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T-Mobile was down in some areas — live updates on the outage

This was a problem for T-Mobile users in the US

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The front of a T-Mobile retail store in the Boston area.
(Image: © m_sovinskii/Shutterstock)

Today at around 1 p.m. ET, people started heading to Down Detector to report issues with their T-Mobile service. For those who rely on the carrier for communicating and connecting to mobile data, this was a huge problem.

As expected, we also saw a spike in Mint reports, as it uses the T-Mobile network, but those have since been resolved.

As always, we monitored the T-Mobile network outage to keep you posted. Everything you need to know from user comments to T-Mobile's official response was covered as soon as it happened.

T-Mobile outage — live updates

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Mostly resolved

At this point, it seems like the outage is mostly resolved, as Down Detector has officially demoted the status from red to orange, indicating that there are possible problems at T-Mobile (red means there are definitely problems).

Reports way down

Down Detector

(Image credit: Down Detector)

It looks like the T-Mobile outage might be coming to a close, as the reports have spiked to below 1,000 on Down Detector.

Getting better?

Down Detector

(Image credit: Down Detector)

The reports are showing a downturn, getting to around 1,100. It's still a pretty high number, but it does seem that things are improving.

User comments

Down Detector comments

(Image credit: Down Detector)

User have started posting about their individual issues in the Down Detector comments section. One commented that they're using Mint Mobile and unable to connect. Another said they're in Hope, Arkansas and having issues with only getting a couple bars of signal and 10mbps internet.

No response on X

T-Mobile Help hasn't posted anything about the outage on X. One user reported issues with making calls, and the support account said to DM them to check out the problem.

Generally, when an outage becomes more widespread, the company will acknowledge it on social media to get in front of the problem, so hopefully, T-Mobile does that if it continues.

A slight plateau

Down Detector reports

(Image credit: Down Detector)

The T-Mobile outage may have leveled off, as the report has begun to plateau. This usually happens before a significant drop and is often one of the first indicators that an outage is wrapping up.

Where is the outage?

Down Detector reports

(Image credit: Down Detector)

The reports seem to be coming from all over the place, but Los Angeles seems to be the main epicenter for reports (with the Dallas area serving as another hot zone).

Mint is down, too

Down Detector reports

(Image credit: Down Detector)

It's not just T-Mobile that's down today, as the popular MVNO Mint is also having problems. This makes sense, as Mint uses T-Mobile towers for its cell service. Currently, Mint is listed as yellow on Down Detector, which means there are possible problems.

The main T-Mobile is in the red status right now, which isn't surprising since it has more users.

The T-Mobile outage begins

Down Detector T-Mobile outage reports

(Image credit: Down Detector)

People started hitting Down Detector around 1 p.m. ET to report an outage with the cellular carrier.

As of this writing, more than 1,300 people have jumped on the popular outage reporting website to voice their concerns.