FAQs
Does LG offer free shipping?
Most devices purchased on LG's website include free shipping. Each individual product page lists the exact delivery dates and options for each item. Certain items — such as TVs over 55 inches and large kitchen appliances — can also include Room of Choice Delivery.
Do LG products come with a warranty?
LG warranties vary based on the item you purchase. However, you can find the warranty of your item based on its model. You can search your model on LG's website. Additionally, LG offers extended service plans via its LG Premium Care program. Plans start at $80 per year for dishwashers.
What is LG's return policy?
LG will accept return requests for purchases within the first 30 calendar days after delivery. However, you will need to report any shipping issues or damaged products to LG Order Support within 5 business days of delivery. If you aren't able to let their team know about any issues of this kind before 5 business days is up and you request a refund, the team may offer less than a full refund to cover administrative costs.
How can I contact LG?
If you need to get in touch with LG, you can find an email contact form on their website where you can enter your details, choose from a list of common queries, or enter the serial number of your device to get help from a member of the LG team. You can also use the Live Chat feature to chat with a virtual assistant.
Hints and tips
Watch out for LG deals: LG frequently runs special offers on selected products, such as buy 1, get 1 free on LG refrigerators, up to $50 off in rebates on certain models, and up to 50% off during sale periods.
Sign up for LG texts: Customers can sign up to receive text alerts from LG to get a code for 10% off select devices. The texts will also inform you of upcoming offers and deals so you can stay ahead of the curve when it comes to tech sales & discounts.
Watch for competitions: LG have been known to run customer competitions through their site, letting you enter by clicking a button labelled 'Enter to win', or by signing up for their newsletter. These prize draws offer chances to win free tech, or discount codes to apply to your order. Watch out for chances to enter and you could bag some freebies or bargains.
Join the email newsletter: You can also sign up for the same mailing list via email and receive a code for 10% off select devices by providing your chosen email through the LG site. This newsletter also contains info on products & promotions, can will arrive in your inbox on a regular basis so you never miss a chance to save.
Shop refurbished: Shoppers looking to save money on LG products can save big when buying refurbished LG devices. Although the LG website doesn't have an outlet section, other retailers may occasionally offer refurbished LG products.
How to use LG promo codes
1. Look through our LG promo codes and click "Get Code".
2. Copy the revealed code and then head to the LG website.
3. After adding an item(s) to your shopping cart, proceed to the view shopping cart dashboard.
4. On the right column of your shopping cart (below the "Order Summary"), you'll find a section that says "Enter Promotion Code."
5. Manually enter your LG coupon, click "Apply," and your coupon will be activated.
6. Place your order by heading through the rest of the checkout process as normal.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
