HP Envy 15 Users Suffering Blank Screens

It's HP what do you expect?

hp computers are as reliable as sabre printers.

People need to stay away from HP desktops and laptops.

^LMAO!!!! hahhhaha

I don't really "Envy" those laptop owners right now.

Does this make him the incredible hulk...only purple?

the poor guy looks like Barney.

i'm sure he's really glad he spent his money with HP.

i know i was when i found out the new versions of my puter were coming out with steel hinges.

but the broken potmetal hinge on mine? not covered under that 3year international warranty i paid for.

nowhere does it say on that expensive warranty that the hinges aren't covered. but HP says it's so... so it must be.

You HP Envy owners are stupid! Envy, HAH!

Don't YOU guys know that these are called FEATURES!!

DUH!

This is about par for the course with HP I'd say. We purchased a DL570 that ran about $42k with all the options, and the SPI board died which will cause the system to lock on boot with a red screen indicating a dump of the error, mem addresses etc. This is at the VERY beginning of the POST. Hence, no operating system has even attempted to load as the disk controller cards hadnt even been init'd yet or even the RAM test finished. I called HP to get their 24/7 8 hour response time hardware replacement support and spent over 2 hours on the phone with a retard in india trying to tell me that this screen only occurs on VMware ESX server and that the problem was with software. (This machine is running Windows Server 2003 btw, and I told him this at least 50 times)
But it was a lost cause. In the end I had to insult him AND HIS SUPERVISOR to get some intelligent life, which finally agreed to send a support tech out, who arrive from the local depot which is 3 1/2 hours away, with the part they TOLD him he needed and was not allowed to bring others, to arrive and know IMMEDIATELY from the screen he was looking at what the problem was and couldnt understand why the moron on the other end of the phone in india couldnt get what was going on.
So HP support is jacked to say the least, and that was the level of support I got when buying their BEST warranty. I can only imagine what home users would get.

Amendment to that post: He didnt have the SPI board he had the "Main Board" which is more or less just a series of interconnects, which was fine. He had to drive 3 1/2 back to get the part, then 3 1/2 back to my site just to fix it. Meanwhile I have a major DB conversion and software upgrade this server was the epicenter of, which was then dead for over 16 hours. **** HP.

Is it me or is voodoo PC dying from HP's grasp... I still wish they made blackbird 002.

What drives the screen ?
Answer: A ATI gpu
http://www.hp.com/united-states/ca [...] y/buy.html

Reminds me of the Macbook Pros when they still had the GT 8600...

Er... I mean the 8600M GT.

And to think I nearly bought one of these

hmm.. I might rething buying the newer HP Envy 14 laptops...

Haha! I guess they're even more envious of people who can afford the original macbook pros now

I had an HP laptop that died for no reason. Turned out to be the MOBO, it was expensive to fix. I didn't since it would probably break down again.

I think HP is getting too large and now they are becoming cocky and don't even care about their customers? I never support these large corporations because they are all the same, GREEDY BASTARDS. i only buy my IT stuff from small retail stores at least they have decent customer support and still handles their customers with respect. HP YOU SUCK A$$

Should have bought Apple products, Macbook has no such issues, its gods gift to man.

/SARCASM!!!!

djgene01

Has nothing to do with the store you brought it from, the service and warranty is handled through HP, if you need a hard drive you dont send your laptop back to best buy, you send it to HP..... we can whale all we like about HP but this endemic of the industry, components are brought from foxconn, call centers are in india, HP are not the exception they are the norm, nearly all the big pc makers follow this practice, personally i do not mind to pay a little extra for quality (and No Macs do not fall under this category, dude foxconn!!!) but it seems like it's getting rarer to find quality. Let just hope shuttle's effort to jump start the build your own laptop takes off.

I like HP, if it wasn't for them, I would be broke, most of my laptop repair jobs are on HP laptops.

I had an HP laptop that was RARELY moved from a coffee table... and its Blu-ray drive died about 13 months out... just enough not to be covered under warranty. Thanks HP!

i dont know what the article is talking about. I have an Envy 15 and have no issues with it. My screen does not go blank and i dont even use the webcam. The only thing i dont like about it is the keyboard quick launch buttons on the left.

this is why brands like HP should make possible and easy to retailers to demonstrate their products to customers. In our store there is almost no way a customer to actually "see" what he is buying, only technical specifications on paper. If I on my own decide to power on a pc and show it to some customers than there is no way I could sell it after as brand new.

Man, that is crappy support for a $24,000 HP computer.

I've gotten better service from Lenovo for a $900 notebook. I've even gotten to talk to a live tech within minutes just to ask a tech question about a model.

I've had Samsung CALL me back because I was on hold for over 2-3 minutes... Yep, someone asked for my number because their call-center was very busy and said they will cal me back which they did.

Dell, with their gold service, had to work with some idiots (sometimes someone with a brain) - Warranty was for 20" CRTs - that were Dell-Trinitron, $700+ brand new... since one failed on a dual-display system, replacement required two matching monitors because of the bezels. Since they no longer had any to replace - then sent two crappy CRTs - unacceptable, so they switched for free LCDs. But it was bottom of the end Dell LCDs without DVI and the picture quality was pure crap. Had to chew them out to send us quality monitors. I didn't give a rats-ass about "LCD replaces CRTs" - We bought expensive monitors, we want quality back.

So in our office, at one point - we had 4~5 huge boxes of CRTs and 4 LCDs that needed to be shipped back... because they had sent the junkie LCDs twice.


HP - had one tech from India that was getting *MAD* at me because I couldn't understand WTF he was saying? WTF?! SPEAK the language better! WE're calling from the USA.

Why the USA is in trouble:
- Manufacturing moved over-seas, lower labor costs. USA loses jobs.
- Tech/science/developement jobs moves over seas. USA loses jobs.
- Service / Support (call center) jobs moves over seas, USA loses jobs.
- Carl's Jr & Jack in the Box install automated machines to take orders.

So, if theres no manufacturing, service, tech or fast-food jobs, then WHAT do we do for work to BUY stuff with, pay bills, build cars, etc?

im also in the same boat, black screens everyday and no solution from HP

this is very frustrating, they advertise a product as top of the line and then once we customers make the payment reality hits.

HP Never again.

Good thing that over here, every computer they sell you get to demo first at a table, where they set up all the computers for users to have a play with, like in the apple store..

i mean they're already set up