Amazon halted sales of the Cosmo Black Nintendo 3DS gaming unit based on customer complaints.
Monday morning brought reports that Amazon had pulled the just-released Nintendo 3DS handheld gaming console from Amazon.com. The company didn't offer much of an explanation at the time other than that the Cosmo Black model was "under review". The Aqua Blue version remained untouched.
"While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here," a message on the product page stated. "We're working to fix the problem as quickly as possible."
So why was the new handheld kicked off Amazon? According to a company representative, the "flip-screen is loose when its opened, please inform them that Nintendo has confirmed as long as the upper screen locks into place, the unit is within Nintendo’s design specification. Customers can call 1-800-255-3700."
Complaints submitted by 3DS owners claimed that the bottom screen was scratching the top screen when the two rubbed together -- rubber footings mounted on the top screen were just far too short. Additionally, the top screen's wobbly aspect may have also come into play, but as the Nintendo rep previously pointed out, the "loose" design was intentional, possibly to prevent hinge cracking as seen with the original Nintendo DS.
By Monday afternoon, the Cosmo Black Nintendo 3DS returned to Amazon without any explanation. Another Amazon rep told VentureBeat that the device was temporarily pulled because of an "inventory issue", but didn't go into specifics.
According to reports, newer Nintendo 3DS models supposedly have longer pads mounted on the top screen, preventing scratching. That said, it's quite possible Amazon had to switch to the newer models, or it needed to inspect a few units to make sure older versions with the smaller pads weren't currently being distributed to paying customers.