Apple Replacing Early iPod Nanos Due to Battery Overheat
iPod nono.
Apple is replacing some first generation iPod nanos following claims of faulty batteries. The company recently published a message on its support pages for iPod nano owners and detailed that the issue affects iPod nanos sold between September of 2005 and December of 2006. Cupertino says the problem has been traced to one of its suppliers, which produced defective batteries, and says the issue is more likely to cause a problem the older the battery gets.
Apple says no other iPod other than the first generation nano is affected. Users with affected iPod nanos can order a replacement iPod (for free, of course) but it will mean sending your iPod to Apple and waiting six weeks for another unit. Anyone with a personalized iPod nano will get a non-personalized iPod back. Head on over to Apple to see if you're eligible for a replacement.
Check the full message from Apple below:
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.
This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.
You may order a replacement unit via the web. Click here to begin.
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
Identifying an iPod nano (1st gen):
- It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.
Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
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It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
lol...Apple's got it's act together...it knows its 1st gen iPeople would need help with that...
It took Apple *this* long to fess-up to this mistake? What about all of the people in the past that Apple refused to admit a manufacturing fault, or would only agree to an exchange if the customer stayed silent on the matter? One of my friends actually had one of those things explode on her just after she took it out of her pocket few years ago - I don't recall which Apple device it was, or if she ever got it replaced.
just remembered when people satart caomplaining abot battery heat issues and they say noting wrong with it blaming the owner of misuse and what not....
wonder how many of those are still aliva and working(the ipods not the owners),well the owners too has been awhile .........
I had one but it broke several months ago, so I decided to disassemble it out of curiosity. Probably could've had it replaced . . . damn.
How often do you see a consumer electronics company offer to replace 6 year old devices. They must be assuming that the people still using this gen iPods are very few.
Phase 1: Buy old iPod Nano on ebay
Phase 2: Send it to Apple
Phase 3: ???
Phase 4: Profit
I'd rather have a 3rd generation iPod shuffle though.
Wait until most people have given up or gotten rid of broken ipod, THEN offer to replace it because of a flaw from 6 years ago.
I want to know what the replacement is going to be, new or old?
Took them that long to acknowledge the faulty battery? LOL I knew this for a long time since i was a young teen. Im glad I dont support such crummy company.
Wait until most people have given up or gotten rid of broken ipod, THEN offer to replace it because of a flaw from 6 years ago.
Ah, that typical Apple class. LOL So true.
The greed and pettiness of lord Jobs lives on.
I wish they still made the nanos with the click wheel. Touch screens ftl.
for apple faults get traced back to the supplier but working conditions in foxconn company can not be traced
love how everyone is like way Apple is dick's for replacing these old nano's. They shoulda done it soooner.
Haters gonna hate I guess. How many tech companies would even consider replacing their 6 year old tech for free ??? name one please? then describe to me how this is bad for the consumer.
love how everyone is like way Apple is dick's for replacing these old nano's. They shoulda done it soooner.Haters gonna hate I guess. How many tech companies would even consider replacing their 6 year old tech for free ??? name one please? then describe to me how this is bad for the consumer.
how many company release and charge a high price to children for having a hand grenade on their hands??
I'm so happy they announced this, my first gen nano was gathering dust somewhere in a cabinet because way back when its battery life was hardly 2 hours and so I gave up on it. And now I can wipe that dust off and get a new one. It only took them 5-6 years to finally realize what I knew forever. Still good that they recognized this flaw no matter how long it took them to fess up.
Took Apple this long to recognize this? Users in Japan have reported exploding nanos back in 2009.
What will the replacement be? are we thinking new nano? Thats the real question. This is great! WIN
Yeah i'm thinking this is awesome. My wife and i both have first gen nanos. She's been campaigning for a new one so i'm hoping we both fall in the problem batch and get current gen replacements
Mine currently has a battery life of about one song so i've stopped using it except in the car. Even if replacement is some old 1st gen they've got in a warehouse somewhere i'm still happy with that. Really the worst case scenario in my eyes is if neither of our ipods are eligible for explosion.
It's not really free. After getting my serial number validated, Apple sent me an email with the following fine print:
"Apple may charge you a diagnostic fee, including shipping charges, of no more than one hundred ($100) dollars US, plus applicable tax, if Apple inspects your product and determines based on the inspection that the product does not require service. If Apple determines, while inspecting your product, that service is needed due to the failure of parts that are neither supplied by Apple nor Apple-branded, Apple may return the product to you without servicing it, and may charge you the diagnostic fee plus applicable sales tax. "
Thus if your ipod nano does not exhibit signs of overheating, Apple will charge you a service fee of around $100. Not worth the gamble.