Download the
Tom's Guide App from the AppsStore
News and trends on internet
/ mobile / "sound & picture" / IT
Yes No

Consumer Reports Gives Apple Thumbs Down #2

- By - Source : Tom's Guide US

It's the best smartphone Consumer Reports said it has ever tested, but it's got a fatal flaw.

We've learned that Apple will be making good on its word that it'll be ending the free iPhone 4 case program at the end of the month. While some were holding out for hope that after that date, Apple will either extend the program or provide some other solution, it seems that's not the case.

Consumer Reports, which was possibly the straw that broke the camel's back and caused Apple start the free case program, is quite unhappy that it'll all come to an end after September 30.

In a blog entry, Consumer Reports characterized the end of the program as "less consumer-friendly" now that customers who have antenna problems will have to call Apple Care directly for a free bumper. The current program gives users a choice of seven cases.

"But putting the onus on any owners of a product to obtain a remedy to a design flaw is not acceptable to us," wrote Consumer Reports. "We therefore continue not to recommend the iPhone 4, and to call on Apple to provide a permanent fix for the phone's reception issues."

Share:
31
Comments
X

Comments

renami9 09/15/2010 12:22 PM
Hide
-20+

i want my money back.

atawhai007 09/15/2010 12:30 PM
Hide
-20+

Apple went from being the little company that could to the big company that won't, great way to thank your loyal fans Apple.

RaZZ3R 09/15/2010 12:58 PM
Show
silentq 09/15/2010 1:25 PM
Hide
-20+

atawhai007 :
Apple went from being the little company that could to the big company that won't, great way to thank your loyal fans Apple.


That was inevitable

dan117 09/15/2010 1:51 PM
Hide
-20+

Quote :[quote]it seems that's not the case.
[/quote]
I see what you did there.

nebun 09/15/2010 2:07 PM
Hide
-3+

greed is evil

cookoy 09/15/2010 2:15 PM
Hide
-0+

Is Apple still using the original, flawed case design in its new
iPhone production or is it already using a new case design?
if later is true, maybe the September 30 time period is to give
people who bought iPhones with old case adequate time to replace
the case. I have no damn clue, just wondering.

tayb 09/15/2010 2:57 PM
Show
thillntn 09/15/2010 3:07 PM
Hide
-5+

Apple and $ony should merge, just like HP and Compaq did a while back. That way they could really come up with new and great ways to cripple the user's experience together. Just think, they could blame the bad case design on piracy then instead of the end user!

bamslang 09/15/2010 3:18 PM
Hide
-11+

I would assume that Apple ending the free cases would mean they have a fix around the corner. However, I highly doubt that seeing as Jobs was so reluctant to even give out the cases in the first place.

If you sell people a lemon, you have to take responsibility for that. It’s complete BS to me that Apple says “We didn’t know about the issue before hand.” Any company would do testing on their new products and something that was so easy to trigger.

Fix the problem OR keep the free case program going.

viometrix 09/15/2010 3:55 PM
Hide
-7+

tayb :
Who cares. If I was Apple I would never have even offered the case to begin with. If you don't like the phone reception please bring it back for a full refund. Raise your hand if you are going to return your iPhone 4? Thought so. People would rather moan and complain and file lawsuits than just take the device and get their money back.



you my friend are an idiot!!!! i gues nvidia shouldve done the same with overheating gpus? or better yet toyota shouldve done that with their faulty accelerators? the fact is that if you release a defective product, you need to fix it, especially since the iphone 3 had no such reception issues. so in your eyes it is ok to pay more for an upgraded model and get less?

TheKurrgan 09/15/2010 3:55 PM
Hide
-6+

Apple knows it doesnt need to keep the case program going, people will buy the thing any way. I am stuck on AT&T where I live, as there is no other viable carriers (Just a small local carrier that doesnt have data roaming outside of the county) and recently decided to reup my contract, and got an iPhone 4. I can say that the unit is quite nice, however I was frankly bored with it. Beyond having a very nice screen, its simply a 3GS with a front facing camera.. Big whoop.. Plus, the one I got was DOA, as the camera didnt function.. So far about 4 days of goofing with it, i took it back and got a captivate. Much more up my alley, as I like to mess around with things, and with the iPhone is simply is, what it is. I also find that after rooting/lagfix on the captivate the general operation of the device for opening email with attachments and what not, plus using the thing is a bit faster than the iPhone 4. So, basically I give the iPhone 4 a fail, for being boring, and having a pretty nasty design flaw for reception. Beyond that however, it is fine for more people, and if you arent tired of you 3gs, and simply like how it works, the iPhone 4 should be a nice device. It is worth noting however, that in the same spot, about 300 ft from a tower with -51 dbm signal, the iPhone 4 is significantly faster according to speedtest.net than my 3g is, as well as my captivate (only on the upload)

Anonymous 09/15/2010 4:04 PM
Hide
-2+

Well, when they tried taking the phone out for real world testing, some dope lost it in a pub and it got picked up by Gizmodo.

So they settled for their simulations.

zilnicra 09/15/2010 5:15 PM
Hide
-0+

the problem with apple, is they always tested it in a case so nobody could see what the new I(dol)phone looked like. its a classic engineering overlooking HOW THE USER IS GOING TO USE THIS DEVICE. that is the problem when a technology company pushes technology (innovation), instead of using the technology to SOLVE an existing problem. the only problem a new phone every 9 months solves is how to make the stock price go up. however, i shall not just throw apple under the bus here (although i would love to) but they just are the best at it.

f-14 09/15/2010 5:25 PM
Hide
-0+

tayb :
Who cares. If I was Apple I would never have even offered the case to begin with. If you don't like the phone reception please bring it back for a full refund. Raise your hand if you are going to return your iPhone 4? Thought so. People would rather moan and complain and file lawsuits than just take the device and get their money back.



ya it's a great idea all the way up to the 4 year contract you signed to have at&t service the phone. go rethink that genius

zak_mckraken 09/15/2010 5:32 PM
Hide
-2+

Quote :While some were holding out for hope that after that date, Apple will either extend the program or provide some other solution, it seems that's not the case.

They were holding it wrong.

helldog3105 09/15/2010 5:59 PM
Hide
-1+

Wow. Such vitriol in the comments today on both sides. I must say, the iPhone4 looks nice. That being said my two friends who have iPones (one a 3GS and one a 4), my friend with the 3GS has significantly less problems with his phone, which is surprising considering the updates made to the iPhone4. Me, I don't use AT&T so I don't have an iPhone. I'm not certain that I would get one even if it was available. Nothing against Apple, but I don't care for the IOS, as it seems kinda slow at times. I will stick with my horrid Blackberry, as that's what was required by work. (It's the worst phone I have ever had in my life. I cannot wait until my contract is up, so I can replace it.)

eddieroolz 09/15/2010 5:59 PM
Hide
-7+

Makes something inside me happy by looking at CR give Apple a thumbs down!

helldog3105 09/15/2010 6:05 PM
Hide
-3+

helldog3105 :
Wow. Such vitriol in the comments today on both sides. I must say, the iPhone4 looks nice. That being said my two friends who have iPhones(one a 3GS and one a 4), my friend with the 3GS has significantly less problems with his phone, which is surprising considering the updates made to the iPhone4.



Sorry fixed my own misspelling. I can type, I swear!

dark_lord69 09/15/2010 6:50 PM
Hide
-1+

I would get the EVO 4G
The BlackBerry Tourch (9800)
The DROID X
OR
the Droid Incredible

Unfortunately though I have T-Mobile (because everywhere else charges more). So since that is the case I'd like to get the My Touch 3G Slide, but I don't want to be stuck with a data plan so I typically buy on eBay or from my co-worker.

mikem_90 09/15/2010 7:02 PM
Hide
-1+

helldog3105 :
Sorry fixed my own misspelling. I can type, I swear!



You sure you didn't get iPowned?

AndrewMD 09/15/2010 8:05 PM
Hide
--2+

Well, this week I thought I would jump off the Apple iPhone bandwagon and I purchased a Samsung captivate Android Phone. Needless to say it took me less than 24 hours to return the captivate phone and get my iPhone 4 back.

Sorry the Android experience for me was terrible. No Asian Language support for keyboards, fonts, or in the browser (isolated to captivate phone), terrible playlist syncing (isolated to captivate phone) and very slow processing. Did I want to risk going to Droid... NO.. I will not touch an Android based phone as a primary phone again.

Say what you must about the iPhone, but at least it has support and simply works ( minus the reception issue)

helldog3105 09/15/2010 8:16 PM
Hide
-0+

Y

mikem_90 :
You sure you didn't get iPowned?



Lol! Yeah, I think I did!

mrmez 09/16/2010 3:49 AM
Hide
--2+

ZOMG, the reception (non)issue continues.

I love it how everybody knows everything ever said about the 4's antenna, but none of them actually own one.

Having had the 4 since release in AUS, i've never had a dropped call, or any reception issues.

On the plus side, every time i've called Apple i've got to speak to someone local in under 3 minutes. Not some noisy call centre in Bangalore where i can only understand every 3rd word.

Get over it.

Pei-chen 09/16/2010 4:42 AM
Hide
-0+

Don't know what you non-iPhone 4 users are talking about. I got 3 iPhone 4 in my family plan and we've been using them trouble free for a month now. We just got our free cases so I don't even have to shell out $30 for it like most other smartphone users (how many people leave their phone naked?)

In 18 months I'll sell my iPhone 4 on eBay for about twice what Android phones will fetch and buy another iPhone. More phone for less money.

THEfog101 09/16/2010 6:40 AM
Hide
-2+

AndrewMD :
Well, this week I thought I would jump off the Apple iPhone bandwagon and I purchased a Samsung captivate Android Phone. Needless to say it took me less than 24 hours to return the captivate phone and get my iPhone 4 back. Sorry the Android experience for me was terrible. No Asian Language support for keyboards, fonts, or in the browser (isolated to captivate phone), terrible playlist syncing (isolated to captivate phone) and very slow processing. Did I want to risk going to Droid... NO.. I will not touch an Android based phone as a primary phone again.Say what you must about the iPhone, but at least it has support and simply works ( minus the reception issue)




What an ignorant comment, maybe if you had of had it for a bit longer your iFever would have broke and your eyes would have bee truely opened to the brilliance that is android

Pei-chen :
Don't know what you non-iPhone 4 users are talking about. I got 3 iPhone 4 in my family plan and we've been using them trouble free for a month now. We just got our free cases so I don't even have to shell out $30 for it like most other smartphone users (how many people leave their phone naked?)In 18 months I'll sell my iPhone 4 on eBay for about twice what Android phones will fetch and buy another iPhone. More phone for less money.



The Reason iPhones will fetch more is due to the high demand from apple fanboys. It has next to nothing to do with quality, i could sell one of Jim Carry's leg hairs on ebay and it would fetch signifcantly more than your iphone, do you see what im getting at? Seriously though dont even try to justify using Ebay lol it fails every time.

akula2 09/16/2010 6:40 PM
Hide
-1+

I don't think most of the guys out there really care for these so called Consumer Reports and its Stats!

Pei-chen 09/16/2010 7:22 PM
Hide
-0+

thefog101 :
The Reason iPhones will fetch more is due to the high demand from apple fanboys. It has next to nothing to do with quality, i could sell one of Jim Carry's leg hairs on ebay and it would fetch signifcantly more than your iphone, do you see what im getting at? Seriously though dont even try to justify using Ebay lol it fails every time.


So more money in my pocket = FAIL? Whatever you say smart handsome Android user.

Athreex 09/16/2010 9:11 PM
Hide
-0+

tayb :
Who cares. If I was Apple I would never have even offered the case to begin with. If you don't like the phone reception please bring it back for a full refund. Raise your hand if you are going to return your iPhone 4? Thought so. People would rather moan and complain and file lawsuits than just take the device and get their money back.



viometrix :
you my friend are an idiot!!!! i gues nvidia shouldve done the same with overheating gpus? or better yet toyota shouldve done that with their faulty accelerators? the fact is that if you release a defective product, you need to fix it, especially since the iphone 3 had no such reception issues. so in your eyes it is ok to pay more for an upgraded model and get less?



f-14 :
ya it's a great idea all the way up to the 4 year contract you signed to have at&t service the phone. go rethink that genius



Guys, do not waste your precious words in a worthless troll. It is obvious the comment's tone is to annoy others. Do not feed trolls. The comment has Trollface all over it.

del35 09/21/2010 6:07 PM
Hide
--1+

Nice to see crApple getting what it deserves. Hoodwinking technologically dumbed-down morons is easy, but that doesn't make it right.