After months of anticipation and a delayed rollout, GPT-5 finally landed for ChatGPT users; but less than 24 hours later, OpenAI is already reversing course.
The company had fully swapped out GPT-4o for its new flagship model, leaving users with no way to switch back once they logged in. But backlash from loyal fans was swift and loud, with many lamenting the loss of GPT-4o’s personality and conversational style.
Now, in a rare and rapid U-turn, CEO Sam Altman has confirmed that GPT-4o will return as a selectable option for Plus subscribers.
Wanted to provide more updates on the GPT-5 rollout and changes we are making heading into the weekend.1. We for sure underestimated how much some of the things that people like in GPT-4o matter to them, even if GPT-5 performs better in most ways.2. Users have very different…August 8, 2025
Why the sudden reversal?
GPT-5’s debut came with promises of better reasoning, faster coding assistance and improved long-form writing.
But almost immediately, loyal GPT-4o users began voicing their disappointment. For many, GPT-5’s personality felt “colder” and more mechanical, even if it outperformed in certain technical tasks.
On Reddit, threads with hundreds of comments compared GPT-4o’s removal to “losing a trusted friend,” while others described GPT-5 as “efficient but soulless.” X (formerly Twitter) lit up with pleas for GPT-4o’s return. A few even said they’d cancel their subscriptions if it wasn’t restored.
He confirmed that GPT-4o would be reinstated for Plus subscribers, though its long-term availability will depend on how many people actually use it going forward.
Why users care so much
The backlash highlights a growing truth in AI adoption: performance isn’t everything. Many users build a sense of trust and familiarity with a specific model’s tone, pacing and way of “thinking.”
GPT-4o had developed a reputation for being warmer, more conversational and more relatable than its successors. This shift also underscores how AI is a daily companion for many. Changing that overnight can feel jarring, even alienating.
What this means for ChatGPT users
Model choice is back. You can once again choose GPT-4o if you prefer its tone and personality over GPT-5.
Trust matters. The decision shows OpenAI is willing to prioritize user satisfaction, not just technical benchmarks.
Personalization is the future of AI. The move may pave the way for even more customization in model selection, letting users match the AI’s personality to their needs.
Bottom line
OpenAI’s quick course correction shows the company is listening, and that emotional connection to AI matters just as much as raw performance.
For now, GPT-4o’s return offers the best of both worlds for Plus subscribers: cutting-edge GPT-5 for when you want peak capability, and GPT-4o for when you want a familiar voice.
Follow Tom's Guide on Google News to get our up-to-date news, how-tos, and reviews in your feeds. Make sure to click the Follow button.
More from Tom's Guide
- GPT-5 vs GPT-4: I tested both on 7 real-world challenges — one dominated
- Google Finance gets AI makeover — here's how to try the new chatbot, real-time data and smarter charts
- ChatGPT-5 features — here's the 5 upgrades I would try first
You must confirm your public display name before commenting
Please logout and then login again, you will then be prompted to enter your display name.
