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Roku customer service: How to reach a human

Roku customer service: How to reach a human
(Image credit: Tom's Guide)

When it comes to finding the Roku customer service, it's easy to get frustrated and difficult to actually talk to a human. That said, we found them. Specifically, we found the way to live Roku customer support agents within the company's website. 

And with the 10 steps listed below, you'll get a real person answering your questions. While this will have to be done using chat and not via a phone call, it's better than nothing. 

Here's how to reach a human in Roku's customer service department.

Is there a Roku Customer service phone number?

No, there is no Roku customer support phone number.

At least one website (opens in new tab) claims there is a Roku customer support number (which ends in 8016), but if you call it, you will get nothing but a recorded message that literally says "we are unable to offer phone support." 

Instead, use the below walkthrough to chat with a customer support agent:

  • Bag yourself the best Roku VPN to access global content

How to get Roku customer service

Roku Customer Service: How to talk to a human

(Image credit: Roku)

1. Navigate to https://support.roku.com/contactus (opens in new tab)

Roku Customer Service: How to talk to a human

(Image credit: Roku)

2. Click the "Select an issue" drop-down menu

Roku Customer Service: How to talk to a human

(Image credit: Roku)

3. Pick your issue from the list

Roku Customer Service: How to talk to a human

(Image credit: Roku)

4. Select Continue

Roku Customer Service: How to talk to a human

(Image credit: Roku)

5. Pick your Roku device from the list

Roku Customer Service: How to talk to a human

(Image credit: Roku)

6. Select your specific issue

Roku Customer Service: How to talk to a human

(Image credit: Roku)

7. Click the Need More Help button.

Roku Customer Service

(Image credit: Roku)

8. Click the Chat button

Roku Customer Service: How to talk to a human

(Image credit: Roku)

9. Fill out your information and click Start Chat.

Roku Customer Service: How to talk to a human

(Image credit: Roku)

10. Wait for a human to be ready for you.

Congrats, now you're actually talking to a live person. If you're suspicious this isn't a real person, remember there wouldn't be a waiting queue if this was a chatbot system.

Henry T. Casey
Henry T. Casey

Henry is a senior editor at Tom’s Guide covering streaming media, laptops and all things Apple, reviewing devices and services for the past seven years. Prior to joining Tom's Guide, he reviewed software and hardware for TechRadar Pro, and interviewed artists for Patek Philippe International Magazine. He's also covered the wild world of professional wrestling for Cageside Seats, interviewing athletes and other industry veterans.