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Nokia Offers $100 to All Lumia 900 Owners Over Data Bug

By - Source: AllThingsD | B 21 comments

Nokia has confirmed a software bug that is preventing some Lumia 900 users from getting online with their new phone.

Nokia's Lumia 900 is its highest end Windows Phone device to date. It launched in the United States just a few days ago and according to AT&T's Jeff Bradley, the launch was 'a notch above anything [the network] has ever done,' including the iPhone launch. Considering this, it stands to reason that Nokia is eager to keep every Lumia 900 owner happy and satisfied with their purchase. The company is today offering an apology and $100 to early adopters complaining about a software glitch with the phone.

AllThingsD reports that Nokia this week confirmed an issue that prevented some people from connecting to the internet on their phone. Nokia U.S. Chief Chris Weber is quoted as saying the problem is a memory-management issue and nothing to do with the hardware or AT&T. Finland-based Nokia already has a software fix for the glitch and all new phones are shipping with the updated software.

So, what are you to do if you already have the Lumia 900 and are experiencing this problem? According to Weber, starting April 16, you can either download the update to your phone or hit up AT&T for a brand new handset. Additionally, Nokia is offering all customers, regardless of whether or not they've run into this particular problem, $100 credit. This will apply to anyone purchasing the phone between the launch date, which was April 8, and April 21. This means the Lumia 900 is essentially free to buy between now and April 21. Ever so tempting, don't you think?

In case you missed the specs for this one, the Lumia 900 is similar to the 710 and 800 in appearance but is packing a bit more of a punch under the hood. The 4G phone boasts a single-core 1.4GHz Snapdragon CPU, a 4.3-inch ClearBlack AMOLED 800 x 480 touchscreen display, 512MB RAM, an 8-megapixel (F2.2, 28mm) camera in the rear with Carl Zeiss optics, and a 1840mAH battery.

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  • 22 Hide
    bauboni , April 11, 2012 4:25 PM
    Marco925Embarassing. Does this mean the smartphone beta test is still on?


    No, it means that Nokia respects their costumers way more than Apple (iPhone4 signal problems?)
  • 15 Hide
    IAmVortigaunt , April 11, 2012 5:07 PM
    phexacGotta love how the minds of posters here work:Nokia screws up and has to pay compensation to its customers....therefore.....APPLE IS BAD!!!


    Well, it's not such a logical leap, considering both are connectivity issues, and they're comparing each company's handling of the problem. Apple waited for a while and then when the hype reached critical mass, chose to give people bumper cases. Nokia got out front on the issue (it launched a few days ago), is fixing the problem, and giving people $100.
  • 11 Hide
    das_stig , April 11, 2012 5:08 PM
    @phexac YES !!
    Apple screw up, stick fingers in their ears, go la la la la, bury head in sand, declare nothing is faulty and tell fanbois to STFU.
Other Comments
  • -9 Hide
    Marco925 , April 11, 2012 4:19 PM
    Embarassing. Does this mean the smartphone beta test is still on? :p 
  • 22 Hide
    bauboni , April 11, 2012 4:25 PM
    Marco925Embarassing. Does this mean the smartphone beta test is still on?


    No, it means that Nokia respects their costumers way more than Apple (iPhone4 signal problems?)
  • 5 Hide
    p05esto , April 11, 2012 4:27 PM
    Wow, that's actually really sweet deal. There's a FIX in place, you get $100 and you can still get this deal until 4/21. .... now if only this was available through Verizon :(  I wouldn't use AT&T if last carrier on earth, I'll go back to tin cans if I must.
  • -6 Hide
    phexac , April 11, 2012 4:51 PM
    Gotta love how the minds of posters here work:

    Nokia screws up and has to pay compensation to its customers....therefore.....APPLE IS BAD!!!
  • 15 Hide
    IAmVortigaunt , April 11, 2012 5:07 PM
    phexacGotta love how the minds of posters here work:Nokia screws up and has to pay compensation to its customers....therefore.....APPLE IS BAD!!!


    Well, it's not such a logical leap, considering both are connectivity issues, and they're comparing each company's handling of the problem. Apple waited for a while and then when the hype reached critical mass, chose to give people bumper cases. Nokia got out front on the issue (it launched a few days ago), is fixing the problem, and giving people $100.
  • 11 Hide
    das_stig , April 11, 2012 5:08 PM
    @phexac YES !!
    Apple screw up, stick fingers in their ears, go la la la la, bury head in sand, declare nothing is faulty and tell fanbois to STFU.
  • 1 Hide
    IAmVortigaunt , April 11, 2012 5:09 PM
    "In case you missed the specs for this one, the Lumia 900 is similar to the 710 and 800 in appearance but is packing a bit more of a punch under the hood."

    Doesn't really look like the 710...
  • 9 Hide
    omega21xx , April 11, 2012 7:14 PM
    phexacGotta love how the minds of posters here work:Nokia screws up and has to pay compensation to its customers....therefore.....APPLE IS BAD!!!


    Huge difference between apple giving people a bumper and 15 bucks to stop the law suits and nokia giving their customers $100 without even being sued. Shows a huge difference in customer service between the two companies. Especially when you consider the whole "you're holding it wrong" position apple held before giving out bumpers and the 15 bucks.
  • 8 Hide
    eddieroolz , April 11, 2012 7:47 PM
    Quite impressive, just like RIM offering $100 of apps and more for the 3-day outage last October.
  • 4 Hide
    mcvf , April 11, 2012 7:50 PM
    I love the fact that what is supposed to be the best Windows phone is in fact given away for free ... Maybe MS is now secretly adpoting free-to-all strategy together with Nokia?
  • -4 Hide
    nebun , April 11, 2012 8:21 PM
    bauboniNo, it means that Nokia respects their costumers way more than Apple (iPhone4 signal problems?)

    it's not about respect, it's about keeping the people happy....anyone will take $100 and be happy
  • -7 Hide
    Anonymous , April 11, 2012 8:27 PM
    If Nokia in the same leading position like Apple now, they would give middle finger to their customers as well. Don't be so naive people, these are big corporations - they don't give crap to public given the opportunity.
  • -8 Hide
    phexac , April 11, 2012 9:24 PM
    Nokia is faster to respond because it does not have nearly as strong a hold on its customers as Apple does. Nokia is a meh company coming up with a phone sporting a struggling OS. An unaddressed issue such as this would kill this phone (even more dead than it already is). Nokia does this out of necessity, not goodness of their hearts. Apple, on the other hand, knows that the popularity of its iPhone is safe, even with the antenna issue. Hence they were slower to respond.
  • 9 Hide
    jdog2pt0 , April 11, 2012 9:37 PM
    Wasn't Apple offering only $15 for their antenna issue after the consumers put a gun to their head? You can't fix that with a software update, and here Nokia is offering $100 for a faulty piece of software they already have a patch out for.
  • 5 Hide
    DigitalWarlord , April 11, 2012 10:45 PM
    nebunit's not about respect, it's about keeping the people happy....anyone will take $100 and be happy


    Giving someone 100 bucks to keep them happy is a form of respect if you ask me.
  • -5 Hide
    nebun , April 12, 2012 4:57 AM
    DigitalWarlordGiving someone 100 bucks to keep them happy is a form of respect if you ask me.

    no it's not....it's called bribing...like it or not that's how i see it
  • 0 Hide
    pneumo , April 12, 2012 9:18 AM
    nebunno it's not....it's called bribing...like it or not that's how i see it

    How's that bribibg???
    They aren't paying you to be happy and show your love.
    You can take the money and still be unhappy,
    Bribery has nothing to do with it.
    It's just good PR
  • 0 Hide
    virtualban , April 12, 2012 10:09 AM
    Marco925Embarassing. Does this mean the smartphone beta test is still on?

    I wonder why the people who downvoted you did not see the funny connection with Nokia's commercials.
    Maybe it's true what it was said in the previous article about internet messing up our ability to memorize.
  • 0 Hide
    zaznet , April 12, 2012 1:41 PM
    This seems too quick to have been a reaction and response type measure.

    They did the work before launch to line up agreements with Microsoft, AT&T and Nokia so that this could be delivered so quickly. It was a good plan to have, a contingency and "backout" plan. Most launches lack such a plan and clearly they have learned from prior failures by Apple and others.

    Kudos to them for getting it right and being ready for such problems. I just won't treat this as a quick turn around to head off unexpected issues. Issues should be expected and plans laid out with how to deal with them which is what it looks like Nokia did.
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