How to cancel your Netflix subscription: a step-by-step guide

A TV with the netflix logo and show art is on fire
(Image credit: Tom's Guide/Netflix/Shutterstock)

With recent rate and price hikes across pretty much everything increasing the cost of living for the average Aussie, it’s no surprise most of us need to prioritise what we’re spending on. Often, the first to go are the streaming services. 

There’s already an overload of on-demand content to watch across several platforms, and despite being one of the more popular options, the content on Netflix recently may not be tickling your fancy as much. So perhaps you’ve been looking to part ways with the big red streaming giant. 

Ultimately it’s up to you to decide how you want to spend your hard-earned cash, so if you’re looking for help in managing your subscriptions, you can check out our streaming services price comparison hub.  

If Netflix truly isn’t cutting it for you anymore, we've got you covered with five easy steps on how to cancel your Netflix subscription below.

Step 1: Log into Netflix

Netflix sign-on page

(Image credit: Netflix)

In order to cancel your Netflix subscription, you’ll need to log into your account via any compatible device. These include a mobile device or an internet browser. 

Please note, you cannot cancel your Netflix account using a Netflix app on any Smart TV or if your Netflix subscription is provided through one of its partners, such as Optus.

Step 2: Click on your Profile icon

Image of Netflix homepage and dropdown menu, featuring Queer Eye

(Image credit: Netflix)

Once logged in, you’ll need to click on your Profile, depicted by the icon of your choosing, in the top right corner of Netflix’s homepage. 

Step 3: Select the Account tab

There’s a menu dropdown living under your Profile — click on the Account tab in this menu.

Step 4: Choose the ‘Cancel Membership’ button

Screenshot of Netflix account page

(Image credit: Netflix)

Your Account tab will open a new page that looks like the above image containing all your plan and account information. On the left side of the screen will be a button that reads ‘Cancel membership’. Click on it to proceed.

Step 5: Click on ‘Finish Cancellation’

Screenshot of Finish cancellation page on Netflix

(Image credit: Netflix)

Selecting the ‘Cancel Membership’ button will take you to the landing page as pictured above. Here you’ll be presented with three options: Finish cancellation, Pause for one month or Change your plan (based off of your current plan). To cancel your Netflix membership, you will need to click on the ‘Finish cancellation’ button

In the example above, the account is currently subscribed to a Standard plan, so we've been given the option of changing to the cheaper, ad-supported plan. The other option, Pause for one month, allows you to take a break from the platform, where you can continue to browse the Netflix library and you can unpause at any time. 

It's also worth mentioning that Netflix will hold on to your viewing history for 10 months after you cancel, so if you decide to resubscribe within that time, you won't have to go digging for your favourite shows or movies. 

Step 6: Confirmation

If you’ve cancelled your subscription on the day before your new billing cycle, you’ll automatically be redirected to the Netflix sign-on page once the process has been completed. You’ll also receive a cancellation confirmation email to your account’s registered email address. 

However, you’ll be able to sign-in and use your Netflix account for the remainder of your monthly billing cycle if you’ve undertaken the cancellation process before your next renewal. After that date, though, your account will indeed be cancelled. 

Should you cancel Netflix this month?

Cancelling Netflix will depend on where you need to save and what kind of entertainment you’re after. There’s no denying that Netflix is one of the more expensive streaming services out there — especially if you're unwilling to take the ad-supported route. And with diminishing content quality, it might be worthwhile waiting for truly unmissable shows and movies before reactivating your subscription.


Thinking of cancelling Netflix this month? Here's what we recommend instead.

Disney Plus reigns supreme in June thanks to a mega lineup of shows debuting this month. New releases kick off with The Acolyte, which will join the extended Star Wars universe on June 5th. We will also see the latest season of the award-winning comedy series, Abbott Elementary, before we can feast on the long-awaited third instalment of The Bear, premiering on June 27th. Two new Star originals are expected to drop mid-month, Queenie and Under The Bridge, rounding out the start of your winter holiday binge.

Ultimately, it's up to you to decide if Netflix is worth your hard-earned cash. If you're still unsure, we have a price guide on Netflix Australia that may be worth checking out. 

Lucy Scotting
Staff Writer

Lucy Scotting is a digital content writer for Tom’s Guide in Australia, primarily covering NBN and internet-related news. Lucy started her career writing for HR and staffing industry publications, with articles covering emerging tech, business and finance. In her spare time, Lucy can be found watching sci-fi movies, working on her dystopian fiction novel or hanging out with her dog, Fletcher.