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Toyota: If Your Car Speeds Up, Keep Driving

- By - Source : Tom's Guide US

Toyota has release a Q&A for customers concerned about sticking accelerator pedals and the company's sales suspension.

Last week, Toyota announced a product recall because of sticking gas pedals. The company said the problem affected 2.3 million vehicles. At the time of the announcement, Toyota said customers who experienced the problem should drive to the nearest safest location and contact a Toyota dealer. The carmaker advised drivers, "The vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure."

On Wednesday, the company released a FAQ for customers with concerns regarding the recall or the sales suspension. Contained in the Q&A are reassurances that the problem is rare, clarification on which models are affected and the following instructions for drivers who discover the sticking gas pedal problem while driving:

• If you need to stop immediately, the vehicle can be controlled by stepping on the brake pedal with both feet using firm and steady pressure. Do not pump the brake pedal as it will deplete the vacuum utilized for the power brake assist.

• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine.

• If unable to put the vehicle in Neutral, turn the engine OFF. This will not cause loss of steering or braking control, but the power assist to these systems will be lost.

• If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button.

• If the vehicle is equipped with a conventional key-ignition, turn the ignition key to the ACC position to turn off the engine. Do NOT remove the key from the ignition as this will lock the steering wheel.

The list of affected cars is copied below. The news follows a late 2009 recall of 4.2 million vehicles over concerns that out of place floor mats could obstruct the gas pedal and cause acceleration. Reuters reports that some 5.9 million vehicles are believed to be involved as Toyota extends the recall to Europe and China. In Jauary 2009, Toyota recalled more than 1.35 million cars globally over defects in seatbelts and exhausts.

Affected Models

  • 2009-2010 RAV4,
  • 2009-2010 Corolla,
  • 2009-2010 Matrix,
  • 2005-2010 Avalon,
  • Certain 2007-2010 Camry 
  • 2010 Highlander except hybrid models,
  • 2007-2010 Tundra,
  • 2008-2010 Sequoia
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sliem 01/28/2010 4:57 PM
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-16+

Ouch what the hell happened during the design/test?

jomofro39 01/28/2010 4:57 PM
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awaken688 01/28/2010 5:00 PM
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zipzoomflyhigh 01/28/2010 5:02 PM
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-19+

5.9 million vehicles, wow. I predict a loss for Toyota this year. Especially since they have completely stopped selling their 9 best selling vehicles. You cant even go buy one today if you have the money, they are not for sale.

Parsian 01/28/2010 5:02 PM
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-12+

wow this is going to to hurt Toyota's reputation. Isn't it awkward that these problems mostly orient around the time of economic meltdowns??? Toyota reported loss for the first time in a very long time...

tikrjee 01/28/2010 5:06 PM
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Anonymous 01/28/2010 5:10 PM
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-6+

This might be a time where I would be grateful to have a KEY to turn off my engine instead of a button. Buttons are too unpredictable.

zak_mckraken 01/28/2010 5:14 PM
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-19+

Step 6: If all of the above fails, now is the time to become a believer. Pray to the closest divinity. Thank you for driving a Toyota.

amarok 01/28/2010 5:20 PM
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Yeah, keep driving alright...
navigate to someones house you don't like and plow your way through.
Blame Toyota's "sticking accelerator" afterwards and remember to sue Toyota for damages ;-) :-)

10tacle 01/28/2010 5:32 PM
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jomofro39 :
This is payback for Hiroshima. jk, but I had to type it. Sucks for Toyota, they normally do very well in their quality control.



First of all, Japan should have thought of that before attacking the US unprovoked 68 years ago. (not kidding)

Second, Toyota's quality started going down a while ago. They've been arrogant and complacent with their top dog quality status for far too long and ignored the warning signs of quality. Even these accelerator reports didn't cause them to take action until people started getting KILLED.

Toyota has been running on a reputation built up over decades, and in my opinion, they are finally realizing what it's like to be GM at one time - downhill quality. This is going to hurt Toyota a lot more than people realize.

salgado18 01/28/2010 5:33 PM
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[quote Toyota] If the vehicle is equipped with an Engine Start/Stop button, firmly and steadily push the button for at least three seconds to turn off the engine. Do NOT tap the Engine Start/Stop button.[/quote]
Then turn it on again, go into Safe mode and disable the Accelerator service in the Control Panel.

MrHorspwer 01/28/2010 5:33 PM
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tikrjee :
At least they acknowledge there's a problem, unlike Ford and the Focus (maybe others, only noticed it on the Focus before turning away). Sorry, but trunk release is entirely electronically controlled? No key or mechanical release (except the emergency handle INSIDE THE TRUNK)? What were they thinking?No wonder KIA is picking up steam. They're not getting better (actually, the new Forte and Sorento are damn impressive). Other companies are getting worse!



As a note, neither the Kia Forte or Sorento use a key or mechanical lock to open the truck. They are all electric, just like the Focus.

Jerky_san 01/28/2010 5:47 PM
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Pei-chen 01/28/2010 5:55 PM
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Jane, what's with the tabloid headline again?

BTW, NYTimes has a much better coverage on why the pedal might stick.

Parrdacc 01/28/2010 6:07 PM
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Pei-chen 01/28/2010 6:07 PM
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kingnoobe 01/28/2010 6:12 PM
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-4+

If somebody dies because their accelerator gets stuck they shouldn't have been driving in the first place.

Don't get me wrong Toyota should be held accountable, but seriously learn to drive already.

jerther 01/28/2010 6:24 PM
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Sticking gas pedal happened to me once, 4 years ago on my 1988 GMC Sierra. It was cold as hell outside and the throttle body plate got frozen open. A couple of drops of lock de-icer and it was good to go. But I almost had an heart attack, I'm not used to hear such an engine rev so fast! Had it happened in traffic, it would certainly have been dangerous!

Parrdacc 01/28/2010 6:39 PM
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Jerther :
Sticking gas pedal happened to me once, 4 years ago on my 1988 GMC Sierra. It was cold as hell outside and the throttle body plate got frozen open. A couple of drops of lock de-icer and it was good to go. But I almost had an heart attack, I'm not used to hear such an engine rev so fast! Had it happened in traffic, it would certainly have been dangerous!



My exp. never had a gas pedal sticking, hope I never do, but did have brake failure. Had brakes then 10 minutes later no brakes, thank God for the emergency brake. Like you luckily it was on a country road and not in traffic.

meat81 01/28/2010 6:40 PM
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cookoy 01/28/2010 6:40 PM
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Can I quote this "Toyota: If Your Car Speeds Up, Keep Driving" if the cop asks why i hit the car in front of me? :)
Seriously hope Toyota can remedy the problem ASAP. I drive a Toyota but fortunately not one of those affected models.

MrKKBB 01/28/2010 6:46 PM
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[citation][nom]Parrdacc[/nom]"•

"• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine."Should this not be considered the first step? In a manual this can be done easily by pushing in the clutch and putting it into neutral. With an automatic I would think it would be more difficult and could cause massive transmission failure that could result in not even being able to get it in neutral."

No, in an automatic, you can shift to N with your gear selector just by pushing down you don't even need to press the button. And no, there won't be a transmission failure. One should always shift to Neutral, put on your hazard lights and break in this case, once you have the car under control and sufficiently slowed -- you can kill the engine if pedal is still stuck.

Anonymous 01/28/2010 6:51 PM
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@ ParrDacc...
You seriously have no clue on what your talking about...
All cars a designed to brake even if the gas is full throttle.
who cares if your heat up the discs or pads.. its life or death my friend... I can stop my 220+ HP WRX while giving FULL GAS and applying brake.. I've tested it and its a common technique in track lapping/rally ( its called left foot braking)

Next: Shifting from D to N on a Automatic even while giving gas while cause absolutely NO damage to the transmission because its actually GETTING shifted to neutral.(your removing the load) Doing the opposite.. N to D on full throttle is asking for trouble

And concerning the E-Brake.. THIS WILL NEVER STOP YOU..it will take a very long time to slow you down.. plus if gas is being applied.. don't even think it will slow you down.. not if the car is turned to off... and you try your e-brake.. for a normal person.. its asking for trouble because the rear CAN lock... and if it does.. nto alot of people remember to keep pushing on the e-brake putton to release pressure.. and since you turned the car off.. maybe to even locked the steering if you went pass ACC.. so in other words.. DO NOT TOUCH the e-brake... first thing is getting on the brakes! all these cars have ABS.. so DO NOT PUMP... press the hardest you can..and look in the direction you want to go.


Parrdacc 01/28/2010 6:53 PM
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MrKKBB :
[citation][nom]Parrdacc[/nom]"• "• Shift the transmission gear selector to the Neutral (N) position and use the brakes to make a controlled stop at the side of the road and turn off the engine."Should this not be considered the first step? In a manual this can be done easily by pushing in the clutch and putting it into neutral. With an automatic I would think it would be more difficult and could cause massive transmission failure that could result in not even being able to get it in neutral." No, in an automatic, you can shift to N with your gear selector just by pushing down you don't even need to press the button. And no, there won't be a transmission failure. One should always shift to Neutral, put on your hazard lights and break in this case, once you have the car under control and sufficiently slowed -- you can kill the engine if pedal is still stuck.



Okay, good to know. Never owned an automatic in my life as a matter of fact never even driven one. Raised on manuals. Thx for the info.

one-shot 01/28/2010 6:58 PM
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tsnorquist 01/28/2010 6:58 PM
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It's a sad day when people have to be told to "apply pressure to the brake" "turn ignition to acc".... "put car/truck in neutral".

Maybe we should recall drivers in this country and not the cars/trucks.

omnimodis78 01/28/2010 7:01 PM
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chripuck 01/28/2010 7:10 PM
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Jerky_san :
Ignorance is bliss i suppose.. The Japanese gave FAIR warning and it was ignored/hidden to give the US a chance to enter the war. If you paid attention in history you'd know they sent a warning of attack before their attack and the US "dropped" the ball if you want to call it that..



Hey look honey, another one of those "the government is out to get us" types. I'm sure he also thinks our government wanted the nigerian man to blow up that plane last Christmas too. What's that you say honey? You think the vital information got lost in the oversized beuracracy that is our government? That would never happen....

gtvr 01/28/2010 7:13 PM
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Toyota's quality is NOT what it once was. Reputation takes a while to change, but I think they're headed that way.

The Schnoz 01/28/2010 7:14 PM
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jomofro39 :
This is payback for Hiroshima. jk, but I had to type it. Sucks for Toyota, they normally do very well in their quality control.


Funny, I thought Hiroshima was payback for Pearl Harbor.

Now we just need to pay Michael Bay back for "Pearl Harbor".

barker 01/28/2010 7:16 PM
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I thought they announced that no one has died from this issue??