Verizon reportedly down in parts of the US — live updates on latest outage

Some issues still persisting, but the worst looks to be over

Verizon's Support account on X.com is busy responding to queries by pointing people to the status checker alongside a canned statement: "We understand how important is to have a reliable service that you can depend on it."

But with DownDetector reports now down at less than 500 reports, I think we can confidently say the worst is probably behind us today.

Reports are falling

Over on DownDetector, the reports of today's issues seem to be falling fast. This is probably a good indicator the outage will soon be resolved. At the time of writing (11:20am ET), reports have fallen from a peak of 1,100 down to just over 600.

Turns out this may have just been a tiny hiccup in the company's services today. Are you still having problems? Let us know below.

What to do if you see SOS on your phone

If you are seeing SOS in the status bar of your iPhone it means you have no network connection.

iPhones after the iPhone 14 do have built-in satellite connectivity (more on that in another post).

Here's a guide on how to troubleshoot your phone if the SOS status appears.

Verizon's status checker is... not optimistic

If you're a Verizon customer, you can use the mobile carrier's network status page to check the availability in your area. I situated myself at New York City's Radio City Music Hall to see what it would tell me.

According to Verizon's own page, data, voice, text and wireless home internet are limited in this area. What's more, Verizon suggests I may not see full service resumed until 8:40pm this evening. Which is a bit concerning.

Are you affected by today's Verizon outage?

According to Verizon, today's issues are focused around Western Pennsylvania, but it's likely that many more regions are affected. If you're currently experiencing issues, let us know in the poll above and feel free to add to the comments section below this article.

Reports are holding steady

According to the latest information from DownDetector, the reports have plateaued at just past 1,000 for the last 30 minutes or so. This could indicate just a regional blip that should hopefully be resolved soon.

Verizon should deal with this swiftly

Verizon is no stranger to dealing with outages and issues across its network. Just last month, the mobile carrier experienced a minor outage. That was over relatively swiftly, but back in January, Verizon recorded a nationwide issue that saw thousands of customers lose connectivity for over half a day.

Hopefully, the problems today are just a blip and the company is able to solve them quickly and return service to users.

Verizon statement on the outage

The Verizon Support account on X/Twitter has explained the cause of today's issues and said that engineers are currently working to restore service.

According to a response to a customer, the mobile carrier says, "Fiber cuts in Western Pennsylvania are preventing some wireless customers from connecting to the Verizon network.

"Our engineers are actively working to solve the issue. We know how important reliable communication is and apologize for this inconvenience."

Over 1K reports and climbing...

There's always going to be some fluctuations with a service the size of Verizon, but when you see a spike go up like this... well, there's usually no smoke without fire.

Reports on DownDetector went north of 1,000 just after 10am ET. And they're continuing to rise.

Over on X/Twitter, affected users are also reporting issues to Verizon support.

The affected areas

We started to see reports of issues appear before 9am ET today, May 5, and it's no surprise to see the majority of reports have come from the New York area. However, it seems the entire East Coast may be having issues with the carrier, as reports are coming in from Florida and New Orleans as well.