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AT&T Says That it Has Fixed New York City

- By - Source : Tom's Guide US

AT&T: NYC OK!

A common thread in most early iPhone 4 reviews is that the device itself is fantastic, but AT&T is holding the phone back from its true potential. AT&T's (at least up till very recently) sub-par network performance in major areas such as New York City and San Francisco – also places with high percentage of iPhone users.

Well, for those of you in and around NYC, AT&T says that it has done what it can to make things right. The carrier today announced the completion of a local initiative to increase the wireless capacity of its third generation (3G) mobile broadband network in Manhattan as well as the Bronx, Brooklyn and Queens. As a result of this upgrade, customers in these areas are expected to experience improved 3G wireless voice and data connectivity and performance, especially during peak hours.

The network enhancement includes the addition of new layers of frequency (specifically, 850MHz), also known as "carriers," to more efficiently manage available spectrum and increase 3G capacity. The additions have been applied to nearly all cell sites in Manhattan and in other areas as needed throughout the Bronx, Queens and Brooklyn.

"Our goal is pretty simple: in the city that never sleeps, we're working 24/7 to make sure our customers have a great experience every time they make a call, check e-mail, download a song or video, or surf the Internet on their AT&T device," said Tom DeVito, vice president and general manager for AT&T in NY and NJ. "Adding more capacity to cell sites is just one way we are doing that."

According to AT&T's own figures, its quality in Manhattan has improved 47 percent quarter over quarter. How's it working out, New Yorkers?

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mi1ez 06/29/2010 2:20 PM
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title fail.

icepick314 06/29/2010 3:33 PM
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did AT&T REALLY added more network capacity?

I'll be willing to bet vast majority of the "fix" came from new limited bandwidth data plan and most of the users are using less data traffic over 3G network and using more wifi hotspots....

joebob2000 06/29/2010 3:36 PM
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Nothing like a nice dimensionless chart to show "things are fixed". I tried this with my wife once. Once. Also notice that the chart is "3G call quality index" in other words all they seem to be concerned with for now is that you can make a call while connected to the 3G network. Never mind being able to download data at any particular speed.

javaskull 06/29/2010 3:39 PM
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Fine, now how about teathering on my unlimited plan?

hang-the-9 06/29/2010 3:43 PM
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"AT&T Says That it Has Fixed New York City"

Whohooo! No more Rats, Panhandlers, Crime and funny smells!

Oh, wait, read the article... bit of a letdown now. I need to go smile at an icecream machine...

Tmanishere 06/29/2010 3:59 PM
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Maybe it's AT&T's attempt at population control.

christopherknapp 06/29/2010 4:01 PM
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I live in NYC. I had 6 dropped calls in the last week or so. And yes, I am holding my iPhone4 correctly.

christopherknapp 06/29/2010 4:03 PM
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icepick314 :
did AT&T REALLY added more network capacity?I'll be willing to bet vast majority of the "fix" came from new limited bandwidth data plan and most of the users are using less data traffic over 3G network and using more wifi hotspots....



While that thought process may make sense for the future, all of the current unlimited plans are still in place, that is unless the user decided to change to another plan.

For example, I had an unlimited plan, and still have an unlimited plan.

utengineer 06/29/2010 4:07 PM
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It is now the summer of 2010 and AT&T is just now fixing these issues. The connection and network issues have existed for years. FAIL

TheKurrgan 06/29/2010 4:11 PM
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I find it interesting they have added the 850 band to the towers in NYC. They *MUST* be desperate. However from a functional standpoint, it would seem to be the best step. I anticipate that there must be about 50% improvement in capacity and general availability, and very likely an increase in over all "signal strength" with the addition of the better penetrating 850 band. This allows each site to have an additional sector that overlaps with each current 1800 one, covering the same area. What this should have done is allow AT&T to add an entire new cabinet set to each site, with ability for adding more data / voice capacity for the land connection, and obviously adding the wireless capacity. Now the real interesting item will be seeing how AT&T deals with the variety of phones that "prefer" one or the other. The all mighty iPhone will use an 850 before it uses the 1800 band. While the Blackberry bold will hold on to the 1800 as long as it can, using 850 last. THey can limit max wireless connections to each sector, but some phones will have a slight delay before giving up on their preferred band. So overall I'd say there MUST be a "noticeable" improvement in NYC. Now if they'd just do this in San Francisco.

casperstouch 06/29/2010 4:15 PM
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OK, so they added more RF capacity to their towers. But, they added in the wrong direction, correct me if I'm wrong but isn't 850Mhz frequency lower then then the normal 1900Mhz frequencies in normal GSM. Or, for that matter lower then the 2100Mhz in the 3G networks. I think it should be titled AT&T added more RF capacity in NY to handle voice traffic to free up the Higherspeed Data RF.

quantum mask 06/29/2010 4:58 PM
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Tmanishere :
Maybe it's AT&T's attempt at population control.


I get it! funny!

shin0bi272 06/29/2010 6:01 PM
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I love how their graph says "performance objective" and not "0.1% calls dropped" or something that other people can read and understand as an actual numerical value... hooray for ambiguity!

noodlegts 06/29/2010 7:08 PM
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I live in NYC and I have to say AT&T's reception is lousy. I'm on Verizon and I have signal everywhere (even in some subway stations!) but my friends with AT&T get their calls dropped all the time. Lousy carrier is lousy. Obviously!

ronml 06/29/2010 7:56 PM
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We are not going bankrupt? We don't have a real unemployment rate topping 15%? They doubled our high school graduation rate to 98%? The Second Avenue Subway is up and running and construction is no longer snarling traffic and killing businesses? Al Qaeda no longer wants to nuke us?

Oh, I get it. My cell reception might work better. Just so long as I put up with ATT security breaches.

icepick314 06/29/2010 8:07 PM
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christopherknapp :
I live in NYC. I had 6 dropped calls in the last week or so. And yes, I am holding my iPhone4 correctly.



not according to Steve....

war2k9 06/29/2010 8:13 PM
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AT&T, now fix the rest of the US Cities that you service.

tharkis842 06/29/2010 8:55 PM
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I don't care what phone or gadget they support, if AT&T is behind it, im hiding from it.

mr_tuel 06/29/2010 9:01 PM
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In other news, Sprint and Verizon are beginning to roll out their 4G service, leaving AT&T in the dust. At least Sprint and Verizon phones don't have to be "held correctly" to connect to their networks!

jghidotti 06/29/2010 9:25 PM
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We need Luke Wilson to explain the graphs!

otacon72 06/29/2010 11:56 PM
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AT&T is playing with words. They didn't add any true bandwidth. A co-worker and I went right through Manhattan 2 days ago. He has his flashy new iPhone and I got my BlackBerry 9650. I had a steady 5 bars all through Manhattan....him? 3 dropped calls and he was holding it right..lol I had to use my speaker phone so we could both talk to our boss because he dropped out of the conference call...haha.

The clock is winding down for AT&T. Sprint already has it's 4G out to a few cities. Verizon will have it's LTE out to 40% of it's subscribers by the end of the year with I'm sure Sprint at about the same level by then. "The fastest 3G network"...the fastest network to the fewest people...lmao.

backin5 06/30/2010 12:18 PM
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It's not NYC that needs fixing - it's AT&T.

TheKurrgan 06/30/2010 12:19 PM
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The 850 band can do 3g as well as legacy GSM/GPRS/EDGE -- Generally there are less association spots available on it, and it wasnt used in densly populated areas for a reason, but it does seem to be about all they can do at this point. The style of system AT&T uses is far less efficient in terms of equipment space and what not VS verizon or sprint. In San Francisco thats part of the problem-- there is only so much ability a single sector can have.. Period. The only solution would be to add MORE towers, and decrease the coverage radius of each one so that fewer clients can associate to it. Verizon's system on the other hand, can do ALOT more with far less hardware. Typically, an equal sized Verizon site will have 1/3 the equipment or less. The max association count is also higher per card by a substantial amount VS AT&T. The draw back to Verizons system is that is not quite as flexible as is vs AT&T's system. Voice / Data at the same time for example.
Bottom line: AT&T is boned.

thomaslompton 06/30/2010 5:13 AM
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So 6% of the people in the US get a 50% boost...um who cares?

captaincharisma 06/30/2010 7:09 AM
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didn't AT&T already say they would be taking away the unlimited data plans from it customers? if that is the case then thats how they are going to fix it

blackened144 06/30/2010 7:10 PM
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captaincharisma :
didn't AT&T already say they would be taking away the unlimited data plans from it customers? if that is the case then thats how they are going to fix it


No, they are not taking away anything from me. I was able to keep my 30$/mo unlimited plan when I bought my iPhone4. If you are setting up new service, you will have to choose from one of the existing limited plans.