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Warning: New Wii Update May Brick Consoles

- By - Source : Tom's Guide US

The latest Wii firmware update addresses hackers but also bricks legit consoles. Go Nintendo go!

Nintendo Wii owners who received notification that a new firmware update (4.2) is available need to hold off on upgrading. The company recently released the update to address those who were running the Homebrew Channel, a modification that enables users to load applications not sold by Nintendo. The special channel appears as a standard icon on the Wii interface, and once loaded, will display a list of applications loaded on the SD card.

But the drawback to the new firmware update is twofold: it disables the Homebrew Channel, locking hackers out of their naughty, unofficial applications. The update also "bricks" legitimate Wii consoles, leaving them utterly dead in the water, a brick of metal and plastic so to speak. Nintendo's technical support forum is currently lit up with reports that consoles are locking up while downloading the update, and will not reboot when unplugged and restarted; NeoGAF is also listing similar reports, with "non-HBC" Wii owners claiming "bricking" as well.

"The problem appears to lie with an incredibly shoddily programmed update to boot2 of the Wii," reads this forum announcement on NeoGAF. "boot2 is basically the area that "starts up" the Wii. According to the people who have developed HBC, the code for Nintendo's updated boot2 is prone to making write errors, therefore making the possibility of bricking your Wii extremely high, whether or not you have ever hacked or modified your Wii."

Nintendo tech support is telling consumers with out-of-warranty consoles that the cost of repairs will have to come out of their pocket, however Nintendo officials have remained quiet in regards to the overall infliction caused by the update. However, if this becomes another "red ring of death" situation, Nintendo may change its mind and fix "bricked" consoles on the company dime instead.

In the meantime, don't install the update, and stay tuned for more info.

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AIstudio 10/01/2009 5:52 PM
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I cannot beleive in this day and age that companies can screw up your equipment like this and expect you to pay for repairs. Even if your equipment is out of warranty.
It was caused solely by there action and nothing else.
I am sure in a court of law that this is unacceptable and borders on malicious!!!!!
Just my 2 quids worth

koss64 10/01/2009 6:14 PM
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Im thinking of getting a Wii for me and my girlfriend, ill definatly keep an eye on this.

zerapio 10/01/2009 6:15 PM
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AIstudio :
It was caused solely by there action and nothing else.


I don't think the company is acting maliciously at the moment. Nintendo probably needs to do an internal investigation to find out if they're at fault or not. It seems that's the case and I believe that Nintendo, like Microsoft, will end up covering this issue on their dime.

shadowkazama 10/01/2009 6:17 PM
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Please tell me they are taking the "update" off line until this is fixed. I can see a class action suit beginning to boil, unless they start to handle it better. :(

erichlund 10/01/2009 6:22 PM
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Nothing new. Sony "bricked" my PS3, then wanted $150 to fix it. I spent the $150 on a Blue Ray player, and the PS3 is in the closet, where it will stay until I probably decide to take it to the electronics recycle center. Don't like the classic "game" controllers, so I'm just going to be a PC gamer.

jgiron 10/01/2009 6:23 PM
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So Nintendo pushes out an update, breaks it's own product (the Wii) and the consumer has to pay to get it fixed? I sense the beginning of a lawsuit.

Because if they can do this any company can. Your precious cell phones would become useless paper-weights and your computers becomes garbage.

rooket 10/01/2009 6:28 PM
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Hmm two howevers in the last paragraph. I think I wouldn't write an article that way.

Anyways this update also blocks people out of the USB iso loader but I think people were launching that through homebrew channel.

Silly Nintendo will never learn though. Just let people do what they want with hardware they bought. My wii just sits because the updates make the piece of junk work worse every time there's an update coming out. There's much, much better consoles to buy than a wii.

tmax 10/01/2009 6:30 PM
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I downloaded the software with no issue. I must have been lucky.

D_Kuhn 10/01/2009 6:34 PM
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We're so upset that anyone out there would actually do something COOL with a Wii that we're going to poop out a shoddy patch to end any and all coolness... and if we brick a few Wii's in the process - well it's WORTH it!

ssalim 10/01/2009 6:40 PM
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They better pay for bricked legit customers for their stupid update, no matter their warranty status.

tayb 10/01/2009 7:03 PM
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Bricked my Wii. Thought nothing of updating the Wii why in the world would I go online to make sure it wouldn't brick it before downloading a simple freaking update? I guaran-damn-tee you that I will not be paying a penny to fix this machine and if I don't have a working console back in my apartment within 30 days, free of charge, there will be a lawsuit.

Right now my call is being "escalated" to someone higher up because I put up a humongous stink when I was to pay to fix what Nintendo did to my console.

TheViper 10/01/2009 7:04 PM
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Quote :Nintendo tech support is telling consumers with out-of-warranty consoles that the cost of repairs will have to come out of their pocket


No they are not.
Quote :
Hello,


Some of you have reported problems with your Wii console after updating to the Wii System Menu 4.2. The symptoms most people are describing usually occur when the Wii has been modified. However, some of you also mention your system has never been modified.



We'd like to help get your system working properly again. If you're experiencing problems with your Wii console after downloading Wii System Menu 4.2, and you believe your system has not been modified, please give us a call. If we find that you have a normal system and the update caused your system to not work, we'll repair it at no charge.

Please call our Customer Service Department at your earliest convenience, 1-800-255-3700. We are open 6 AM to 7 PM, Pacific Time, 7 days a week.



Thank you,
NOA_Tech_Jane


Come on Tom's. First the snide "Go Nintendo Go" remark and then flat out lying about the repair fee.

soldier37 10/01/2009 7:05 PM
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tayb 10/01/2009 7:15 PM
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TheViper :
No they are not. Come on Tom's. First the snide "Go Nintendo Go" remark and then flat out lying about the repair fee.



Well that right there is pretty f-ing ridiculous considering I was just told there would be a charge to have my console repaired. Maybe they need to send out that email to all of their customer service reps. Good to know at least but that would have saved me ten minutes of yelling on the phone.

Anonymous 10/01/2009 7:25 PM
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Quote :If we find that you have a normal system and the update caused your system to not work, we'll repair it at no charge.


Translation: if we feel like repairing your console, we will. Otherwise, we will blame it on you.

Since they are making the determination of whether it was modded or not, and they are the ones that will have to pay to fix it, what motivation do they have to admit it wasn't modded?

-Dan

CChick 10/01/2009 7:27 PM
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koss64 :
Im thinking of getting a Wii for me and my girlfriend, ill definatly keep an eye on this.



Your girlfriend should dump you for your stupidity

CChick 10/01/2009 7:28 PM
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Major7up 10/01/2009 7:31 PM
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I have not updated mine, have not even used it for over a year, been sitting on the shelf in favor of my xbox 360. If I had updated it though and it became bricked I would be suing nintendo. There is a reasonable expectation from consumers that updates released by nintendo directly will improve their devices and no break them. They cannot expect us to pay for their mistakes.

warmon6 10/01/2009 8:17 PM
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Well luckily i not having this problem. Although next time I'll be more careful before uploading the update right away.

ssalim 10/01/2009 8:29 PM
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Never had a wii. It's a gamecube with new toy and face but hefty price albeit recent $50 price cut. I'll stick with my PC and X360.

techguy378 10/01/2009 8:52 PM
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Say what? Nintendo doesn't allow people to install apps not sold by Nintendo? I can install whatever apps I want on my PS3 even if they're not sold by Sony. This is not a hack of any kind and is fully supported by Sony.

gamerjames 10/01/2009 8:55 PM
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[citation][nom]rooket[/nom]Hmm two howevers in the last paragraph. I think I wouldn't write an article that way.citation]

I don't think I'd write a sentence that way.

RicardoK 10/01/2009 9:04 PM
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I do own a console repair shop and I've seen 6 of those bricks. We see ERROR #003, as if the consoles were modded in some way and "banned", but the real issue is that those were legitimate users that bought the consoles no less than a month ago. BTW, all the bricked wiis were KOREAN Wii's. So, it seems that the brick IS caused by nintendo, not because the user (no, the wii's weren't modded/softmodded)..

ricdiculus 10/01/2009 9:59 PM
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erichlund :
Nothing new. Sony "bricked" my PS3, then wanted $150 to fix it. I spent the $150 on a Blue Ray player, and the PS3 is in the closet, where it will stay until I probably decide to take it to the electronics recycle center. Don't like the classic "game" controllers, so I'm just going to be a PC gamer.


Hey ummm, Can I have it??

spanspace 10/01/2009 10:01 PM
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TheViper :
No they are not. Come on Tom's. First the snide "Go Nintendo Go" remark and then flat out lying about the repair fee.



Viper the "repair" is free. They didn't say shipping to them is free.

WheelsOfConfusion 10/01/2009 11:21 PM
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techguy378 :
Say what? Nintendo doesn't allow people to install apps not sold by Nintendo? I can install whatever apps I want on my PS3 even if they're not sold by Sony. This is not a hack of any kind and is fully supported by Sony.


Then again, look at the PSP. Homebrewers have been the target of constant firmware updates locking them out.
My idealistic side asks: Why can't console makers let homebrew be?
My realistic side responds: Probably because publishers have a fear of piracy running rampant on consoles like they say they do on the PC side of gaming.

inmytaxi 10/02/2009 12:06 PM
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I was going to buy one for a friend when it went under 200. Given Nintendo's response, I think I'll not buy one at all.

RahBoT 10/02/2009 1:11 AM
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LOL I think that is the funniest Thing to do I have read on Tom's I love it if you buy an Xbox 360 or Wii your looking at getting a brick instead of a gaming machine.

the_krasno 10/02/2009 3:16 AM
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That's why I never update anything immediately.

It saved me the horrors of Catalyst 9.9. If I had a Wii, it would have saved me too.

I always wait for someone else to do it, since if it goes bad I will know what NOT to update.

matt87_50 10/02/2009 5:33 AM
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it is completely unacceptable when implementing an update system, not to have a failsafe, some switch on the back of the console for instance that resets it to factory defaults. if Nintendo haven't been bothered to implement this, it should be their responsibility to fix any bricked consoles, warranty or not.

alabasterboy 10/02/2009 6:24 AM
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Downloaded/Installed without issue.