apple is clear that this program doesn’t extend the standard warranty of the handset, the company does say you can contact it for a refund if you’ve previously paid to have the camera preview bug fixed. The program will stay open for “three years after the first retail sale of the unit.”

While it’s outlived the mini with a third generation, it may be the last of the line. The iPhone 17 may not get a ‘Plus’ version, which reports indicating Apple is mulling up an iPhone 17 Slim to replace it. As the name suggests, it’ll apparently be on the svelte side with a slightly smaller 6.6-inch display, but worryingly with a much larger MSRP.

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Freelance contributor Alan has been writing about tech for over a decade, covering phones, drones and everything in between. Previously Deputy Editor of tech site Alphr, his words are found all over the web and in the occasional magazine too. When not weighing up the pros and cons of the latest smartwatch, you'll probably find him tackling his ever-growing games backlog. He also handles all the Wordle coverage on Tom's Guide and has been playing the addictive NYT game for the last several years in an effort to keep his streak forever intact.