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Netflix just expanded its password-sharing crackdown — here’s what you need to know

Netflix on TV with remote control in foreground
(Image credit: Shutterstock)

It’s no secret that Netflix wants to crack down on password sharing. The company has already kicked off a trial system in a handful of countries, and it seems the crackdown might actually be working. Now the streamer has revealed that this testing will be expanding to more countries, and has revealed (opens in new tab) how the whole process is supposed to work.

The crackdown takes the form of a new feature called “add extra member” in some countries or “add a home” in others. This test is already live in Chile, Costa Rica and Peru, and starting next month it’ll go live in Argentina, Dominican Republic, El Salvador and Honduras. 

According to Netflix the idea is that each account is associated with a single home. If you want to start adding more homes, you’ll be prompted to pay an extra $3 a month. This is how Netflix is reacting to a user exodus, as Netflix just lost nearly 1 million subscribers.

Netflix being Netflix, there are limits based on what kind of plan you subscribe to. You can add one extra home on Basic, two on Standard and up to three more on Premium. All priced at $3 a home.

Netflix also confirmed that travel is involved, so users will continue to be able to stream when you’re not actually at home — provided you use a laptop or mobile device. Which is where the complications are likely to arise. Because how does Netflix differentiate between someone traveling away from home and genuine account sharing?

According to a support page for the Honduras test (opens in new tab), Netflix determines your home base with various bits of information including “IP addresses, device IDs, and account activity.” If Netflix detects that you are watching on a TV away from home, it’ll prompt you to pay the extra $3 a month. If you don’t, or you're away from home for a genuine reason, you’ll only be able to watch Netflix there for two weeks.

After that period the TV’s access will be blocked until you add an extra home, or sign up for your own account. However, homes can be managed in the account settings, so if you move permanently you can change your homebase.

Netflix also confirms that a “home” is a single physical location, though that’s an overly simplistic explanation if you ask us. Families aren’t always that nuclear, even when you discount the figurative families like the main cast of the Fast and Furious movies.

Some kids split time between parents, and as we head into the fall other kids will be returning to college. They’re still part of their parents’ households, even if they’re not physically there all 52 weeks of the year.

Of course, we can already see one potential workaround to this whole scenario. The Honduras support page only places time limits on TV viewing outside your home. No such limit is mentioned for laptops and mobile devices, suggesting it may be possible to circumvent this daft endeavor by not using a TV. But we can’t say for sure until people start stress-testing the limits of what Netflix will allow.

But push people hard enough and they might just end up canceling their accounts entirely. It already happened in initial testing, for a multitude of reasons. It’s hard to imagine people were happy about the service trying to charge more for something it once encouraged

How the mighty have fallen. Netflix used to be the alpha of the streaming pack, but it seems that increased competition has made the company overreact in the worst possible ways. Whether that’s developing a reputation for canceling shows with no warning, moving away from binge releases in the worst possible way or making unpopular decisions that will only prove to annoy people.

Charging for account sharing is definitely one of the latter decisions, because there’s no actual benefit to the subscriber. It may be restricted to a few Central and South American countries for the time being, but it certainly looks like Netflix is looking to expand further. The only question is when, and how many people are willing to kick up a fuss when it happens.

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Tom Pritchard
Tom Pritchard

Tom is the Tom's Guide's Automotive Editor, which means he can usually be found knee deep in stats the latest and best electric cars, or checking out some sort of driving gadget. It's long way from his days as editor of Gizmodo UK, when pretty much everything was on the table. He’s usually found trying to squeeze another giant Lego set onto the shelf, draining very large cups of coffee, or complaining that Ikea won’t let him buy the stuff he really needs online. 

  • MrMakapuu
    And they wonder why they are losing subs.
    I remember getting Netflix back in the day for like $8 now for that same service they want $13?
    Plus they got 3 tiers now. Lame
    I know this is out of left field but they should follow the business model of place like In-N-Out burgers that has consistant prices and good service and of course good food. And Netflix doesnt even have the overhead of a food company and they still raise prices! Whats the saying "You reap what one sows"
    Reply
  • djgrandprix
    Something is missing. Is Netflix also disabling casting, Play to, screen mirroring, and, I dunno...HDMI?
    Don't have to be a genius to work around the mobile/laptop restriction.
    But Netflix? With ads?
    Later.
    Reply
  • RG Geiger
    This all sounds manageable to me but I don't fall into any of the senerios brought up. Right at the moment I have a good number of shows I'm watching so I feel good about my subscription. Still, I'm looking forward to the ad tier because I can always use saving a few dollars. But I'm not sure they will actually starts ads at a lower price, guess we'll find out next year.
    Reply
  • HC1Gunner
    admin said:
    Netflix's crackdown on password sharing isn't slowing down, and now we know how it's supposed to work.

    Netflix just expanded its password-sharing crackdown — here’s what you need to know : Read more
    Netflix is over, they've priced themselves right out of business, stocked has dropped like a rock. Last big rate hike, I canceled them, there are just too many other streaming services offering a better deal.
    Reply