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Samsung Responds to Galaxy Note 7 Explosion Reports

Updated at 3:52 pm ET

Samsung has released the following statement following reports of exploding Galaxy Note 7 devices: "In response to questions on Galaxy Note7, we are conducting a thorough inspection. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers."

Original Story: Samsung has halted some shipments of its flagship Galaxy Note 7 smartphone in South Korea following reports that the handsets are exploding, according to Reuters.

Credit: Jeremy Lips / Tom's Guide

(Image credit: Jeremy Lips / Tom's Guide)


"Shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality," Samsung told Reuters last night. The company wouldn't say whether or not it was stopping shipments outside of South Korea.

Android Central points out that in some photos of charged Note 7s, users were using third-party USB Type-C chargers rather than the one included with the phone. Another shows the user using a micro USB to USB-C converter.


It's also worth noting that the U.S. version uses a different processor than those overseas. Note 7s in the United States pack a Snapdragon 820 CPU, and abroad the phone is powered by Samsung's own Exynos 8890 chipset. It's not known whether this variation has anything to do with the explosions.

We loved the Galaxy Note 7 in our review and called it "the phablet to beat for power users willing to spend more to have it all." It is the first smartphone in Samsung's lineup to use a USB-C adapter, as opposed to microUSB, but if it's not clear whether that's related to the reported explosions.

For now, be sure to use the USB Type-C cable that came in the box with your Note 7, and keep an eye on the phone when it's charging.