FAQs
Does Arlo offer free shipping?
Yes, Arlo offers free shipping on all orders of $35 or more. You can check the status of your order by logging in through the Arlo website. You'll need your order number, e-mail used to place your order, and billing zip code.
Can I get Arlo Black Friday deals?
Yes, Arlo will be offering discounts on products across their range for both Black Friday & Cyber Monday. We're expecting to see up to 20% off selected items between the 21st - 28th November. You can check this page regularly for all the latest Arlo Black Friday deals.
What is Arlo Secure?
Arlo Secure is the brand's subscription service, which comes in three tiers and starts from $4.99 per month. Different tier benefits include easy management & sharing of security footage through the Arlo app, alerts when devices are triggered, and 24/7 emergency responses. Although you don't need Arlo Secure to use all Arlo devices or receive basic notifications, many security features are only included as part of these plans, and later devices require membership as part of the setup process.
How much is Arlo Secure?
Arlo Secure has three tiers, with prices changing depending on how many cameras you are connecting:
Arlo Secure: $4.99 per month for one camera, $12.99 per month for unlimited cameras. Includes 4k video recording, interactive notifications, and priority support available at selected times.
Arlo Secure Plus: $17.99 per month for unlimited cameras. Includes all Arlo security features and upgrades support to 24/7 emergency service response.
Arlo Safe and Secure Pro: $24.99 per month for unlimited devices. Includes the same features as Secure Plus. Upgrades support to 24/7 professional monitoring and also includes Arlo Safe, the brand's personal & family safety software.
Can I read an Arlo review?
Yes, here on Tom's Guide, we've reviewed a wide range of Arlo's home security products. You can read up on specific devices in the likes of Arlo Ultra review, Arlo Pro 4 review, Arlo Essential Wireless Video Doorbell review, Arlo Q review and Arlo Essential Wireless Security Camera review.
What is Arlo's warranty policy?
Arlo warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes. Warranties are only applicable on on products purchased directly from Arlo or from an authorized Arlo reseller. In both cases, the product must be accompanied by a receipt or proof of purchase.
What is Arlo's return policy?
Arlo devices purchased directly from Arlo.com can be returned within 30 days from the original shipment date. The device must be returned with the original Arlo packaging and all accessories. A credit to your original form of payment will post within 10 to 15 business days.
How do I contact Arlo?
If you want to get in touch with the Arlo team, you can do so through the Live Chat feature on their website. Look for the chat icon in the corner of the webpage to start a conversation. You can get support on anything related to your order, including returns, warranties and tracking.
Hints and Tips
Build Your Own bundles: Arlo offers discounts when you bundle its products to build your own home security system. For instance, you'll get 10% off bundle orders of $250 or more, 15% off bundle orders of $500 or more, or 20% off bundle orders of $1,000 or more.
Sign up for the Arlo newsletter: Arlo frequently sends out newsletters and e-mails with promotions and sales. You can sign up by entering your e-mail at the bottom of the Arlo homepage/website, and new sign-ups will receive a unique Arlo promo code for 10% off their first order.
Watch for Arlo upgrade deals: Occasionally, when newer models are released, Arlo offers customers with older models a free or discounted upgrade to a more recent device. These are usually available when newer devices introduce a significant improvement in terms or hardware or software, and you can provide your email address to receive these from the dedicated section on the Arlo website.
Look out for Arlo seasonal sales: Arlo tends to run promotions around key retailing periods such as Christmas, Black Friday, New Year's, and Memorial Day. Keep an eye out for these offers, which can give as much as $300 off selected products or bundles for a limited time.
How to use Arlo promo codes
1. Choose an Arlo promo code you'd like to use and click "Get Code" to reveal it.
2. Head to the Arlo website to start shopping and items to your shopping cart as you go.
3. When you're ready to buy, click on your cart to view shopping cart dashboard.
4. On the right column of your shopping cart, you'll find a section that says "Enter Promo Code." Click within the field and manually enter your Arlo coupon code.
5. Click "Apply" and your coupon will be activated.
6. Proceed with the rest of your order as normal.
