Sign in with
Sign up | Sign in

PayPal Users Massively Overcharged for Mac OS X Lion

By - Source: MacRumors | B 63 comments
Tags :

Some Apple users that paid for their OS X Lion upgrades via PayPal have been charged thousands of dollars by accident.

It seems a little blunder has seen customers buying Apple's latest OS X update charged more than once for their purchase. Unfortunately for users stuck on the receiving end of this mistake, neither Apple nor PayPal appears to be owning up to the mistake.

MacRumors reports that John Christman purchased OS X Lion on July 23, and paid $31.79 after sales tax. His PayPal account was then charged an additional 121 times, for a grand total of $3,878.40. However, when he contacted both Apple and PayPal, each pointed the finger of blame at the other. He's not alone, either. MacRumors points to a discussion thread on Apple's support pages that is filled with people that experienced something similar.

"I purchsed OS X Lion from the app store and now paypal statement shows that itunes store charged me 20 times more, a total of $599.80," user Abhas writes. "Please help, what am I supposed to do. I already talked with paypal and they said they will look and I emailed apple customer service, no reply yet."

Abhas includes a screenshot that shows each additional iTunes charge.

Another user said that though Apple has refunded the extra charges, they will still have to wait a few days for refunds to be lodged with their bank.

"All the charges ended up in my bank account today and overdrafted it and incurred fees," writes Teknikks. "Now have to wait days for the refunds to take effect and more days to put them back in my bank account," he continued. "App Store agents have told me this is now a known issue and Apple is investigating the specific causes.  So far they can only blame an overload in their automated payment system from all the Lion downloads..."

While Apple is blaming an overloaded payment system, there are other theories. John Christman, the user that was charged 121 times, believes it might have something to do with Apple's iCloud feature that allows iTunes to automatically download previous purchases. 

"I fresh installed Lion, because the upgrade caused a lot of problems. My system needed as fresh start anyway," he told MacRumors. "I logged into our developer account and got the latest iTunes Beta, and installed it. iTunes has a cool new feature to download all your purchased apps for you.
I clicked download all," he continued, adding, "As each download started it charged me $31.79. Some apps came fast, some took longer, but the timing was directly related to when a new app started to download."

Christman says that though the items say 'refunded' in his account, this isn't the case.

"Apple claims there was only one transaction. When I told PayPal to dispute them, they closed the cases and marked the items as refunded on the 23rd. Bear in mind all this money was taken and never returned yet."

Have you had issues with being charged multiple times for OS X Lion? Let us know your story in the comments below!

Discuss
Ask a Category Expert

Create a new thread in the Streaming Video & TVs forum about this subject

Example: Notebook, Android, SSD hard drive

This thread is closed for comments
Top Comments
  • 45 Hide
    The Greater Good , July 30, 2011 4:15 PM
    I thought Mac users liked paying for for less. No one should be complaining about this.
  • 38 Hide
    campb292 , July 30, 2011 4:24 PM
    Wait, the programmers over at Apple couldn't make this mistake, they are genius! It must be a FEATURE!!!! HAAHHAH
  • 32 Hide
    bv90andy , July 30, 2011 4:36 PM
    Now the other news that Apple has 70 billion in cash makes sense.
Other Comments
    Display all 63 comments.
  • 45 Hide
    The Greater Good , July 30, 2011 4:15 PM
    I thought Mac users liked paying for for less. No one should be complaining about this.
  • 38 Hide
    campb292 , July 30, 2011 4:24 PM
    Wait, the programmers over at Apple couldn't make this mistake, they are genius! It must be a FEATURE!!!! HAAHHAH
  • 0 Hide
    t_wilson , July 30, 2011 4:27 PM
    The Greater GoodI thought Mac users liked paying more for less. No one should be complaining about this.

    Great... jaja
  • 23 Hide
    Anonymous , July 30, 2011 4:33 PM
    this is a real apple innovation!! new ways of taking your money for nothing!!
  • 28 Hide
    NuclearShadow , July 30, 2011 4:35 PM
    Should of read the terms of agreement. It clearly states in article 54 paragraph, 13,
    in a microscopic font size that Apple has the right to choose to charge more than its listed price at anytime and that you surrender all assets including your soul over to Apple.

    Now if you excuse me its time for me to face the direction of the Apple HQ and pray to our Lord Steve Jobs.
  • 32 Hide
    bv90andy , July 30, 2011 4:36 PM
    Now the other news that Apple has 70 billion in cash makes sense.
  • 21 Hide
    bgaimur , July 30, 2011 4:43 PM
    At least they've pre-ordered the next 20 service pac-- I mean OS iterations from Apple.
  • -4 Hide
    plznote , July 30, 2011 4:44 PM
    lul
  • 29 Hide
    4745454b , July 30, 2011 4:53 PM
    You're buying it wrong?
  • 9 Hide
    pinkeyes , July 30, 2011 5:02 PM
    Sue: for the overpayment, refund of any penalties levied by your bank, the negative impact said penalties will have on your credit report, and demand interest.
  • 16 Hide
    Lekko , July 30, 2011 5:03 PM
    Your money? Now you see it, now you don't! It's magical!
  • 6 Hide
    kilo_17 , July 30, 2011 5:08 PM
    One can only dream of Windows costing $31.79.....
  • 26 Hide
    Prey , July 30, 2011 5:21 PM
    kilo_17One can only dream of Windows costing $31.79.....

    Apparently one can only dream of OS X Lion costing that much too
  • 24 Hide
    SpartanStang14 , July 30, 2011 5:28 PM
    kilo_17One can only dream of Windows costing $31.79.....


    One can only dream of Win 7 SP1 costing $0.00...

    oh wait...
  • 22 Hide
    jhansonxi , July 30, 2011 5:47 PM
    SpartanStang14One can only dream of Win 7 SP1 costing $0.00...oh wait...
    One can only dream of a Linux distribution costing more than $0.
  • 22 Hide
    chronicbint , July 30, 2011 5:55 PM
    One can only dream of Linux actually being useful outside nerdsville.
  • 3 Hide
    cloakster , July 30, 2011 6:00 PM
    kilo_17One can only dream of Windows costing $31.79.....


    Already does cost lower than that... :) 
  • 0 Hide
    christop , July 30, 2011 6:09 PM
    opps..
  • 2 Hide
    Jay_83 , July 30, 2011 6:19 PM
    It just works.
Display more comments
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS