FAQs
Does KitchenAid offer free shipping?
KitchenAid offers free shipping on all new countertop appliance, kitchenware, kitchen tool, and parts/accessories purchases. The company ships via UPS or FedEx. Shipping normally takes from 4 to 10 business days. KitchenAid also offers in-home delivery of large appliances too big for standard shipping. Certain large appliances also qualify for installation and/or haul away of older appliances. These services are limited based on product type and your location.
Can I read a KitchenAid review?
We've tested a selection of home appliances from the KitchenAid range here on Tom's Guide. Our reviews focus on performance, design & price, and often compare with other market-leading products to give you the best picture of whether they're the right devices for you. You can read the likes of our KitchenAid Digital Countertop Oven with Air Fryer review, KitchenAid Variable Temperature Kettle 1.5l review and KitchenAid 13 Cup Food Processor review to find out more about specific products.
What is the KitchenAid returns policy?
KitchenAid has a 30-day return policy. Consumers may return countertop appliances, kitchenware, and kitchen tools in new condition purchased on KitchenAid.com for a full refund or a replacement product. Return shipping is free, excluding parts and accessories. Major appliances must be returned within 15 days from the date of delivery.
How do I contact KitchenAid customer service?
Head to the KitchenAid contact us page. From here you'll be able to live chat with a member of the team or you'll be able to find the relevant phone number or contact address for your query - there are different contact details for the type of appliance.
Hints and tips
Sign up for the KitchenAid Newsletter: Save 15% on your next countertop appliance order by signing up for the KitchenAid newsletter. By signing up, you'll also be the first to know about the latest offers, promos and news.
Shop KitchenAid refurbished devices: KitchenAid has certified refurbished appliances. These appliances are refurbished to a 'like new' quality and are cheaper to buy than brand-new appliances. Refurbished items have a 6-month or 1-year limited warranty and a 30-day free return.
Get professional discounts on KitchenAid tech: KitchenAid offers up to 20% off products with its Professional Discounts scheme. This applies to students, teachers, healthcare workers, first responders, veterans and members of the armed services.
Shop the KitchenAid outlet: To find the cheapest discounts at KitchenAid, head to the outlet. The outlet contains discontinued appliances so if you see something you like, snap it up quickly because once it's gone, it's gone for good.
How to use KitchenAid promo codes
1. Select one of our KitchenAid promo codes you'd like to use and click "Get code".
2. Copy the revealed code to your clipboard for later.
3. Head to the KitchenAid website to start shopping for the items you want, adding items to your cart as you go.
4. After adding an item(s) to your shopping cart, proceed to the view shopping cart page.
5. Below the total pricing column (located on the right), you'll see a field labeled "Have a promotion code?"
6. Click on the text and manually enter your code in the resulting field. Once you've entered your coupon code, click "Add" and the discount will be immediately shown.
7. Head through the rest of the checkout process as normal to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
