eBay Eliminates Negative Feedback for Sellers

The day has finally come where eBay sellers can no longer leave negative or neutral feedback for buyers, while buyers can continue to leave whatever feedback is warranted for the seller.

eBay originally announced this plan in January and set off a flood of negative criticism from sellers and talks of boycott began swirling. Sellers expressed that the new rules unfairly gave buyers more power and negates free speech. While eBay does recognize that the new policy will raise red flags for some sellers, the end results will improve the overall eBay experience.

"We’ve heard some complaints [from sellers], and we’ll probably hear some even louder complaints [after the changes go live], but we believe that the overall marketplace will be better and healthier for it," said Brian Burke, eBay director of global feedback policy. “The goal is to hold buyers accountable in the marketplace and to hold sellers accountable in the marketplace.”

eBay originally stated the reason for the change was that the previous system prevented buyers from leaving honest feedback since they feared retaliation from sellers, if a negative comment was left. "What we discovered through research was that any negative feedback that the buyer gets reduces their purchasing or willingness to purchase within the marketplace," said Burke.

Some believe this tactic was implemented to help create a buyer’s environment to help boost traffic to the auction site due to recent lack luster numbers. Whatever the case may be the auction site will try its best in filtering unscrupulous buyers leaving negative feedback by penalizing or banning the buyers from the auction site. However, it may not be enough to swing sellers back, as many are beginning to find alternatives.

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24 comments
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  • bittoe
    That has been my beef for a while. I have a perfect buyer (and seller) rating. I bought a motorcycle helmet from a "power" seller, paid that day and when I received the item it was in its original retail box, rattling around loose with no cushion or padding, not even newspaper. The box was never meant to be shipped. Thankfully the item arrived undamaged, but rather than leave negative feedback (considering I paid extra for shipping AND handling) for fear of retaliation, I left none.

    This has been a long time coming. I am glad for it.
    -4
  • bittoe
    That has been my beef for a while. I have a perfect buyer (and seller) rating. I bought a motorcycle helmet from a "power" seller, paid that day and when I received the item it was in its original retail box, rattling around loose with no cushion or padding, not even newspaper. The box was never meant to be shipped. Thankfully the item arrived undamaged, but rather than leave negative feedback (considering I paid extra for shipping AND handling) for fear of retaliation, I left none.

    This has been a long time coming. I am glad for it.
    1
  • Anonymous
    I quit buying stuff on eBay years ago because of this. What I disliked about the system most was eBay would refuse to intervene when the seller blatantly lied and said I was a slow payer after I complained that they had not sent me what I ordered (I had payed the moment I won the auction). I could prove the seller was lying because of the paypal receipt, but when I e-mailed ebay the only thing that was noted was that we could both withdraw our feedback. Half the reason I will no longer use eBay is because of the way they handled the situation.
    2