FAQs
Does iRobot offer free shipping?
iRobot offers free shipping on orders priced over $29.99. At checkout, select ground shipping and your discount will be applied automatically. Free ground shipping is offered in the continental United States only.
Can I get an iRobot professional discount?
Yes, Nurses, military personnel & first responders can get 15% off their orders when they verify with a valid work email. Simply head to the iRobot website and use your work email when placing your order.
What's the iRobot return policy?
iRobot offers free returns if products are in good condition, in original boxes, and sent back with all included accessories. You can try a product for 60 days. If you are not completely satisfied, you have 60 days from the date of shipment to return it for a full credit refund.
How do I contact iRobot customer service?
If you need to get in touch with the iRobot customer service team, you can do so from the Contact Us page on their website. There is a Live Chat feature that allows you to message their team, or you can call one of two support numbers. For product inquiries & sales, dial 1-866-747-6268, or for technical support, call 1-866-747-6268.
Hints and tips
Watch for seasonal iRobot sales: iRobot runs sales throughout the year, but the biggest savings usually coincide with big seasonal events or holidays such as New Year's, Christmas and Black Friday. We've previously seen up to $350 off selected Roombas in iRobot sales, making them a great chance to bag a bargain.
Bundle and save: iRobot regularly offers discounts on bundles. For instance, you can save up to $350 off by buying bundles of iRobot vacuums & iRobot mops. You'll also see accessory bundles and refill kits to help you save on those vacuum essentials.
Check out iRobot Select: iRobot Select is a membership program that includes a Roomba j7 Plus vacuum, a premium protection plan, and a dedicated support team. Membership costs $29/month and you can upgrade to a new Roomba every 3 years.
Sign up for the iRobot newsletter: If you want to receive updates on new products, promotions, and exclusive offers, you can sign up for the iRobot newsletter via their website. Just provide your email address to receive updates directly into your inbox.
How to use iRobot coupon codes
1. Choose one of our iRobot coupon codes you'd like to use and click "Get Code".
2. Copy your code for later, then head to the iRobot website to start browsing.
3. Add the items you want to buy to your shopping cart as you go.
4. When you're ready to pay for your order, choose the "view cart" option instead of the "checkout" option, as choosing the latter does not let you enter your iRobot coupon code.
5. At the "view cart" screen, look for the "Promo Code" field located underneath the "Order Summary" section of your cart.
6. Paste your code here and click "Apply".
7. Your order total should now have changed to reflect your saving. Proceed to the checkout as normal from here to place your order.
How we source coupon codes
The coupons you’ll find on Tom’s Guide have been sourced by our dedicated coupons team, who use the web, our relationships with retailers, & our affiliate networks to find the latest codes. The offers on each coupon page are updated every few days to ensure we feature the freshest ways to save, and our commercial team (based in London) also sources exclusive codes and sales info directly from some of the biggest retailers around.
How we test coupon codes
All the coupon codes we list on our pages have been tested by our deals & offers teams to check they work as intended before they’ve been uploaded. You’ll find a wide range of coupons on Tom’s Guide, including free shipping offers, student discounts, and savings on various kinds of products.
To ensure that all listed codes are available to use, we don’t include any one-time use or user-specific coupons. We also provide as much information as we can to keep things as clear as possible - any expiry dates or terms & conditions will be listed alongside the code. Look for the ‘Terms & Conditions’ text - you’ll be able to click this to expand this section for more details.
What to do if a coupon code doesn’t work
We take care to only list tried & tested coupons on our pages, so all codes should be active and confer the listed discount or deal. However, although we keep up to date with expiry dates and any terms & conditions, sometimes retailers change these before we can update our pages.
Should a coupon fail to work as expected, check you meet any listed requirements. These can include minimum spends, multibuy offers, or product-specific promotions (i.e. 10% off selected tablets). You can view all associated requirements by clicking “View terms and conditions” below your code.
If this does not solve your issue, you can contact our customer service team by emailing coupons.tomsguide@futurenet.com. Make sure to let us know which coupon you were trying to use and which page this was listed on, and we’ll be in touch to help as soon as possible.
How we make money
Tom’s Guide makes money from coupons through a commission-based model. We have agreements in place with each retailer on our site - for every purchase made using one of our coupons or deals, we earn a small percentage of the order total back in commission.
Thanks to this model, we can save our customers money without charging them a thing. You won’t pay a penny to get the discounts listed on our pages, so whichever code or deal you choose, you’ll get exactly what it says on the tin.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
