Cell Phone Insurance Plans Compared: What's Worth It?

I never go anywhere without my phone. If I do, it's a mistake, and I instantly feel naked without it. Some people misplace their phones constantly, and unfortunately, many others have had their phones stolen; data shows that millions of Americans are victims of smartphone theft each year.

Even if you haven't lost a smartphone or had one stolen, there's a good chance you've dropped it, and maybe you’re even living with a cracked screen or otherwise damaged device.

Mobile-phone insurance is meant to help you during a phone crisis, regardless of whether it’s lost,stolen or damaged. But like any other type of insurance, it will cost you. Many consumers forgo the extra monthly payments of insurance and hope that they don't become one of the 35 percent who break or damage their devices within the first year.

But is mobile-phone insurance really worth the extra money?

Who should get phone insurance?

If you’ve been living without phone insurance and have never had a problem, you might think it’s a waste. After all, if everything’s been going well up to this point, why pay hundreds of dollars on a solution you might never need?

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But the truth is, that’s probably a bad attitude to have. It only takes one drop to make you wish you had smartphone insurance. And if you’re especially prone to slippery fingers, it’s a must-have.

Credit: Adobe StockCredit: Adobe StockMany people today buy expensive smartphones, like the iPhone 7 or the Samsung Galaxy S8. And when they do, they’re opening themselves up to the possibility of spending a significant sum on fixes to their damaged devices. An iPhone 7, for instance, can cost $749. A broken screen out of warranty can cost you $129 ($149 for the iPhone 7 Plus). Insurance immediately becomes worth it after just one incident.

It can be confusing to sort through the many mobile-phone insurance plans available, not to mention all of the fine print and fees you'll have to pay over the lifetime of your smartphone.

Below, we break down the most popular insurance plans from manufacturers, wireless carriers and third parties to see how much protection you're really buying, and if it's worth the extra money.

I. AppleCare+ vs. Samsung Protection Plus

Let's look at the cost of insuring a 16G iPhone 6. Purchased with a Verizon 2-year plan, the iPhone 6 will cost you $199. You can go directly to Apple to insure any iPhone and buy AppleCare+ for $99, but you must do so within the first 30 days of purchase. Every iPhone 6 comes with a standard 1-year warranty from Apple, but adding AppleCare+ extends that warranty to two years. Note that this plan isn't all-inclusive. For two years, Apple will cover accidental damage (think dropping your phone or spilling water on it) and wear-and-tear, and provide up to two replacement devices.

Apple vs. Samsung Comparison (over 24 months)

Manufacturer Plan
Protection Plan Cost
Cost per Claim
Total (assuming 1 claim)
AppleCare+
$129
$99
$228
Samsung Protection Plus
$99
$75
$174

For both of these replacement claims, you will be charged a $79 service fee plus tax. So contrary to popular belief, your replacement phone under AppleCare+ will not be free. It's also important to note that AppleCare+ doesn't cover theft.

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With the same Verizon 2-year contract, you can buy a 16GB Samsung Galaxy S5 for $199. Similar to Apple's protection plan, you can add Samsung Protection Plus Mobile Elite to any Samsung phone, in addition to a carrier's warranty. Mobile Elite extends the original 1-year warranty to two years, and covers accidental damage, and operational or mechanical breakdowns. Like AppleCare+, Mobile Elite doesn't protect your smartphone if it gets lost or stolen. Over the course of two years, you're allowed three claims under Mobile Elite.

II. Wireless Carrier Protection Programs

Phone insurance plans offered by carriers such as AT&T, Sprint, T-Mobile and Verizon typically follow the same pattern: a monthly fee, a deductible for certain claims you make and an equipment limit per claim. Here's a look at the costs across each big carrier, followed by detailed descriptions of each company's program.

Carrier Comparison (over 24 months)

Apple iPhone 7

Carrier

Protection Plan Cost per Month

Cost per Claim

Total (assuming 1 claim)

AT&T

$7.99

$225

$417

Sprint

$13

$200

$512

T-Mobile

$12

$175

$463

Verizon

$7.15

$149

$320.60

Samsung Galaxy S8

Carrier

Protection Plan Cost per Month

Cost per Claim

Total (assuming 1 claim)

AT&T

$7.99

$225

$417

Sprint

$13

$200

$437

T-Mobile

$12

$175

$463

Verizon

$7.15

$149

$320.60

AT&T Mobile Protection Pack

AT&T offers three protection plans. The cheapest one will cost you $7.99 per month. That will cover your phone for loss, theft, accidental damages and out-of-warranty malfunctions, and it includes next-day replacement of your smartphone.

The higher-end Mobile Protection Pack costs $10.99 per month and adds ProTech support (unlimited expert technical support) and the ability to back up your photos, videos and contacts. The option even includes smartphone locking and erasing. The Multi-Device Protection Pack is best for families. It costs $29.99 per month and covers three devices on your plan and allows for up to six claims per year. All of the other plans allow for two claims per year.

Sprint Total Equipment

Sprint's Total Equipment Protection plan costs $9 per month and protects against loss, theft, and physical and liquid damage. It also comes with automatic backup services for up to 5GB. If you have a higher-end device, however, you’ll likely want to consider Sprint’s Total Equipment Protection Plus, which costs $13 a month. It comes with all of the same features as the standard option but boosts backup storage to 25GB and includes online device and tech support.

T-Mobile Premium Handset Protection

T-Mobile’s Premium Device Protection costs $12 per month and covers a “premium” smartphone’s loss, breakdown and theft. Pricing varies depending on the device you have.

Credit: Lookout MobileCredit: Lookout MobileT-Mobile also throws in Lookout Mobile Security Premium for iPhone owners who subscribe to the service.

If you purchase your device through T-Mobile’s Jump! plan, you pay $12 per month and get everything that Premium Handset Protection offers, in addition to your Jump! upgrades.

If you’re not interested in special services — like remote wipe, app scanning, and backup for contacts and photos — you can choose T-Mobile’s standard Device Protection plan, which costs $10 per month.

T-Mobile also recently announced that AppleCare services are available for all of its Premium Device Protection offerings at no additional charge. It’s the only carrier to offer AppleCare as part of its insurance plan.

Verizon Extended Equipment Coverage

Verizon offers a few protection plans. The simplest option, Extended Warranty, comes with a $3 monthly cost per device. You must enroll in the program within 30 days, and it covers a replacement only if your phone suffers a defect after the manufacturer's warranty has expired.

Credit: VerizonCredit: VerizonVerizon’s Wireless Protection Plan costs $7.15 per month and adds coverage for lost, stolen and damaged smartphones. But again, you’ll need to sign up within 30 days of purchase. Finally, if you want Verizon’s $9-a-month Total Mobile Protection, you can get all of the advantages of the Wireless Protection Plan and also ensure coverage on a broken handset. For both the Wireless Protection Plan and the Total Equipment Coverage plan, you’ll need to pay a deductible that varies depending on the handset. You’re allowed up to three replacements in a 12-month period, with a maximum claim up to $1,500.

Carrier recommendation

By our calculations, Verizon has the cheapest protection plan of these carriers by far, costing $320.60 over 24 months to insure both an iPhone 7 and a Samsung Galaxy S8. Similar to the other carriers we researched, Verizon has a pretty thorough plan that protects your smartphone against loss, theft and physical damages. In fact, carrier plans are the only ones we found that protect your smartphone in cases of loss and theft; third-party providers, and some manufacturers, do not.

MORE: Smartphone Buying Guide: 9 Tips for Finding the Right Phone

III. Third-Party Protection Plans

If neither your manufacturer's insurance plan nor your carrier's insurance plan satisfies you, there are third-party insurance providers that can protect your smartphone. One of them, SquareTrade, covers accidental damage due to things like drops and spills, and mechanical malfunctions. It doesn’t, however, cover loss or theft, and technical support is not offered.

SquareTrade’s pricing varies depending on your device, and the company charges an annual fee rather than a monthly one. A one-year option costs $89, and a two-year plan will set you back $149. A three-year plan comes in at $179 for the period.

Third-Party Provider Comparison (over 24 months)

Apple iPhone 7

Carrier

Protection Plan Cost 

Cost per Claim

Total (assuming 1 claim)

SquareTrade

$149 (24 months)

$99

$248

Geek Squad


$192

$150

$342

Samsung Galaxy S8

Carrier

Protection Plan Cost 

Cost per Claim

Total (assuming 1 claim)

SquareTrade

$149 (24 months)

$99

$248

Geek Squad


$192

$150

$342

Best Buy’s Geek Squad also gets into the smartphone insurance mix with the company’s Geek Squad Protection. It offers protection for up to two years on everything from drops and spills to battery replacements. You can even transfer the plan to someone else.

Credit: Barry Blackburn/ShutterstockCredit: Barry Blackburn/ShutterstockThe service costs $7.99 per month. If you want loss and theft coverage, you’ll need to pay $10.99 a month for Geek Squad’s Complete Protection, which also includes all of the features in the standard option.

Third-party provider recommendation

Geek Squad and SquareTrade have comparably priced plans over 24 months, but SquareTrade is a better value for protecting your handset. However, though SquareTrade offers a cheaper option, if you’re willing to pay a bit more, Geek Squad will cover you in the event of theft or loss.

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Our Overall Recommendations

If you decide you want mobile-phone insurance, you should examine the coverage of each plan you're considering and decide where you want the bulk of your money to go and what you are willing to sacrifice. If you're more likely to drop your smartphone than to misplace it, try to save a few bucks and go with a third-party company such as SquareTrade, which will reduce your overall cost.

However, if you’re a T-Mobile customer, you’ll get a solid deal from the company with both smartphone protection and AppleCare services. And although pricing can be all over the place with wireless carriers, they do offer some of the quicker service in this roundup.

There are reasons to opt for smartphone manufacturers for insurance: They have the tools needed to fix your device, they are experts at addressing problems, and overall, their pricing isn’t too much more than what you’d find in alternative services.

Bottom line: You need to evaluate how much you want to spend, which companies you feel most comfortable with and the trouble you’re most likely to have have with your handset. Are you prone to losing your smartphone? Go with a company that offers theft and loss protection. Are you not so worried about losing your handset but you’re concerned about having easy access to repair professionals? A third-party provider might not be for you. Ultimately, as with any other kind of insurance, smartphone insurance takes some homework.

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7 comments
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  • robert123_74
    “I never go anywhere without my phone. If I do, it's a mistake, and I instantly feel naked without it.”

    That’s probably two of the saddest sentences I’ve read this year.
    4
  • dbrees
    I have Sprint and pay $11/month per device. My wife and I both have S4's and when the charging port on her phone went out there wasn't a deductible at all.
    0
  • agoldenlife
    Quote:
    I have Sprint and pay $11/month per device. My wife and I both have S4's and when the charging port on her phone went out there wasn't a deductible at all.


    This is sad people. Peace of mind? So by year one you have paid out $264! Sounds like you will pay for repairs whether you need them or not. Here is a good idea pay yourself $22 a month, and when you need repairs pull it from your savings account.

    All of these things are scams! They make off like bandits and for what? You are essentially handing out free money to these companies. The percentage of claims is minimal. The fact that 3rd parties, who absolutely no stake in you or your devices is willing to "insure" these things should send up some red flags!
    0