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Amazon Pulled Nintendo 3DS, Now ''Under Review''

By - Source: Examiner | B 10 comments

Amazon halted sales of the Cosmo Black Nintendo 3DS gaming unit based on customer complaints.

Monday morning brought reports that Amazon had pulled the just-released Nintendo 3DS handheld gaming console from Amazon.com. The company didn't offer much of an explanation at the time other than that the Cosmo Black model was "under review". The Aqua Blue version remained untouched.

"While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here," a message on the product page stated. "We're working to fix the problem as quickly as possible."

So why was the new handheld kicked off Amazon? According to a company representative, the "flip-screen is loose when its opened, please inform them that Nintendo has confirmed as long as the upper screen locks into place, the unit is within Nintendo’s design specification. Customers can call 1-800-255-3700."

Complaints submitted by 3DS owners claimed that the bottom screen was scratching the top screen when the two rubbed together -- rubber footings mounted on the top screen were just far too short. Additionally, the top screen's wobbly aspect may have also come into play, but as the Nintendo rep previously pointed out, the "loose" design was intentional, possibly to prevent hinge cracking as seen with the original Nintendo DS.

By Monday afternoon, the Cosmo Black Nintendo 3DS returned to Amazon without any explanation. Another Amazon rep told VentureBeat that the device was temporarily pulled because of an "inventory issue", but didn't go into specifics.

According to reports, newer Nintendo 3DS models supposedly have longer pads mounted on the top screen, preventing scratching. That said, it's quite possible Amazon had to switch to the newer models, or it needed to inspect a few units to make sure older versions with the smaller pads weren't currently being distributed to paying customers.

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  • -4 Hide
    Anonymous , July 25, 2011 8:35 PM
    Amazon Pulled Nintendo 3DS, Was ''Under Review''

    That reads a little better, yeah?
  • 8 Hide
    someguynamedmatt , July 25, 2011 8:39 PM
    I know that the Audio Technica M50 studio monitor headphones that I bought a while ago recently went "under review" because one turned out to be a Chinese replica, and a convincing one at that, except they put the logo on backwards. Doubt this is the same situation, but still...
  • 0 Hide
    jbenson256 , July 25, 2011 8:59 PM
    Is Nintendo just always lagging behind in everything?
  • Display all 10 comments.
  • 7 Hide
    gnookergi , July 25, 2011 9:53 PM
    jbenson256Is Nintendo just always lagging behind in everything?


    Give a non bias example.
  • 0 Hide
    Yuka , July 25, 2011 10:22 PM
    The screen thingy is very noticeable: when you close it, down the road it will leave marks on the upper screen. If you don't use protectors, the screen will scratch. And that happens to all the 3DS's, not the black one alone.

    Other than that, the title of the article is really trollish, lol. It's not "the 3DS", but one model.

    Cheers!
  • 4 Hide
    Neverdyne , July 25, 2011 11:54 PM
    someguynamedmattI know that the Audio Technica M50 studio monitor headphones that I bought a while ago recently went "under review" because one turned out to be a Chinese replica, and a convincing one at that, except they put the logo on backwards. Doubt this is the same situation, but still...


    That's actually good points for Amazon.com. It shows they actually care about what they're selling and would pull a product out to review it if need be.
  • 1 Hide
    MrBig55 , July 26, 2011 8:57 AM
    Quote:
    but as the Nintendo rep previously pointed out, the "loose" design was intentional, possibly to prevent hinge cracking as seen with the original Nintendo DS.


    I've had the first Nintendo DS for 2 years and it never scratched when closed, it never cracked and it was not loose at all. Indeed my girldfriend's one was a bit looser than mine still it was tight enough so that shaking it wouldn't close it.

    Also the only scratches that appeared over time on the screen was when I got angry and used the stick pretty violently on the screen, which happen pretty often when you play any version of pokemon or brain age (when I couldn't beat my previous easy-to-break record ^^). But since they removed the original GameBoy slot, it was not worth anymore to play pokemon, metroid or any other games that could give you bonus things for having played the original GameBoy games.
  • 0 Hide
    kaprikawn , July 26, 2011 11:07 AM
    I've noticed marks on my top screen from the bottom of the unit. No permanent scratches yet, but that's hardly a surprise given that I hardly use it.

    I expect a replacement program.
  • 1 Hide
    i7Rocks , July 26, 2011 5:34 PM
    gnookergiGive a non bias example.

    Graphics
  • 0 Hide
    alextheblue , July 27, 2011 12:29 AM
    kaprikawnI've noticed marks on my top screen from the bottom of the unit. No permanent scratches yet, but that's hardly a surprise given that I hardly use it.I expect a replacement program.

    A replacement program? Are you sure you've got the right Nintendo? I recommend you invest in screen protectors and/or larger rubber pads.
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