Microsoft: Xbox 360 Fails a 'Thing of the Past'
Source: Tom's Guide US | Keywords: Microsoft, Xbox, Console, Failure, RRoD | Themes: Digital Entertainment
Microsoft's Aaron Greenberg really things the Xbox 360 hardware failures are a thing of the past.
Earlier today, GameSpot spoke with Microsoft's Aaron Greenberg, the director of product management for Xbox Live and the Xbox 360 console, in regards to recent numbers generated by a Game Informer survey. According to the magazine, 54.2-percent of 5,000 subscribers surveyed said they had at least one Xbox 360 console fail, and 41.2-percent claiming at least two hardware failures.
But according to GameSpot, Greenberg didn't discuss specifics on current failure rates in their conversation, but did admit that the company suffered problems with early production lines. Now things are different with the newer models going into production, with lower-heat chips and better cooling.
That's fine and great, but that doesn't solve the inconvenience consumers are facing with purchased consoles now. Although Microsoft has extended the warranty to three years, covering both the Red Ring of Death failure and the E74 error, is it worth sending back the machine for repairs? No, Microsoft should replace the defective product with a new, improved model, end of story.
Still, Greenberg says that Microsoft is standing by the quality of its console despite the problems, and will even make it right by fixing the problem at no cost to the consumer. "But at the same time, we've been working hard to make improvements in the products we're currently making, so I really feel like most of this is well behind us," he said.
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Pushing your personal agenda again. Man, I thought you would have learned after all the wonderful feedback on your last story about the 360 . . .
reading this makes me glad i never bought one of these game consoles.
i would never buy one with these rates of failure.
That's it, I see no amount of backlash against your personal vendetta is enough, I'm gone and I hope enough other people leave that Tom's realizes what a liability you are.
Microsoft's Aaron Greenberg really things the Xbox 360 hardware failures are a thing of the past.
things -> thinks
'No, Microsoft should replace the defective product with a new, improved model, end of story.'
Kevin, is this your blog or is it news article?
Start all of your articles with a large, bold "OP/ED" disclosure. You are not a journalist.
Kevin, I'll be honest with you. QUIT BEFORE IT'S TO LATE TO ESCAPE BEING THE TOM'S HARDWARE IMBECILE!
I don't see why people get so upset with this article. Although I can agree with most that a personal issue should not affect the objectivity of an article, I must however say that I believe he is absolutely correct in his 'request'.
This kind of product quality shouldn't be accepted by anyone. I can't understand how people think it's "ok" to have 5 or 6 consoles repaired. What happens when you run out of warranty and it keeps breaking down? Would you really be happy paying for another console? C'mon.
I know a guy that repairs RRoD and he claims that if it breaks after he fixes it, he'll fix it again for free. I've had my x360 (bought refurb) for almost a year and it hasn't given me any problem what so ever.
I don't see why people get so upset with this article. Although I can agree with most that a personal issue should not affect the objectivity of an article, I must however say that I believe he is absolutely correct in his 'request'.This kind of product quality shouldn't be accepted by anyone. I can't understand how people think it's "ok" to have 5 or 6 consoles repaired. What happens when you run out of warranty and it keeps breaking down? Would you really be happy paying for another console? C'mon.
Refer to the article he wrote yesterday:
http://www.tomsguide.com/us/Xbox-3 [...] -4527.html
He has no journalistic integrity and reports his opinions as news. Even if he is right in this instance, how do you know he will be the next time? Do you really want your news mixed with his take on it? Where does he draw the line? Maybe next time he just misquotes someone on purpose to suit his agenda. Writing like this lacks credibility, thus the uproar about it.
...ummm....WTF???.....that's just wrong.
Mr. Parrish get your self educated.
Oh and nice work with the 8500Mhz RAM announcement: http://www.tomshardware.com/news/P [...] ,8543.html
I would question the accuracy of that poll. And the article doesn't present any hard evidence to verify if this is accurate.
I own a 360 and haven't had a problem with it. And in the 3 years that it has been produced, that is a lot of time for Microsoft to make additional improvements to the production of the unit.
It's a slow news day. Give the man a break.
the Red Ring of Death failure and the E74 error are not the only problem.
i bought on of the first xbox 360's and sadly the dvd player failed shortly after the warrantee exprired because the little magnet on top of the drive the hold the platter fell out. I called microsoft and they refused to repair it unless i paid them over $100! I googled the problem and found all i had to do was take the unit apart, voiding my non existant warrantee, and just apply a little glue. taking the unit apart without proper tools was not fun at all, but once i got it open and glued the magnet back on with some crazy glue its run just great.
more than one of my friends have gone through 3-4 xbox 360's! one of them just switched to ps3 because their last repaired unit was starting to fail and they had had enough. basically if you have paid them $60/yr to extend the warrantee when it breaks you have to pay microsoft $150+s&h and wait 4-8 weeks and then they give you an old fixed up one and a 1 yr warrantee that doesn't last long, about a year or less, before it breaks and the cycle repeats.
Even if the poll is incorrect, why on earth that xbox360's failure is 5 folds higher than other consoles?
Even if the failure rate is at 10%, it's still unbelievable. Imagine if this product is your car, your tv, your house, your speakers, your snowblower, your grill, your computer.
If this kind of failure happens to any products listed above, you'd probably expect a recall of some kind. But no... xbox360 is so elite that it can be above all the other products. Oh no, not above, I really mean below the average quality.
It's hard to believe why poeple would put up with a product with such poor quality.
I own a 360 and haven't had a problem with it. And in the 3 years that it has been produced, that is a lot of time for Microsoft to make additional improvements to the production of the unit.
the % is 54%, so I guess your part of that minority 46% which of course gives you a heavily biased opinion. jesus it's like fanboys on TH can't take one small bit of criticism. another reason why PC World is better. no retarded fanboys to defend a product thats manufactured horribly.
I'm on my 4th x360. About half the time I put a game in, it tells me "I'm sorry, but to play this disc, please insert it into an Xbox 360".
The only reason I put up with this crap? Xbox has all the games. The Wii's library consists of party-game wagglefests, and the few exclusives that the PS3 has just aren't worth the cost of entry.
I am appalled by the lack of oversight by TH over its low level employees (Im assuming Kevin Parrish is an intern or new hire).
It is very unfortunate that great articles coming from such people as Achim Rous or Patrick Schmid on this website must be associated with Kevin's name. I wounder if either of those two ever read one of Kevin's blogs...errrm, news articles on here.
Hhmm... I really hate to jump on the band-wagon here, but this and yesterdays article are pretty absurd in terms of bias. I'm not sure what you have against the 360 or microsoft...I take that back it's obvious that yours broke on you...either way though, I've been quite happy with mine, even after 2 failures. You really should keep your own opinion out of your articles, I'll take this one with a grain of salt...and yesterdays with a heaping spoonful.
Yeah, cuz if it failed 5 seconds ago that's the past so what I said still counts
just wrap it in some towels for 20 minutes and it's fine
there's way too many typos in tom's articles lately.
its just the ps3 fanboys that complain about the 360. mines failed once but i still recon its better then my ps3 because of its games (ps3s exclusive library is kinda bland, minus mgs4 & lbp of course)
"54.2-percent of 5,000 subscribers surveyed said they had at least one Xbox 360 console fail, and 41.2-percent claiming at least two hardware failures."
And all that answered were not only age and stupidity verified, but also indeed owners ALL of them of 360's and none also fanboys rating out of their asses. Whata joke. nuff said. Some should be capable to think for themselves. This is just too funny that keeps going around and noone has said shit about it from MS. Im wondering why.. o.O
anyone understand what davisorle said lol
I was in the store today and the games were pretty much identical for both systems. The PS3 game numbers are equaling out now so the crapbox 360 owners will not be able to say the 360 has all the games. I guess they can say they can get Halo 6 or 7 as MS keeps milking it out for every penny they can.
I don't see why people get so upset with this article. Although I can agree with most that a personal issue should not affect the objectivity of an article, I must however say that I believe he is absolutely correct in his 'request'.This kind of product quality shouldn't be accepted by anyone. I can't understand how people think it's "ok" to have 5 or 6 consoles repaired. What happens when you run out of warranty and it keeps breaking down? Would you really be happy paying for another console? C'mon.
We're not "ok" with it, but we just have to deal with it. I'm on my 4th Xbox myself, but there's really nothing I can do. For me, the 360 has the best games, so I'm not gonna switch to the PS3 because I couldn't play for two and a half weeks At the same time I can't afford to drop $300 on a better version, so I'm forced to just put up with it and get these doomed-to-fail "repaired" consoles.
I am appalled by the lack of oversight by TH over its low level employees (Im assuming Kevin Parrish is an intern or new hire). It is very unfortunate that great articles coming from such people as Achim Rous or Patrick Schmid on this website must be associated with Kevin's name. I wounder if either of those two ever read one of Kevin's blogs...errrm, news articles on here.
Agreed.
I also want to add Jane McEntegarth to this list. Her news (if one can call all that gossip and irrelevant notes she post here as news) often include her biased comments and frustrations plus a ton of typos to boot.
Thanks to people like them, quality in this site has gone all the way south.
Hey, it breaks, they fix it free and ship it fast, I'm good.
I like my 360.
This news has been on gamespot for almost a week...
A lot of fanboys complaining about article because it suggests xbox 360 failure is a bad thing, even though almost all of them have said they've had at least one xbox fail on them.