Microsoft Reveals its Internal Xbox Live Police
Microsoft has decided to pull back the black curtain of secrecy and expose its dedicated Policy and Enforcement team for Xbox LIVE.
Tuesday Microsoft exposed its dedicated Policy and Enforcement team for Xbox Live who typically reside behind a black curtain and a sign that reads: "Please do not disturb. Sensitive material behind curtain." As seen on the right, there are the individuals who patrol the network daily for hackers, cheaters, phishers, account thieves, game code modifiers and foul-mouthed gamers.
“If you’re playing a game on Xbox LIVE, and somebody snipes you from across the map and you drop the F-bomb, we’re not going to ban you – not for the occasional slip," says Boris Erickson, Xbox LIVE Enforcement Unicorn Ninja. "We focus on the really bad stuff."
Erickson looks intimidating as it is, sporting a short Mohawk and tattoos covering every inch of his arms. He didn't explain why his job title was described as Unicorn Ninja, but he reassured gamers that the team has no plans to trample free speech.
"We are not here to be the arbiters of all speech," he adds. "But there are certainly some kinds of communication on Xbox LIVE that crosses a line – racism, homophobia, sexism, offensive comments about nationalities, and more."
According to Microsoft, the team receives stacks of complaints day in and day out covering reports of offensive behavior, speech, and materials. Some cases simply require the user to remove a word from their profile. Extreme cases means that the team has to ban users from the network altogether. "Or, as we like to say, inviting them to not be our customer," Erickson says. "These are paid subscriptions we’re taking away, so we want to make sure we’re doing exactly the right thing."
So how does the team keep track of all the complaints and evil-doers trolling the network? By using a Microsoft-developed program called Vulcan. “It was designed on cocktail napkins, then coded and designed to allow people who do complaint investigations to do so in an efficient and accurate way,” Erickson says. The team is actually using a new-and-improved version of the original Vulcan program that reportedly makes sorting through complaints even faster than before.
But outside sifting through complaints, the team is also out in the field monitoring gamers in real time, acting like covert secret agents reporting back to headquarters. "The enforcement agents also play games," Erickson says. "Part of what we pay them for is to be out there in the community, listening for threats, looking for vulnerabilities, and reporting back to us."
To read Microsoft’s full disclosure, head here.
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Hehe, I thought that, since it IS microsoft, that these guys would look like the "agents" from "The Matrix"...
The guy on middle really looks like me.. Just a bit more hair..
LOL, look out all you COD playing twelve year olds...
So if these are the watchmen, who watches the watchmen?
homophobia is code for Sodomites are under our protection and to disagree with that sick lifestyle makes you a homophobe.
Actually homophobia covers all gay people, including lesbians, where sodomy isn't generally practiced as the primary sex act, but thanks for sharing your ignorance.
Actually homophobia covers all gay people, including lesbians, where sodomy isn't generally practiced as the primary sex act, but thanks for sharing your ignorance.
Your comment is giving me a lot of juicy thoughts
Banning for foul language shouldn't happen at all. You should have the right to say whatever you want whenever you want as much as you want without getting banned. You're telling me Microsoft wants to make xbox live more strict than the USA's rights? Its even legal to tell a cop to fck off. and People complain that the US isn't exactly a free country, so whats that say about xbox live..
I love live, but being punished for foul language is stupid in my opinion.
Your comment is giving me a lot of juicy thoughts
mmm, lesbians...
At the end of the day, who cares what someone says on their live account.... if u let the words hurt your feelings you are weak and are giving them power...
Back in school the bullies use to call nasty names, so I told them:-
"Sticks and stones may break my bones but names will never harm me"
From that day on the name calling stopped
...
It was sticks and stones all the way
Banning for foul language shouldn't happen at all. You should have the right to say whatever you want whenever you want as much as you want without getting banned. You're telling me Microsoft wants to make xbox live more strict than the USA's rights? Its even legal to tell a cop to fck off. and People complain that the US isn't exactly a free country, so whats that say about xbox live..I love live, but being punished for foul language is stupid in my opinion.
The situation changes when you spend all day cussing out 11 and 12 year old kids and describing all the things you want to do to their mothers... In the end, it comes down to common decency.. Microsoft as a private company can squash your 1st amendment rights with impunity as they are not a government agency.. And when it comes to banning one person who is abusing their other customers or having dozens of other customers stop using the service to avoid dbags cursing all day, its pretty obvious which course the company will take..
The situation changes when you spend all day cussing out 11 and 12 year old kids and describing all the things you want to do to their mothers... In the end, it comes down to common decency.. Microsoft as a private company can squash your 1st amendment rights with impunity as they are not a government agency.. And when it comes to banning one person who is abusing their other customers or having dozens of other customers stop using the service to avoid dbags cursing all day, its pretty obvious which course the company will take..
It's true. They can legally do anything that's in the customer agreement to use the service that you agreed to when you signed up, within the limits of the law.
Banning for foul language shouldn't happen at all. You should have the right to say whatever you want whenever you want as much as you want without getting banned. You're telling me Microsoft wants to make xbox live more strict than the USA's rights? Its even legal to tell a cop to fck off. and People complain that the US isn't exactly a free country, so whats that say about xbox live..I love live, but being punished for foul language is stupid in my opinion.
What most people (including too often Americans) fail to realize is that, our freedoms are subject to restrictions imposed by the laws and one aspect of that is that they may not infringe on another citizen. There are such things called slander and racism.
I think about all the times I've played COD on Live and heard a bunch of redneck morons dropping N-bombs nonstop...makes me wonder how many African Americans have quit playing online because they don't want to hear a bunch of ignorant racists dropping the N-word 3,000 times a day...from a business standpoint (Microsoft's) that's turning off customers who want to log on and enjoy playing some games (as blackened144 mentioned). Similarly as he mentioned about trash talking kids. While I'm not personally too offended by "bad words" (who decided which words were bad anyway?) I'm sure all it takes is some Mom to walk in on her 10 year old playing on X-Box Live and hear 300+ F-Bombs and N-bombs in less than a minute before she cancels her credit card payment to Microsoft and convenes with her fellow parental units to let them know what their kids are doing!
redneck morons dropping N-bombs nonstop...makes me wonder how many African Americans have quit playing online because they don't want to hear a bunch of ignorant racists dropping the N-word 3,000 times a day
Ninja?
Nixon??
Nazi???
"redneck morons dropping N-bombs nonstop...makes me wonder how many African Americans have quit playing online because they don't want to hear a bunch of ignorant racists dropping the N-word 3,000 times a day"
Absolutely, zero. Having some sad loser say something over the net that you never met a sad loser ballsy enough to say it to you irl, only brings an amused smirk to one's face. It's usually only a mild annoyance, if anything, and even when it's more it's only because you're already pissed at the loser about something else.
I just mute everyone. then i don't have to listen to the twelve year olds and still do fine.
Ninja?Nixon??Nazi???
THERES ALWAYS MUTE. Do poeple forget this feature, or what????
Sorry b_b_d, was meant for Robin.
GeneralTechniq:
My wife stopped playing rounds of MOH:AA with people when they started calling her the N-word... because she is black.
If words meant nothing, then people riots would never occur.
Shut your trap and don't talk about things you have no clue about...
More games need the ability to mute or block other players from coming over your headset/chat panel, similar to what WoW and other MMORPG's do. The block only prevents what they type from being seen but the ability to mute certain players would be handy to have as well instead of muting everyone. But that would require more horsepower than the current consoles have atm. It could even cause a hit to performance to your average users PC performance. But I would take that hit if it meant not having to hear/see language like that. I'm 38 so language doesn't bother me much, but for parental units out there this could be useful as long as they make it hard for the child player to break the passwords if their parent doesn't want them hearing/seeing those msgs. I have seen alot of games with parental settings that aren't protected and can simply be turned back on by the player. And adding 4 digit code locks just aint gonna cut it!
People have also forgotten that your rights to do anything you want stop at the point where they infringe on someone elses right not to have it done to them.
The situation changes when you spend all day cussing out 11 and 12 year old kids and describing all the things you want to do to their mothers... In the end, it comes down to common decency.. Microsoft as a private company can squash your 1st amendment rights with impunity as they are not a government agency.. And when it comes to banning one person who is abusing their other customers or having dozens of other customers stop using the service to avoid dbags cursing all day, its pretty obvious which course the company will take..
HOLY CRAP! Someone here actually knows how the First amendment really works! The first amendment only protects us from the Government, not private Companies or Institutions. A lot of people make the mistake in thinking that it does....
GeneralTechniq:My wife stopped playing rounds of MOH:AA with people when they started calling her the N-word... because she is black.If words meant nothing, then people riots would never occur.Shut your trap and don't talk about things you have no clue about...
Yeah, but at the same time, it's your fault as an individual for taking words like that to heart.
If I was to call you a "Pine cone", you'd be like WTF, and wouldn't care AT ALL. You'd probably think that was the dumbest thing you've ever heard, and also think I was the dumbest person you've ever heard.
So why is it when you drop the N-bomb, do people flip out? Think about it, some idiot hundreds of years ago just made it up.
I mean do you honestly think I care if someone called me a "Honkey" or a "Cracker"? I think it's pretty funny actually.
Personally, I think a lot of racial slurs stem from self esteem and insecurity issues. Call white people ANY name you can think of, and see how many shits they give.
Personally, I think a lot of racial slurs stem from self esteem and insecurity issues. Call white people ANY name you can think of, and see how many shits they give.
As true as this is, it still offends therefore dont use it. Pick something that offends you, anything really, then imagine it being done / said to you. There, same issue, you dont like it and want them gone or you leave. Microsoft would prefer if you stayed and they left. As a matter of opinion, why don't you just start using the "pine cone" instead. That would relieve a lot of what this is about.
I just mute everyone. then i don't have to listen to the twelve year olds and still do fine.
Exactly what I was thinking. Why engage them at all? If I logon to Xbox Live and a few people start getting out of control, just mute them and when that round is over leave the game if you want, it's not hard, and find a new one. There are also a lot of good conversations and friendly gaming if you ignore the idiots. I rarely even have to leave the game. The mute button is magically easy to use
But to say words and comments dont find there places, rather even used often or is hard said or telling.
But here is like the ultimate place of say "Flip" of interest at times.
Games , Video games, are suppose to be just representative means of content, not to be actually content alot of times. Sometimes they are based off "actual" content sometimes if not many, but still make it that way, think the idea is not.
So, why so much effort, in it all, at times though? Why still emphasies (can't spell) on the ideas though??, Would it make any sense if not to some point? At times of course this is almost a lost question though, for somethings, right? Detail costs too, but not at times.
Cost can be said more of just processing. But still covers more content. Yes? Detail mainly on arguement of graphics. Kinda a worse thought person at times.
Still, though many things can take away from the parts of say interst for the say actually interest, and if things weren't "shared' probably wouldn't alot of times, but still would man. Cause not quite the idea if the idea at all.
Getting upset and probably mad to say, is normal, maybe not at much at times, but say "going-off" may not be as normal, but still something that can be more normal then not as being say maybe upset and mad. But all is hard telling or saying, yes?
Usually of the idea, when say in questions of things, at least can tell whats wrong, right? Or something wrong. But when used wrong, what is left to tell? I don't know, what i get hit up for. I don't care for it to say either, but ya know. To say that or think that im probably the only one is just a useful in the hought of mosts its points, yes? Which on my end wouldn't just be about me.
Confusing and complicated but yet so simple. But not always though. So dropping usually makes many parts not so complicated to say, but is it worth to get rid for not dropping or dropping. Usually better parts of thoughts are placed, but probably in lack, yes? If not least then of use of anything, might be more useful for the fact of it, cause normal, "normal" use is there. Right? I don't know, mean there is that of course, but usually the difference until "mention" or "done" otherwise, right ?
I actually don't even play Xbox Live, but the concept is the same: If you don't want to hear what someone has to say, mute them. What's the big deal? There's obviously a reason for it. Also, if you're playing rated M games, you agreed when you bought the game that it contains mature content, and even that online content can't be controlled. If you can't handle mature speech, you oughtn't be playing in the first place. This "team" is wasting their time as far as "verbally abusive" people go. They should spend more time catching modders. And, what if they make a false positive? I.e., someone is just really good? Anyone who's watched a montage knows what these players are capable of. Someone who makes 5 headshots in a row might not actually be hacking. But what if one one of these guys thinks so? Just one?
There should be a system for CRC-checking peoples' Xboxes and games. I don't understand why there isn't one; it would literally stop modding forever. And these guys wouldn't even need to work.
Xbox Live sounds like the most delinquent gaming community in the industry. Never had a problem with swearing/racial slurs/etc. on PSN or my PC. Maybe that's because they're not "badass" enough lol.
So, these guys are not interested tramping in free speech; they are just here to trample free speech. Oh, wait, no...
Look, you either respect the First Amendment, or you don't. You do not get to go all "a la carte" in how you "respect" it. I see the same problems when fighting with people to respect United States Citizens' Second Amendment right.
In the end, this game network is private property. There are no contract negotiations; you either agree to the ToS/ToU, or you don't. There are no other options, save for going to the PSN...no, wait, there are no other options. Still, I respect that Microsoft doesn't want certain behavior, just like it will respect me not supporting them while they talk out of both sides of its mouth.
I would like to see a company that fully respect the constitutional rights of the citizens it serves. Being a jerk is not a criminal offense, and neither is using "obscene" words. You may dislike them, but people have the right to use them. It is not until those words rise to the level of "fighting words"(i.e. I am going to kill you(true threat, not playing around), I am going to kick your ***(again, a serious threat), etc, are examples of "fighting words") that said words could possibly lead to criminal charges. Even then, it is a very narrow exception.
So, these guys are not interested tramping in free speech; they are just here to trample free speech. Oh, wait, no...
Look, you either respect the First Amendment, or you don't. You do not get to go all "a la carte" in how you "respect" it. I see the same problems when fighting with people to respect United States Citizens' Second Amendment right.
In the end, this game network is private property. There are no contract negotiations; you either agree to the ToS/ToU, or you don't. There are no other options, save for going to the PSN...no, wait, there are no other options. Still, I respect that Microsoft doesn't want certain behavior, just like it will respect me not supporting them while they talk out of both sides of its mouth.
I would like to see a company that fully respect the constitutional rights of the citizens it serves. Being a jerk is not a criminal offense, and neither is using "obscene" words. You may dislike them, but people have the right to use them. It is not until those words rise to the level of "fighting words"(i.e. I am going to kill you(true threat, not playing around), I am going to kick your ***(again, a serious threat), etc, are examples of "fighting words") that said words could possibly lead to criminal charges. Even then, it is a very narrow exception.
This site has a TOU ... being a jerk here means we ban you ... it is a private site ... the owners have the right to refuse access to anyone they chose ... like any private site.
Microsoft like us here can refuse anyone access ... there are no "rights" as such.
"Personally, I think a lot of racial slurs stem from self esteem and insecurity issues."
So by your logic a Jew has low self esteem if they get offended when someone use a racial slur that trivializes the holocaust? Right.
"Call white people ANY name you can think of, and see how many shits they give."
This is mostly true, but its hard to care about a word when you've never been a victim of racism.