This is What's Wrong With iPhone 4's Reception

Letter from Apple Regarding iPhone 4 tells of a software fix.

The iPhone 4's most glaring issue right now is reception. Users have demonstrated that just holding the phone tightly will result in the reception bars dropping dramatically.

Despite all this video evidence, Steve Jobs confidently said, "There are no reception issues. Stay tuned."

Today Apple published a letter on its website explaining what the deal is with the iPhone 4's reception. According to Apple, the problem was due to an inaccurate representation of reception.

Apple says this software inaccuracy has been in the firmware since the original iPhone, and often causes the device to display two more signal bars than it really should.

What Apple didn't share were details of just what was wrong. According to AnandTech's thorough investigation, it was more of a scaling issue than anything else – and the iPhone 4's antenna design is still more susceptible to unintended attenuation and detuning than the previous iPhones or present Android phones.

AnandTech explains:

On iOS, 4 bars begins at around -99 to -101 dBm. Three bars sits around -103 dBm, 2 bars extends down to -107 dBm, and 1 bar is -113 dBm. To give you perspective, for a UMTS "3G" plant, -51 dBm is the best reported signal you can get - it's quite literally standing next to, or under a block away from a tower. At the other extreme, -113 dBm is the worst possible signal you can have before disconnecting entirely. With a few exceptions, signal power as low as -107 dBm is actually perfectly fine for calls and data, and below that is where trouble usually starts. However, you can see just how little dynamic range iOS 4 has for reporting signal; over half of the range of possible signal levels in dBm (from -99 dBm to -51 dBm) is reported as 5 bars.

So, an entire day and more than a quarter tank of gas later, here are the results. Holding the iPhone 4 without a case, in your left hand, crossing the black strip can result in a worst case drop of 24 dB in signal. As we'll show in a second, how you hold the phone makes a huge difference across every smartphone - and we've tested thoroughly in 5 different positions.

In comparison with other phones, the iPhone 4 drops signal more dramatically when held. The flip side of this is that the iPhone 4 also picks up signal better, so overall the reception is superior despite the antenna design flaw.

Check out Apple's full letter below:

Letter from Apple Regarding iPhone 4

Dear iPhone 4 Users,

The iPhone 4 has been the most successful product launch in Apple’s history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.

To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones. But some users have reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the black strip in the lower left corner of the metal band. This is a far bigger drop than normal, and as a result some have accused the iPhone 4 of having a faulty antenna design.

At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?

We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.

Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.

We have gone back to our labs and retested everything, and the results are the same— the iPhone 4’s wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.

As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

We hope you love the iPhone 4 as much as we do.

Thank you for your patience and support.

Apple